SAP and Global Speech Networks to Deliver Contact Centre in the Cloud

SAP NEWSBYTE — Monday, 16th April, 2012 —SAP AG (NYSE: SAP) today announced a new partnership with Global Speech Networks (GSN), a leading cloud contact centre provider in Australia and New Zealand (ANZ), reinforcing SAP’s commitment to Cloud and best of breed contact centre solutions. GSN will now offer SAP Business Communications Management (SAP BCM) in the cloud to companies throughout Australia and New Zealand.

With eleven years leading the market in the delivery of cloud contact centre solutions, GSN has long enabled the shift away from customer premise equipment with its unique approach to adding value at the intersection of disciplines: contact centre best practice processes, and ‘gold standard’ technology delivery.

Shane Verner, Sales and Marketing Director, GSN said, “SAP and GSN have a shared vision for flexibility, scalability and cost predictability, and this was a major factor when it came to forming the partnership. Cloud is undeniably the way of the future, and working with SAP to offer contact centre in the cloud is a perfect fit for us and a great opportunity for existing SAP users.”

SAP BCM provides a bundled, multichannel contact centre suite. It replaces traditional communications systems hardware with a software-based IP telephony solution that can help companies to improve the efficiency and performance of their contact centre operations.

Greg Harbor, Vice President of on-demand solutions, SAP ANZ said, “SAP BCM was originally designed to fit on-demand purposes with the first of these customers going live in 2000. This partnership with GSN allows SAP to deliver SAP BCM in the Cloud. It will help our customers to efficiently and flexibly manage their contact centres and customer service functions.”

For more information, visit the SAP Newsroom. Follow SAP on Twitter at @sapnews

For more information, visit GSN online or follow GSN on Twitter at @globalspeech