Zendesk Unveils the New Face of Customer Service
Announcement posted by Bench PR 13 Sep 2012
Melbourne, Australia – September 13, 2012 – Zendesk today announced the next generation of its cloud-based customer service platform, setting a new standard in the consumerisation of enterprise software.
The new Zendesk has been rebuilt from the ground up with a sleek interface touting a new set of innovative features and a visionary application framework, known as Zendesk Apps that will help companies make customer service the centre of their business. It is also the largest deploy to date on Ember, an emerging, cutting-edge JavaScript development framework for building groundbreaking web applications.
In addition, Zendesk today announced the completion of U.S $60 million of new financing. The financing was led by Redpoint Ventures with participation by Index Ventures, GGV Capital, Goldman Sachs, Silicon Valley Bank and the company’s existing venture capital investors including Charles River Ventures, Benchmark Capital and Matrix Partners.
“Since we released Zendesk in 2007, the world has dramatically changed its perspective on customer service,” said Zendesk founder and CEO Mikkel Svane. “Consumers are more empowered than ever, forcing companies to completely rethink how they engage with their customers. Today’s consumers expect ubiquitous, real-time customer service that is transparent and authentic. And companies are remodeling their customer relationships from being transactional-based to lifetime-value based. Zendesk is extremely well positioned to lead this market, and the new funding will make Zendesk, the new face of customer service, a globally recognisable brand.”
Zendesk’s stunning new interface, mirroring the best of social media and consumer application single-page design, helps businesses interact with their customers in a familiar, conversational way, without sacrificing scalability or automation.
Customers today communicate much differently than customers did just two years ago, and the new Zendesk seamlessly integrates communication channels such as live chat, social media, online communities, with email and phone support into a single interface.
"The team love the keyboard shortcuts, the interface is quicker and it feels familiar to the iPad and iPhone apps. There are also helpful notifications about updates to tickets an agent is working on. We switched to the new interface two months ago and never looked back,” said Nick Houldsworth, Head of Marketing, Vend.
Zendesk Apps, a new innovative application framework, allows an organisation to extend Zendesk’s functionality with internal and third-party systems, making it easy for customer service to complement and integrate with a company’s other business critical applications.
"The simplicity of the interface consistent across all platforms and devices is a great benefit for us operating Zendesk on the move. The release of Zendesk Apps for Lotus and the new framework, enables us as an authorised integration partner to deliver sophisticated services and extensions that seamlessly connect together,” said Mark Heath, Director, Lovestock and Leaf.
About Zendesk
Zendesk is the leading provider of proven, cloud-based customer service software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 20,000 Zendesk customers, including Gilt Groupe, Box, and Disney, trust Zendesk with their most valuable assets: their customers, partners, and employees. Learn more at www.zendesk.com