Support.com Meets Asia-Pacific Asian Demand For Support Automation
Announcement posted by Support.com 02 Jun 2001
Support.com, Inc. (Nasdaq:SPRT), the leading provider of support infrastructure software, hosted its second Asia-Pacific Executive Forum, May 15 17 in Bangkok, Thailand. Underscoring a strategic focus on the region, Support.com announced the opening of its offices in Tokyo, Japan, which adds to its existing Asia Pacific presence in Australia, Singapore and Hong Kong.
The Bangkok-based forum attracted Support.coms key partners from countries throughout Asia Pacific and served as an opportunity for industry thought leaders to converge and share key strategies in delivering support automation for the enterprise. Through demonstrations of Support.coms latest product offering, which includes multilingual support for Chinese (traditional and simplified versions), Japanese and Korean, the event further reiterated Support.coms leadership position as the premier provider of support solutions in Asia Pacific, the worlds fastest growing IT market.
"Self-service support is already demonstrating its appeal to the Chinese speaking business community with the announcement of our first customer for Support.com's solution, China American Petrochemical Co., Ltd., said Romina Chang, Director of Sysage. "After only a few months of deployment, the company is seeing real cost savings and an increase in user satisfaction."
According to industry analyst firm Gartner Group, the Asia Pacific market is expected to surpass the US in Internet usage and will lead the world in IT spending, topping $124.8 billion by 2005.
Were seeing exponential growth in the Asia Pacific region and this expansion is putting tremendous pressure on IT departments to provide effective employee and customer support, stated Nic Birtles, vice president of international sales for Support.com. Our aggressive focus on the region through localised products and dedicated direct and reseller sales channels, is helping us deliver the solutions needed to meet specific customer requirements. Among these is the need to reduce escalating support costs, while retaining the strong service orientation central to many Asian cultures.
Also announced at the executive forum was the first New Zealand-based institution to standardise on Support.com software, further expanding Support.coms presence in the region and underlining its strategy for continued pan-Asian growth. Support.coms software was selected for use by the University of Auckland Business School, the country's largest research school, through working with University Consortium Computers Ltd., a leading provider of information technology services in New Zealand and Australia. The University of Auckland was recently ranked as one of the world's top universities through international benchmarking, attracting more than 26,000 postgraduate and undergraduate students from over 50 countries.
Support.com's solution automates the support process via the Internet to quickly solve both simple and complex technical problems for corporate enterprises, their employees, customers and partners. Support.com's infrastructure combines proprietary software that personalises user interaction, with a comprehensive software platform that serves the complex support requirements of the enterprise. The result is that businesses can lower operational expenses and increase user satisfaction in ways never before possible.
About Support.com
Support.com (Nasdaq: SPRT) is the leading provider of support infrastructure software. Corporate enterprises and service providers select Support.com because its unique software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Fortune 1000 companies using Support.com's software include corporate enterprises like GE, Cisco Systems, Delta Air Lines, and Bear Stearns, plus OEMs and service providers like IBM, Sony and Excite@Home. A recognised technology leader, Support.com has received four patents including those for its DNA Probe and SmartIssue technologies. Support.com's headquarters are in Redwood City, California, with offices worldwide. For more information about Support.com, please visit the Company's web site at www.support.com.
The Bangkok-based forum attracted Support.coms key partners from countries throughout Asia Pacific and served as an opportunity for industry thought leaders to converge and share key strategies in delivering support automation for the enterprise. Through demonstrations of Support.coms latest product offering, which includes multilingual support for Chinese (traditional and simplified versions), Japanese and Korean, the event further reiterated Support.coms leadership position as the premier provider of support solutions in Asia Pacific, the worlds fastest growing IT market.
"Self-service support is already demonstrating its appeal to the Chinese speaking business community with the announcement of our first customer for Support.com's solution, China American Petrochemical Co., Ltd., said Romina Chang, Director of Sysage. "After only a few months of deployment, the company is seeing real cost savings and an increase in user satisfaction."
According to industry analyst firm Gartner Group, the Asia Pacific market is expected to surpass the US in Internet usage and will lead the world in IT spending, topping $124.8 billion by 2005.
Were seeing exponential growth in the Asia Pacific region and this expansion is putting tremendous pressure on IT departments to provide effective employee and customer support, stated Nic Birtles, vice president of international sales for Support.com. Our aggressive focus on the region through localised products and dedicated direct and reseller sales channels, is helping us deliver the solutions needed to meet specific customer requirements. Among these is the need to reduce escalating support costs, while retaining the strong service orientation central to many Asian cultures.
Also announced at the executive forum was the first New Zealand-based institution to standardise on Support.com software, further expanding Support.coms presence in the region and underlining its strategy for continued pan-Asian growth. Support.coms software was selected for use by the University of Auckland Business School, the country's largest research school, through working with University Consortium Computers Ltd., a leading provider of information technology services in New Zealand and Australia. The University of Auckland was recently ranked as one of the world's top universities through international benchmarking, attracting more than 26,000 postgraduate and undergraduate students from over 50 countries.
Support.com's solution automates the support process via the Internet to quickly solve both simple and complex technical problems for corporate enterprises, their employees, customers and partners. Support.com's infrastructure combines proprietary software that personalises user interaction, with a comprehensive software platform that serves the complex support requirements of the enterprise. The result is that businesses can lower operational expenses and increase user satisfaction in ways never before possible.
About Support.com
Support.com (Nasdaq: SPRT) is the leading provider of support infrastructure software. Corporate enterprises and service providers select Support.com because its unique software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Fortune 1000 companies using Support.com's software include corporate enterprises like GE, Cisco Systems, Delta Air Lines, and Bear Stearns, plus OEMs and service providers like IBM, Sony and Excite@Home. A recognised technology leader, Support.com has received four patents including those for its DNA Probe and SmartIssue technologies. Support.com's headquarters are in Redwood City, California, with offices worldwide. For more information about Support.com, please visit the Company's web site at www.support.com.