Cherwell Wins Most Complete Self-Service Solution for Mid-Market and Best User Interface

Announcement posted by Service Quality 10 Jun 2015

Brisbane, QLD – 10 June 2015 – In an independent review and comparison of market leading ITSM technologies by ‘The ITSM Review’, Cherwell Software today announced it received the best user interface and most complete self-service solution for the mid-market. Cherwell was also acknowledged for strong and well-designed process and workflows; solid reporting and dashboards; and good overall customer experience. Cherwell received a 9 out of 10 score and beat eight other competitors in ITSM product market review.

The report also acknowledged Cherwell for leading on integration capability with its mergeable App solutions – which are easy and codeless with the ability to expand functionality without complex application development.

“With fully functional ITSM and self service capability, Cherwell Service Management provides an engaging user experience. It ticks the boxes on functionality, ITSM and Front End positioning, and is well integrated with other tools and platforms,” stated Barclay Ray, ITSM Review analyst.

According to ITSM Review, self-service is the entry point for great efficiency for IT departments. By automating repeatable, manual processes in an easy-to-use format, IT departments can efficiently managing work load while increasing IT user experience and quality customer service.

Cherwell’s customers cite the Cherwell self-service portal as a significant selling feature to making their IT department work load easier and increasing customer satisfaction.

About Service Quality

As Cherwell Software’s APAC Regional Distributor, Service Quality is an innovative leader and supplier of choice, delivering ‘best in class’ service management solutions and customer service in Business Process Design, Technical Consultancy, Implementation, Training and Support. At Service Quality, our aim is to help customers build their platform for success through cost-effective management and IT solutions.

About Cherwell Software

Cherwell Software is the developer of Cherwell Service Management® (CSM), an award-winning business technology and IT service management (ITSM) platform used in helpdesk, facilities management, field services and much more, recognised by leading industry analysts worldwide. Cherwell customers are part of a fast-growing, caring community using Cherwell Service Management to implement both ITSM solutions and business technology that goes beyond ITSM. Cherwell Software has the deepest expertise in the service management industry, including a global network of expert partners currently serving customers in more than 40 countries. Corporate headquarters are in Colorado, United States, with EMEA headquarters in the United Kingdom.