Chordiant completes CRM offering with e-selling software

Chordiant Software Inc., a leader in unifying Customer Relationship Management (CRM) solutions, today announced Chordiant Selling Director, an e-selling software product that enables Global 1000 enterprises to quickly produce dynamic, web-based interactions targeted at their millions of individual customers.

Ricky Kapur, general manager, Asia Pacific, Chordiant says, The addition of Selling Director is a solid step toward realising our vision of a complete, unified e-marketing, e-selling and e-servicing platform. It is expected to generate revenue by letting enterprises effectively sell complex products and services on the web. Selling Director interacts with the Chordiant platform to deliver intelligent select/configure/quote interactions for individual consumers.

With Selling Director, customers will be able to develop more dynamic, engaging web interactions to increase close rates that will maximise revenue and customer acquisition, while reducing selling costs.

For the developer, Selling Director capitalises on J2EE and XML standards, making it faster and easier to create, implement and maintain superior web interactions to reduce development costs, speed deployment and reduce ongoing maintenance expenses. Selling Director also integrates easily into an enterprises legacy systems, leveraging information stored in enterprise databases, making it easy to connect with enterprise databases to streamline interactions. Selling Director also integrates into existing web infrastructures to leverage performance and availability.

About Selling Director
Selling Director is a result of the Java server technology purchase from ActionPoint. The resulting thin-client, web-based application will allow consumers direct access to enterprise business services and provide a single view for individual consumers, thereby exploiting Chordiants Intelligent Customer Interaction Management (ICIM) platform.

Using Selling Director, individuals experience a dynamic dialogue that guides them to make selections based on the information they provide. This dynamic interaction reduces the likelihood that the customer will abandon the transaction before it has been completed. Intelligent recommendations and guidance are offered through user-friendly wizards or pop-up messages to help individuals make smart, accurate choices based on their unique situations and requirements. Selling Director automatically populates fields with information pulled from enterprise systems such as policy numbers, discount profiles or order history, providing users with an accurate and efficient interaction.

Chordiants technology pushes business logic down into the browser and onto the individuals desktop in the form of DHTML and Javascript, minimising round trips to the server. Individuals are informed instantly about choices and entries are validated in real time.

About Chordiant Software, Inc.
Chordiant Software (www.chordiant.com) delivers a Unified CRM Solution that provides the Intelligent Customer Interaction Management (ICIM) platform for enterprise-wide integration with existing systems and Intelligent Business Services including: E-marketing, E-service, E-selling, E-fulfillment services and embracing customer's existing applications. Chordiant's solution is designed to solve the extreme customer requirements of complex businesses serving millions of individual customers in real-time and across multiple lines of business with the objectives of customer satisfaction, retention, growth, and lifetime value.

Whether communicating via branch locations, Web, email, telephone, or wireless access, the Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalised message for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. Marketers can maximise their marketing investment through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenue and drive profits during every contact.

Headquartered in Cupertino, California, Chordiant maintains regional offices in Boston; Chicago; Dallas; Denver; Manchester, New Hampshire; New York; Amsterdam; London; Neu Isenburg and Munich, Germany; Paris; Sydney and Melbourne.

This news release includes forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. For this purpose, any statements contained in this news release that are not statements of historical fact may be deemed to be forward-looking statements. Words such as believes, anticipates, plans, expects, will, would, and similar expressions are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, methodologies, and products of the acquired company; the risk of loss of key personnel of the acquired company; diversion of management attention from other business concerns; and business risks including the risk of variations in quarterly operating results, significant current and expected additional competition, and the need to continue to expand product distribution and service offerings. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiants Securities and Exchange Commission filings, including without limitation Chordiants report on Form 10-Q for the quarterly period ended March 31, 2001, as filed on May 15, 2001 and the Annual Report on Form 10-K filed on March 27, 2001. Also, statements in this news release related to the expected benefits of the transaction are subject to risks related to the timing and successful completion of technology and product development efforts; integration of the technologies into Chordiants existing products; unanticipated expenditures; changing relationships with customers, suppliers and strategic partners; and other factors described in both the Securities and Exchange Commission filings listed above and other periodic reports filed by Chordiant with the Securities and Exchange Commission.