Source enhances managed services platform with Concord's premium executive reporting services

Leading managed services provider and SingTel Optus subsidiary Source Integrated Networks (Source) has enhanced its network management and reporting platform through the selection of Concord Communications' eHealth.

Concord's eHealth will contribute leading web-based reporting capabilities, including premium executive reporting, to the Source Enterprise Management Architecture (SEMA) platform used to deliver Source managed services. The reports include CIO reports and client-customised MyHealth IT infrastructure health reports, designed to be easily understood by senior level executives without a technical background. Source provides access to eHealth reporting via its web portal for a simple monthly fee, under an all-encompassing single SLA.

Commenting on the deal, Source general manager John Caelli said, "Concord can help us achieve our vision of managed services being a leading technology model for business, as companies take advantage of increased operational efficiencies and reduced risk of failure. Concord's proactive management capabilities allow our clients to plan their bandwidth usage ahead of time, ensuring payback to the bottom line.

With eHealth, Source can provide premium executive reporting services for capacity planning and to demonstrate the response times of mission-critical applications."

Peter Martin, Concord Communications regional sales manager, Australia & New Zealand said, " We are delighted that Source has selected Concord as part of its managed services platform. Source has taken an innovative approach, recognising not only that business needs maximum visibility into their infrastructure costs to predict and control spending, but also the need for senior executives to demonstrate that their service level agreements are consistently being met."

Source premium executive reporting is currently available, and already in use by Source clients.

Concord's eHealth provides predictive and real-time problem solving capabilities. Only eHealth enables IT professionals to proactively plan for network growth, predict delays and prevent breakdowns.

About Source Integrated Networks

A fully-owned subsidiary of SingTel Optus, Source Integrated Networks is one of Australia's leading providers of managed networks. Starting with network provision and implementation, Source delivers a comprehensive range of 24 x 7 monitored and managed network, security, traffic shaping and hosting services.

Source designs customised solutions for each of its clients, and delivers them for a predictable monthly rental payment, moving IT network infrastructure costs from CapEx to OpEx. Combining its specialist IT skills and network management tools and capabilities with the strength of its parent, Asia Pacific's leading telecommunications provider, Source provides an innovative Single Service Level Agreement covering all components of the network including communication links. www.sourcenetworks.com.au

About Concord

Concord Communications, Inc. (Nasdaq: CCRD) is a market leader in automating technology management of the Internet infrastructure. With its eHealth(tm) Suite of software products, Concord offers the only solution to combine real time information with historical context for integrated fault and performance management across systems, applications and networks.

Only by successfully managing fault, performance and availability across all of these key areas can organizations truly ensure effective e-business. This end-to-end view provides the critical insights needed to power day-to-day business and e-commerce operations for some of today's most successful service providers and corporations worldwide.

Concord is headquartered in Marlboro, Massachusetts. In the Asia Pacific, Concord has offices in Singapore, Hong Kong, Tokyo and Sydney. For more information on Concord Communications, call Country Manager Peter Martin on +61 2 9965 0600 or visit Concord on the Web at www.concord.com.