Integ wins IP telephony contracts with Manchester Unity and Mission Australia
Announcement posted by Integ Communications 26 Jul 2005
Contract wins highlight the rapid IP uptake amongst mid- sized Australian organisations
Leading Australian voice and data company Integ has won contracts to provide IP telephony networks and unified communications to Manchester Unity and Mission Australia. These wins endorse Integs belief that mid-sized companies are driving IP telephony uptake in Australia.
The contracts are for complete communication solutions comprising IP telephony networks and advanced communications applications along with design, project management, deployment, training and ongoing support.
Over the last six months weve noticed an increased demand for new IP telephony rollouts, from mid sized organisations says Ian Poole, CEO, Integ. We are talking to a number of businesses about making the transition to IP telephony and a large proportion of these fall into the mid-sized category.
IT Analyst Gartner endorses this view: Mid-sized companies are well-represented in the adoption of IP telephony in Australia says Geoff Johnson, Vice-President Research, Gartner. Some 12% of local organisations replace their telephony systems each year as they move to new buildings, run out of capacity, find that their PABX is no longer well-supported or for amortisation reasons. Today, the new systems are either IP-enabled to preserve investment in existing PABX or pure IP telephony. We have moved into the rapid adoption phase for IP telephony. Mid-sized companies are gaining benefits from reduced call charges between branches, easier administration of telephony assets and a range of client care and contact centre phone applications that is improving customer service and driving efficiency. The question is no longer should we migrate to IP telephony but when should we migrate and how can we manage the migration.
Integ was selected by Manchester Unity following its implementation of a new CRM system. According to Dr David Musgrave, CIO, Manchester Unity, IP telephony was the only technology that had the associated applications to allow staff to maximize the CRM system. We knew IP telephony was the right technology for us. We were moving to a new site, so infrastructure savings were an important consideration. However, we felt that migrating to IP is a strategic decision that adds value to our business because the unified communications applications that Integ provide ensure our staff have complete access to CRM data, wherever they are.
Mission Australia selected an IP telephony and unified communications solution from Integ, for its IT&T Services office. The contract was awarded in line with a decision to implement IP telephony in its busy call centre to meet the dynamic needs of a national service desk supporting over 2500 people.
Integs IP Telephony solution comprises:
Design, project management, deployment, training and ongoing support.
Alcatel OmniPCX Enterprise communication server
Alcatel OmniTouch Unified Communications: My Phone, My Messaging and My Assistant modules
About Manchester Unity
Manchester Unity is a mutual, not-for-profit organisation that provides private health insurance, investments products and retirement living and aged care services.
About Mission Australia
With more than280 services across metropolitan, rural and regional Australia, in every State and Territory, Mission Australia aims to empower disadvantaged and isolated individuals, families and communities by giving them the support they need to get back on track, and lead more fulfilling lives.
About Integ
Integ is a leading Australian integrator of voice, data and IP communication solutions to government and business. The company employs more than 100 people in six offices across Australia.
With four distinct lines of business; voice, data networking, cabling and applications, Integ offers a skilful edge in designing, integrating and supporting communication networks, structured cabling, data networks and wireless, security, high speed Internet access, contact centres, mobility, messaging and CRM solutions.
Integ is a business unit of UXC Limited, one of Australias ASX Top 300.
The contracts are for complete communication solutions comprising IP telephony networks and advanced communications applications along with design, project management, deployment, training and ongoing support.
Over the last six months weve noticed an increased demand for new IP telephony rollouts, from mid sized organisations says Ian Poole, CEO, Integ. We are talking to a number of businesses about making the transition to IP telephony and a large proportion of these fall into the mid-sized category.
IT Analyst Gartner endorses this view: Mid-sized companies are well-represented in the adoption of IP telephony in Australia says Geoff Johnson, Vice-President Research, Gartner. Some 12% of local organisations replace their telephony systems each year as they move to new buildings, run out of capacity, find that their PABX is no longer well-supported or for amortisation reasons. Today, the new systems are either IP-enabled to preserve investment in existing PABX or pure IP telephony. We have moved into the rapid adoption phase for IP telephony. Mid-sized companies are gaining benefits from reduced call charges between branches, easier administration of telephony assets and a range of client care and contact centre phone applications that is improving customer service and driving efficiency. The question is no longer should we migrate to IP telephony but when should we migrate and how can we manage the migration.
Integ was selected by Manchester Unity following its implementation of a new CRM system. According to Dr David Musgrave, CIO, Manchester Unity, IP telephony was the only technology that had the associated applications to allow staff to maximize the CRM system. We knew IP telephony was the right technology for us. We were moving to a new site, so infrastructure savings were an important consideration. However, we felt that migrating to IP is a strategic decision that adds value to our business because the unified communications applications that Integ provide ensure our staff have complete access to CRM data, wherever they are.
Mission Australia selected an IP telephony and unified communications solution from Integ, for its IT&T Services office. The contract was awarded in line with a decision to implement IP telephony in its busy call centre to meet the dynamic needs of a national service desk supporting over 2500 people.
Integs IP Telephony solution comprises:
Design, project management, deployment, training and ongoing support.
Alcatel OmniPCX Enterprise communication server
Alcatel OmniTouch Unified Communications: My Phone, My Messaging and My Assistant modules
About Manchester Unity
Manchester Unity is a mutual, not-for-profit organisation that provides private health insurance, investments products and retirement living and aged care services.
About Mission Australia
With more than280 services across metropolitan, rural and regional Australia, in every State and Territory, Mission Australia aims to empower disadvantaged and isolated individuals, families and communities by giving them the support they need to get back on track, and lead more fulfilling lives.
About Integ
Integ is a leading Australian integrator of voice, data and IP communication solutions to government and business. The company employs more than 100 people in six offices across Australia.
With four distinct lines of business; voice, data networking, cabling and applications, Integ offers a skilful edge in designing, integrating and supporting communication networks, structured cabling, data networks and wireless, security, high speed Internet access, contact centres, mobility, messaging and CRM solutions.
Integ is a business unit of UXC Limited, one of Australias ASX Top 300.