TEAC appoints AWA as its Service Partner
Announcement posted by AWA Limited 06 Jun 2011
Earlier this month, AWA undertook this role which includes responsibility for TEAC’s customer call care management, field and workshop warranty repairs together with spare parts sales and management.
The CEO of TEAC Australia, James Phoon believes this service delivery decision has positive implications for the TEAC brand with both customers and retailers alike.
“Our partnership with AWA assists us to present our brand in a manner that reflects our professionalism. AWA’s impressive Australia-wide service network and flexible solutions, give us at TEAC great confidence in broadening our capabilities and efficiencies with our service delivery,” he commented.
As a national provider of technological service delivery solutions, AWA Limited has offices in Sydney, Melbourne, Brisbane, Adelaide, Perth and Newcastle as well as a regional network of more than 700 locations.
In response, Managing Director of AWA, Mark Rainbird said “We are very happy to include TEAC as an AWA service customer. AWA services many of the top consumer electronic brands in Australia such as Panasonic, NEC, and now another leading provider in TEAC.”
TEAC Australia believes this partnership will allow the consumer electronics company to focus on bringing the best in value-for-money products to customers, confident that its service needs are in the best of hands.
For more information please contact
Mark Rainbird AWA Limited 02 9764 7700
Anne Tesch for TEAC Australia 03 9690 9199
Imogen Boas AWA Limited 0411 604 539imogenb@msn.com.au
Tracing its origins back to 1909; AWA provides independent technology service solutions nationally for large organisations, ICT and AV vendors, resellers, distributors and outsourcers. With offices in Sydney, Melbourne, Brisbane, Adelaide, Perth, and Newcastle plus a national network of more than 700 service agents, AWA offers a truly national service network. Customers can access AWA support 365 days a year and 24 hours a day. To find out more please visit AWA at www.awa.com.au
About TEAC Australia Pty Ltd
Established in 1978, TEAC Australia is a consumer electronics company well regarded nationally for its wide range of products from televisions featuring new digital technologies such as Edgelit LCD as well as digital set top boxes DVD players, Hi Fi audio, iPod docks, portable audio units and accessories. With its head office in Melbourne, TEAC has sales offices in each of the major capitalsand warehousing facilities in Melbourne, Sydney, Brisbane and Perth. For further information, please visitwww.teac.com.au