| Share

BigHand achieves ISO 27001 Information Security Management Certification to Ensure the Highest Standard of Security for Client Data



Sydney, Australia, 14h January  2013 BigHand,the award winning voice productivity software developer,  today announced that it has achieved accreditation in one of the most widely recognised and toughest Information Security Management standard in the world, ISO/IEC 27001:2005. Following eight months of detailed operational analysis and review BigHand joined a select group of companies when it was awarded accreditation for its entire global operations by world renowned certification body BSI. During its audit the company achieved the exceptional result of no non conformities demonstrating BigHand’s strict adherence to explicit information security policies. The initiative which is fully backed by BigHand senior management is considered a key requirement of Healthcare, Legal and Professional Services firms as well as a clear differentiator between suppliers.

Rob Lancashire, COO & CISO, (Chief Information Security Officer) BigHand commented;

“The fact that BigHand have successfully completed the exhaustive certification process means that our hard work and establishment of internal controls has been rigorous. We at BigHand believe that this certification is reflective of our core organisational values of credibility, reliability and trust, things we recognise as critically important to each and every one of our customers.

With just 31 certificates registered in Australia and New Zealand alone*, this accreditation demonstrates BigHand’s commitment as a high quality IT Software supplier, to providing our clients with the very highest standards of security whilst reflecting our commitment to providing market leading secure solutions that provide users with the comfort of knowing that their data and information security conform to the highest criteria. As a full service company supplying our software to more than 1,500 customer organisations globally, the exceptional assessment we received from an organisation like BSI is a credit to our employees across the globe and clearly reinforces why BigHand is the solution of choice for Legal, Healthcare and Professional Service firms”.

Aisling Fleming, ISO Project Manager, BigHand commented;

“BigHand has always been extremely security conscious as an organisation, nonetheless this was a major undertaking and achieving certification is a testament to the strength of our existing working practices which were either reused or enhanced for our comprehensive Information Security Management System manual. An ability and willingness to implement the enhanced processes quickly and effectively clearly demonstrated that all BigHand staff have the customer at the centre of everything they do, something that often comes up in feedback from the regular independent customer surveys we do. As Project Manager I am very proud to say that we have just given our existing customers another powerful reason for why they chose BigHand and prospective customers a key reason to choose BigHand.”

BigHand is a global supplier of consultancy services and voice productivity technology, encompassing digital dictation workflow software, speech recognition and smartphone applications across a number of markets including Legal, Healthcare and Professional Service firms. The software helps organisations to improve operational efficiencies and reduce overhead costs. The scope of the Information Security Management System covers all people, information and systems across all BigHand sites, including all customer information held on internal systems and hosted environments including the BigHand’s SaaS offering. BigHand in the cloud, BigHand’s latest SaaS offering, will be launched into Australia and New Zealand next month, making the number one voice productivity software available for small business users at a fraction of the costs.

*As of the International Register of ISMS Certificates, version 215 August 2012