Infosys drives service improvements for South East water through technical innovation
Announcement posted by Infosys Technologies Australia 28 Oct 2004
Infosys Australia today announced it has won a $1.5 million dollar contract to build South East Water Limiteds (SEWL) new Field Service Management System (FSMS), that will deliver improved customer service to the utilitys 1.3 million customers in Melbournes south eastern suburbs.
The system will allow South East Waters staff to manage customer faults and coordinate maintenance on its water and wastewater networks from a single computer system.
Following an extensive tender process, Infosys Australia was selected as the primary contractor who will work closely with South East Waters Infrastructure team to deliver the system.
Gary Ebeyan, Chief Executive Officer of Infosys Australia, said, Infosys Australia is delighted to partner with South East Water in providing a new IT system that will enable them to continue to improve business efficiency and customer service levels.
The new system will be used by over 200 desktop users and 80 field users, and will provide unified facilities for job planning, creation and scheduling, and real time progress monitoring and reporting. It will be integrated with South East Waters existing management systems including customer and asset information systems, to ensure that South East Water achieves maximum benefit from its investment.
The new South East Water FSMS moves the company forward following the success of its existing and industry recognised Waterlog system, which is reaching the end of its useful life.
About Infosys Australia
Infosys Australia is a leading provider of business driven technology solutions for the enterprise. We work with our clients in the spirit of partnership to assist them gain competitive advantage, achieve future growth and increased profitability. We deliver world-class solutions cost-effectively, predictably and in the shortest possible time, utilising outstanding local talent, backed by vast global capability, in-depth industry knowledge and technical excellence. Infosys Australia is the Australian subsidiary of Infosys Technologies, a world leader in consulting and information technology services, with over 30,000 employees in over 30 locations worldwide.
The system will allow South East Waters staff to manage customer faults and coordinate maintenance on its water and wastewater networks from a single computer system.
Following an extensive tender process, Infosys Australia was selected as the primary contractor who will work closely with South East Waters Infrastructure team to deliver the system.
Gary Ebeyan, Chief Executive Officer of Infosys Australia, said, Infosys Australia is delighted to partner with South East Water in providing a new IT system that will enable them to continue to improve business efficiency and customer service levels.
The new system will be used by over 200 desktop users and 80 field users, and will provide unified facilities for job planning, creation and scheduling, and real time progress monitoring and reporting. It will be integrated with South East Waters existing management systems including customer and asset information systems, to ensure that South East Water achieves maximum benefit from its investment.
The new South East Water FSMS moves the company forward following the success of its existing and industry recognised Waterlog system, which is reaching the end of its useful life.
About Infosys Australia
Infosys Australia is a leading provider of business driven technology solutions for the enterprise. We work with our clients in the spirit of partnership to assist them gain competitive advantage, achieve future growth and increased profitability. We deliver world-class solutions cost-effectively, predictably and in the shortest possible time, utilising outstanding local talent, backed by vast global capability, in-depth industry knowledge and technical excellence. Infosys Australia is the Australian subsidiary of Infosys Technologies, a world leader in consulting and information technology services, with over 30,000 employees in over 30 locations worldwide.