E.piphany And IBM Join Forces in CRM Market
Announcement posted by E.piphany 23 Jul 2002
Companies Reaffirm Commitment To Open Standards and Recognise J2EE As Necessary Framework For Large Enterprises Around The World
E.piphany, Inc. (Nasdaq: EPNY), a leading provider of Smart CRM(tm) software, and IBM (NYSE: IBM) today announced a worldwide agreement to provide customers in such industries as retail banking and telecommunications with a comprehensive customer relationship management (CRM) solution consisting of E.piphany's integrated CRM suite and IBM's reliable, scalable middleware and hardware platforms. As a part of the agreement, IBM will provide integration services for E.piphany's entire suite of CRM applications, which will be optimized for IBM's J2EE-based WebSphere Application Server, AIX operating system, and DB2 database software platforms.
"This agreement demonstrates IBM's and E.piphany's continued support of open standards and our recognition of J2EE as important for large enterprises," said Gary Bullard, General Manager of Global Solutions at IBM. "These solutions will enable our customers to better manage and integrate data across heterogeneous systems and customer contact points."
Initial integration efforts will focus on E.piphany's marketing applications. IBM and E.piphany will provide training for employees and will also partner on joint marketing, sales and support activities.
"Tight integration between E.piphany's applications and IBM's various platforms make it possible for the world's largest organizations to reach massive levels of scalability," said Roger Siboni, President and CEO of E.piphany. "We consider this to be an exciting and important collaboration and, together, we extend our ability to help customers with the strategy and implementation of customer-centric solutions that closely fit their business requirements no matter how large."
"Collaboration between two of our key technology vendors signifies dedication to our company and our architectural direction. We applaud E.piphany and IBM for joining forces," said Jeanne Prigitano, Manager of Application Development, Time Customer Service.
E.piphany E.6 is a full footprint Smart CRM suite that is designed to leverage embedded analytics to drive powerful insights into every customer interaction and front office business process. Spanning marketing, sales and service applications, E.piphany E.6 is designed and built on a Web Services platform to give business users virtually unmatched flexibility and a more proactive, more personal and more predictable customer experience.
About E.piphany
E.piphany provides Smart CRM(tm) solutions for the largest global enterprises. The company's integrated CRM suite, E.piphany E.6(tm), is driven by real-time intelligence to enable global businesses to better understand their customers and take the optimal action to improve customer satisfaction, increase revenue and reduce costs. E.piphany's Smart CRM system is built on the industry's most advanced, Web-based, CRM platform, resulting in fast and easy deployment and adoption. Leading companies, including more than 35% of the Fortune 100, use E.piphany products to enhance their customers' experience, enable organizational effectiveness and drive value. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Asia Pacific, Europe, Japan and Latin America.
About IBM
IBM is the world's largest information technology company, with 80 years of leadership in helping businesses innovate. IBM Sales & Distribution, which supports more than a dozen key industries worldwide, works with companies of all sizes around the world to deploy the full range of IBM technologies. The fastest way to get more information about IBM is through the IBM home page at www.ibm.com
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E.piphany, E.6, Smart CRM and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners.
"This agreement demonstrates IBM's and E.piphany's continued support of open standards and our recognition of J2EE as important for large enterprises," said Gary Bullard, General Manager of Global Solutions at IBM. "These solutions will enable our customers to better manage and integrate data across heterogeneous systems and customer contact points."
Initial integration efforts will focus on E.piphany's marketing applications. IBM and E.piphany will provide training for employees and will also partner on joint marketing, sales and support activities.
"Tight integration between E.piphany's applications and IBM's various platforms make it possible for the world's largest organizations to reach massive levels of scalability," said Roger Siboni, President and CEO of E.piphany. "We consider this to be an exciting and important collaboration and, together, we extend our ability to help customers with the strategy and implementation of customer-centric solutions that closely fit their business requirements no matter how large."
"Collaboration between two of our key technology vendors signifies dedication to our company and our architectural direction. We applaud E.piphany and IBM for joining forces," said Jeanne Prigitano, Manager of Application Development, Time Customer Service.
E.piphany E.6 is a full footprint Smart CRM suite that is designed to leverage embedded analytics to drive powerful insights into every customer interaction and front office business process. Spanning marketing, sales and service applications, E.piphany E.6 is designed and built on a Web Services platform to give business users virtually unmatched flexibility and a more proactive, more personal and more predictable customer experience.
About E.piphany
E.piphany provides Smart CRM(tm) solutions for the largest global enterprises. The company's integrated CRM suite, E.piphany E.6(tm), is driven by real-time intelligence to enable global businesses to better understand their customers and take the optimal action to improve customer satisfaction, increase revenue and reduce costs. E.piphany's Smart CRM system is built on the industry's most advanced, Web-based, CRM platform, resulting in fast and easy deployment and adoption. Leading companies, including more than 35% of the Fortune 100, use E.piphany products to enhance their customers' experience, enable organizational effectiveness and drive value. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Asia Pacific, Europe, Japan and Latin America.
About IBM
IBM is the world's largest information technology company, with 80 years of leadership in helping businesses innovate. IBM Sales & Distribution, which supports more than a dozen key industries worldwide, works with companies of all sizes around the world to deploy the full range of IBM technologies. The fastest way to get more information about IBM is through the IBM home page at www.ibm.com
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E.piphany, E.6, Smart CRM and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners.