RightNow Introduces RightNow Mobile to Help Organisations Deliver Exceptional Experiences to Mobile Savvy Consumers
Announcement posted by RightNow Technologies 21 May 2010
RightNow Enables Organisations to Easily Extend Customer Experience Strategies to Any Device, Anytime, Anywhere
Sydney, May 21, 2010 – RightNow has introduced RightNow Mobile <http://www.rightnow.com/resource-demo-mobile.php> , which helps organisations engage and support consumers via any mobile device. RightNow Mobile <http://www.rightnow.com/resource-demo-mobile.php> is part of the RightNow CX May 2010, customer experience suite, and is now generally available. With RightNow Mobile <http://www.rightnow.com/resource-demo-mobile.php> , consumers receive a feature-rich, exceptional experience across any mobile device including smartphones, tablets, game consoles, and GPS systems. As a result, organisations can extend their customer experience strategies to mobile devices, seamlessly integrated with their web, contact centre, and social channels.
“The challenge for organisations is to tie existing customer experience strategies with mobile devices. RightNow Mobile provides everything organisations need to make mobile devices a seamless part of their strategy to meet the needs of today’s connected consumer and provide consistent experiences no matter the device,” says David Vap, chief solutions officer, RightNow.
RightNow Mobile <http://www.rightnow.com/resource-demo-mobile.php> Provides On-the-Go Consumers with Answers on Any Device, Anytime, Anywhere
Today’s consumers are technologically sophisticated, always connected, and expect around-the-clock support, no matter where they are or what they are doing. RightNow Mobile <http://www.rightnow.com/resource-demo-mobile.php> is part of the RightNow CX May 2010, customer experience suite, which enables organsations to deliver superior customer experiences across the web, social, and contact centre touchpoints. RightNow Mobile <http://www.rightnow.com/resource-demo-mobile.php> allows consumers to receive interactive support from the next generation of devices, including touch screens, to get the information they need quickly. RightNow Mobile includes:
Learn more at http://www.rightnow.com/cx-suite-mobile.php
Follow RightNow on twitter at @RightNowNews
Join the RightNow Mobile conversation on twitter #RNOW
About RightNow
RightNow is helping rid the world of bad experiences one consumer interaction at a time, seven million times a day. RightNow CX, the customer experience suite, helps organisations deliver exceptional customer experiences across the web, social networks and contact centres, all delivered via the cloud. With more than eight billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2000 organisations around the globe. To learn more about RightNow, go to www.rightnow.com <http://www.rightnow.com> .
“The challenge for organisations is to tie existing customer experience strategies with mobile devices. RightNow Mobile provides everything organisations need to make mobile devices a seamless part of their strategy to meet the needs of today’s connected consumer and provide consistent experiences no matter the device,” says David Vap, chief solutions officer, RightNow.
RightNow Mobile <http://www.rightnow.com/resource-demo-mobile.php> Provides On-the-Go Consumers with Answers on Any Device, Anytime, Anywhere
Today’s consumers are technologically sophisticated, always connected, and expect around-the-clock support, no matter where they are or what they are doing. RightNow Mobile <http://www.rightnow.com/resource-demo-mobile.php> is part of the RightNow CX May 2010, customer experience suite, which enables organsations to deliver superior customer experiences across the web, social, and contact centre touchpoints. RightNow Mobile <http://www.rightnow.com/resource-demo-mobile.php> allows consumers to receive interactive support from the next generation of devices, including touch screens, to get the information they need quickly. RightNow Mobile includes:
- RightNow Mobile Web Self-Service - enables consumers to search for help, view answers, rate answers, see related questions, and submit an email inquiry from their mobile devices to quickly serve themselves anytime and anywhere.
- RightNow Mobile Web Chat - provides a chat interface specifically designed for mobile devices, supporting consumers’ increasingly on-the-go lifestyle where a chat session is often preferred to live assistance.
- RightNow Mobile Guided Assistance - lets consumers engage in a conversational question and answer dialog for complex troubleshooting scenarios to get faster and more accurate self-service. Guided Assistance helps consumers find the right answers with a mobile guide that uses question branches to guide them to the appropriate answer or resolution.
Learn more at http://www.rightnow.com/cx-suite-mobile.php
Follow RightNow on twitter at @RightNowNews
Join the RightNow Mobile conversation on twitter #RNOW
About RightNow
RightNow is helping rid the world of bad experiences one consumer interaction at a time, seven million times a day. RightNow CX, the customer experience suite, helps organisations deliver exceptional customer experiences across the web, social networks and contact centres, all delivered via the cloud. With more than eight billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2000 organisations around the globe. To learn more about RightNow, go to www.rightnow.com <http://www.rightnow.com> .