RightNow boosts Australian team one month after launching Asia Pacific operations in Sydney
Announcement posted by RightNow 22 Jun 2001
RightNow Technologies has appointed Greg Channer as corporate account manager for Asia Pacific. Greg will be based in RightNows Asia Pacific headquarters, launched last month in Sydney. RightNow Technologies makes self-service software for websites.
Greg Channer will focus on growing RightNows business in the financial sector.
Before joining RightNow Technologies, Greg worked in an executive business development capacity with Vigil Tech, a systems integrator specialising in enterprise computing platforms.
RightNows launch timing is perfect because the market is really focussed on consolidating efforts in customer contact and support. RightNow is about making it easy for customers to help themselves online. When customers help themselves rather than picking up the phone or emailing this leads to significant cost savings. Any product that can be implemented quickly that reduces overheads is highly attractive in the market right now, said Greg Channer.
Greg has extensive experience in the banking and finance arena having worked with a number of banks and insurance companies including ING Bank, ABN Amro, Perpetual Trustees and Zurich Insurance.
RightNow Technologies has identified banking and finance as a growth area for web based self service in the US, Europe and Asia Pacific. Typically, investors and clients want immediate access to their finances, preferring to go online than to wait on the phone or for their broker to return their call.
The fast return on investment from RightNows website self service installations, plus the increasing demand from businesses and customers for better access to information and improved web services means that RightNow expects rapid growth in the Asia Pacific region over the next year.
ENDS
About RightNow Technologies
Founded in 1997, RightNow Technologies, is a privately held software company which helps organisations effectively manage customer/partner relationships on the web. The company's flagship software suite, RightNow Web, offers web-based customer service and technical support for more than 1,100 organisations worldwide. RightNow Technologies' installed customers include Air Canada, Lufthansa, Virgin Travel, Motorola, Nortel, Sanyo, Xerox, CISCO, Polaroid and Crayola. RightNows headquarters are in Montana, USA and additional offices are located in Dallas, London, Munich and Sydney. Rightnow can be reached by email info@rigthnow.com or on the web at www.rightnow.com
Greg Channer will focus on growing RightNows business in the financial sector.
Before joining RightNow Technologies, Greg worked in an executive business development capacity with Vigil Tech, a systems integrator specialising in enterprise computing platforms.
RightNows launch timing is perfect because the market is really focussed on consolidating efforts in customer contact and support. RightNow is about making it easy for customers to help themselves online. When customers help themselves rather than picking up the phone or emailing this leads to significant cost savings. Any product that can be implemented quickly that reduces overheads is highly attractive in the market right now, said Greg Channer.
Greg has extensive experience in the banking and finance arena having worked with a number of banks and insurance companies including ING Bank, ABN Amro, Perpetual Trustees and Zurich Insurance.
RightNow Technologies has identified banking and finance as a growth area for web based self service in the US, Europe and Asia Pacific. Typically, investors and clients want immediate access to their finances, preferring to go online than to wait on the phone or for their broker to return their call.
The fast return on investment from RightNows website self service installations, plus the increasing demand from businesses and customers for better access to information and improved web services means that RightNow expects rapid growth in the Asia Pacific region over the next year.
ENDS
About RightNow Technologies
Founded in 1997, RightNow Technologies, is a privately held software company which helps organisations effectively manage customer/partner relationships on the web. The company's flagship software suite, RightNow Web, offers web-based customer service and technical support for more than 1,100 organisations worldwide. RightNow Technologies' installed customers include Air Canada, Lufthansa, Virgin Travel, Motorola, Nortel, Sanyo, Xerox, CISCO, Polaroid and Crayola. RightNows headquarters are in Montana, USA and additional offices are located in Dallas, London, Munich and Sydney. Rightnow can be reached by email info@rigthnow.com or on the web at www.rightnow.com