Never delete negative reviews

Negative online reviews especially in the hospitality industry can influence the way customers choose and spend their money. We all know that as businesses we could never satisfy everyone. However if your customer do posts negative online review about your business, the instinctive thing to do would be to find ways to discredit the review. This is not always the right path.

Negative online reviews is a great PR opportunity for our business. This is the chance for us to really educate the public about our brand, service and product. To delete negative reviews we've just lost a wonderful opportunity to re-engage with customers, enhance our credibility and drive more customer’s footsteps. If we respond fast, use the right language and concede our ego we will not simply could potentially have customers for life but also a raging fan.

At SayBack we've come up with an idea that could help small restaurant businesses to receive and respond to any online reviews fast. Instead of deleting negative online reviews, by engaging with customers we believe will create better business practice. To learn more simply visit www.sayback.com.au