China's setting the bar for passenger satisfaction
Announcement posted by Intersystems Group 13 Mar 2015
The infographic below highlights two sets of data. Firstly, the 2014 results whereby Asia Pacific sites accounted for 76% of the total awards given in all of the "Airport by Size" categories. Asia Pacific is the only region represented in every size category with extremely strong performance in airports with 25m PAX or more per annum.
The bottom of the infographic highlights a distinct trend over the past eight years - Asia Pacific is truly leading the world when it comes to passenger satisfaction and as a subset of that data, China is pushing this growth accounting for 40% of this years awards, followed by India at 12%.
To win an ASQ Award, participating airports are evaluated by passengers throughout the year meaning exemplary customer service is crucial but so is consistent, reliable airport operations. As a supplier of passenger facing airport systems, reliability is crucial and it shows with five of our customer sites winning an ASQ Award this year.
Airport by Region
Asia Pacific - (2) Singapore Changi Airport, (4) Haikou Meilan International Airport
Airport by Size
5-15m - (1) Haikou Meilan International Airport, (4) Tianjin Binhai International Airport
25-40m - (4) Shanghai Hongqiao International Airport
40m+ - (2) Singapore Changi Airport, (4) Shanghai Pudong International Airport
Intersystems world-renowned Rapid Suite is installed in all five airports providing passengers with continuous access to accurate flight information and operators the operational systems required to run an efficient airport.