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PeopleSoft Reveals Next Generation of Customer Relationship Management

Announcement posted by PeopleSoft 06 Jun 2001

PeopleSoft today unveiled PeopleSoft 8 Customer
Relationship Management (CRM) to audiences at the PeopleSoft Leadership
Summit 2001 in Las Vegas, Nevada.

"Today, we have delivered on our promise to bring a complete, pure internet
CRM solution to market," said Craig Conway, PeopleSoft president and CEO.
"We completely re-architected our existing CRM applications to create a
best-of-breed CRM solution based entirely on pure internet architecture. No
other vendor can offer customers this level of access and collaboration in a
CRM solution."

PeopleSoft's breakthrough CRM solution represents many industry firsts that
drive dramatic business benefits. These breakthroughs include pure internet
architecture, embedded analytics, and seamless integration of enterprise
data and business processes.

"What we are delivering to our customers is an unrivalled solution built on
a superior architecture. Because it's pure internet, with the application
delivered through a browser, deployment, maintenance and training costs are
dramatically reduced over implementing a legacy client/server solution,
improving an organisation's bottom line," said Andrew Barkla, Vice President
PeopleSoft Asia Pacific.

"We are also providing our customers with a level of visibility that cannot
be reached with other solutions, allowing them to identify their most
profitable customers, products and sales channels, providing real-time
insight that enables more profitable decision-making," Barkla added.

PeopleSoft 8 CRM's pure internet technology enables universal access from
any web device, anywhere in the world, at any time. The universal access is
enhanced by PeopleSoft's industry-leading portal technology that gives users
a personal on-ramp to the applications from their PC or web device.

True enterprise collaboration requires integration of business processes
between applications inside and outside enterprise boundaries. PeopleSoft 8
CRM offers the most open platform in the industry for seamless integration
of enterprise data and business processes. It connects marketing, sales, and
customer service to supply chain, financials and human capital management
systems. Benefits of seamless integration include not only the ability to
fulfil customer requests, but to anticipate and exceed customer expectations
by proactively managing all customer interactions.

COMindico, Australia's premier provider of wholesale convergent
communications services, across a National Internet Protocol (IP) network,
is one of PeopleSoft's first PeopleSoft 8 CRM customers in Asia Pacific.
Commenting on their solution, Steve Demetriou, CEO said, "COMindico chose
PeopleSoft 8 CRM in response to our need to attract and retain customers,
and interact with them on a more collaborative basis. PeopleSoft's CRM 8
pure internet application will form a fundamental component to our customer
service differentiation, and will provide us with insight for continual
improvement of our customer relationships."

PeopleSoft 8 CRM will be generally available on June 29th. Bringing rich,
new functionality, the PeopleSoft 8 CRM suite includes Sales, Marketing,
Field Service, HelpDesk, Interaction Management and Support applications.
PeopleSoft currently expects to deliver the following languages within
thirty days of general availability: French; French Canadian; German;
Spanish; Italian; Dutch; Japanese; Brazilian Portuguese; Traditional
Chinese; Swedish.


About PeopleSoft
PeopleSoft is a world leader in providing eBusiness applications that enable
people - customers, suppliers and employees - to power the internet.
PeopleSoft's pure internet Customer Relationship Management, Supply Chain
Management, and Enterprise Management solutions provide the industry's most
open and flexible e-commerce platform. PeopleSoft employs more than 8,000
people worldwide, including 2,400 eBusiness consultants. More than 4,700
organisations in 107 countries run on PeopleSoft eBusiness applications.
Visit us at www.peoplesoft.com <http://www.peoplesoft.com/>.

PeopleSoft began operations in Asia Pacific in 1993 and now has offices in
Sydney, Melbourne, Canberra, Perth, Brisbane, Adelaide, Auckland,
Wellington, Singapore, Hong Kong and Malaysia. Its customers include AAP,
AMP, Alcoa, Australian National University, Australian Stock Exchange,
Bangkok General Hospital, Coles Myer, Department of Defence, Eastern Energy,
Ford, Foxtel, Government of Singapore Investments Corporation, HSBC
Holdings, John Fairfax Holdings, Mass Transit Railway Corporation (MTRC)
Hong Kong, National Mutual Health Insurance, NZ Police, NZ Post, UNITEC,
Reserve Bank of Australia, Reding Paper Products, Transfield Pty Ltd,
University of NSW, WA Department of Education and WA Petroleum,
Hewlett-Packard, Citibank, AMD, DBS Bank, PSA Corporation, Singapore
Ministry of Finance, Morrison Express, Singtel, Starhub, Tenaga Nasional,
Telekom Malaysia and Swire Properties.

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Copyright 2001 PeopleSoft, Inc. All rights reserved.