GoDaddy customers experience full day of outage
Announcement posted by Optimising 17 Sep 2012
Don’t go do what GoDaddy did!
Yesterday, GoDaddy.com and many of it’s customers experienced a full day of outage among claims the outages where from external attack, which GoDaddy challneged in a statement to it’s customers today. Claims of legal action, moving providers and lost income are among the gripes customers have with GoDaddy, which could be a major blow to the low cost but fairly dominant DNS provider.
Luckily, none of Optimising’s clients were affected by the outage, but it’s easy to understand the gripes their customers have when things go wrong. Go Daddy CEO, Scott Wagner, was quick to quash rumours of an external attack, which some have attributed to internet group, Anonymous.
“The service outage was not caused by external influences. It was not a "hack" and it was not a denial of service attack (DDoS). We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again” Mr Wagner said.
“Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level our customers expect from us and the level we expect of ourselves. We have let our customers down and we know it.”
It’s a pretty standard response to this kind of situation, but many of GoDaddy’s customers have taken to social media sites like Twitter and Facebook to air their annoyance, calling for free months and extra GB of hosting.
Optimising thinks that making up wrongs involves making tangible differences to a client for their inconvenience.
For further comment, please contact us on the details below.
Optimising
(03) 9012 5832
96 Cubitt Street, Cremorne VIC 3121
http://www.optimising.com.au
Luckily, none of Optimising’s clients were affected by the outage, but it’s easy to understand the gripes their customers have when things go wrong. Go Daddy CEO, Scott Wagner, was quick to quash rumours of an external attack, which some have attributed to internet group, Anonymous.
“The service outage was not caused by external influences. It was not a "hack" and it was not a denial of service attack (DDoS). We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again” Mr Wagner said.
“Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level our customers expect from us and the level we expect of ourselves. We have let our customers down and we know it.”
It’s a pretty standard response to this kind of situation, but many of GoDaddy’s customers have taken to social media sites like Twitter and Facebook to air their annoyance, calling for free months and extra GB of hosting.
Optimising thinks that making up wrongs involves making tangible differences to a client for their inconvenience.
For further comment, please contact us on the details below.
Optimising
(03) 9012 5832
96 Cubitt Street, Cremorne VIC 3121
http://www.optimising.com.au