Zendesk Unveils Zendesk Voice in New Zealand

7 November, 2012 – Zendesk, the proven cloud-based customer service software provider, today announced the roll out of Zendesk Voice in New Zealand. A new capability for customer and technical support operations, Zendesk Voice empowers customer service organisations to set up cloud-based call centres in minutes, at a fraction of the cost of conventional voice systems.

Zendesk Voice is available for all subscription plans (Starter, Regular, Plus+ and Enterprise) and delivers:

• Rapid Results: Zendesk Voice is a VoIP system, so no hardware or IT support is needed. You can set up a phone number and have incoming calls available in Zendesk within minutes.
• Affordability: Zendesk Voice is based in the cloud, eliminating upfront capital investment and delivering voice capabilities at just cents per minute.
• Customer Choice: Zendesk Voice adds another option to Zendesk’s wide range of customer communication options. These already include email, web forms, online chat, Facebook and Twitter. Zendesk Voice is ideal when a customer wants to speak to a person quickly to resolve an issue.
• Automated Tracking: Zendesk Voice instantly transforms voice conversations and messages into trackable assets. They are recorded, converted to transcripts and embedded into Zendesk tickets. Customers are even able to listen to their previous phone conversations through the system.

In addition, Zendesk is also offering customers in New Zealand with the ability to provide their customers with the option of calling a national telephone number.

“Zendesk Voice is the next generation in call centres and its availability in New Zealand is exciting news for the business community. Using Zendesk Voice companies of all sizes will be able to fully integrate phone conversations and messages into our world-leading customer service platform. By enabling agents to resolve issues quickly and easily, Zendesk Voice helps companies provide faster, more effective and cost-efficient customer care,” said Michael Hansen, Vice President and Managing Director for Zendesk, Asia Pacific.

Hugh Nettar, Product Manager at specialist education software company, Ultranet, said, "Zendesk Voice has enabled us to finally integrate all our support channels into a neat, seamless interface. Each and every call can be dealt with quickly and efficiently, giving us peace of mind. Our customers now have a consistent and fluid support call experience—even though our team is spread across the country. In short, Zendesk Voice takes an already awesome helpdesk solution and makes it even better."

Zendesk Voice is powered by Twilio, the leading cloud communications infrastructure for voice and text applications. Twilio’s service is used to build web and mobile applications that can make and receive telephone calls, allowing businesses to use their existing software engineering resources and skills.

For more information, please visit www.zendesk.com/voice

ENDS

About Zendesk

Zendesk is the leading provider of proven, cloud-based customer service software. For growing organisations, Zendesk is the fastest way to enable great customer service. More than 20,000 Zendesk customers, including Gilt Groupe, Box, and Disney, trust Zendesk with their most valuable assets: their customers, partners, and employees. Learn more at www.zendesk.com