SSA Global Delivers Collaborative Order Management Integration to Fulfill Customer Needs
Announcement posted by SSA Global 29 Sep 2004
SSA ERP Users Can Now Leverage Their Investment with SSA Collaborative Order Management Integration
SSA Global, a leading provider of extended enterprise solutions and services, today announced the general availability of SSA Collaborative Order Management integration for its ERP customers. SSA Global customers can now take advantage of SSA Collaborative Order Managements standard integration to leverage and maximise their existing ERP investment while dramatically improving customer service. By acquiring, enhancing and delivering the solution to customers, SSA Global continues to execute its commitment to provide value added extended solutions.
SSA Collaborative Order Management extends self-service order management over the Internet, placing simple and complex sales activities into the hands of buyers. Purchasing customers can then place orders and check statuses, generate pricing quotes and monitor inventory levels to streamline customer-supplier transactions. Order information can also be accessed anytime and anywhere, enabling SSA Globals customers to excel in customer service, reduce costs and increase margins.
Select customers who are currently using SSA Collaborative Order Management include ESAB and Hankook Shell Oil. We implemented SSA Order Collaboration in just 15 days, said Mr. Chang, Wonhwa, IT Manager, Hankook Shell Oil Company Limited. Thirty percent of orders are now entered directly by customers or business partners into SSA Order Collaboration, improving data quality.
SSA Collaborative Order Management works with a variety of SSA ERP solutions to electronically synchronise the buy-side and sell-side of the order process, and facilitate transactions with customers and business partners. Implementation is achieved rapidly at exceptionally competitive costs due to standard integrations.
SSA Collaborative Order Management provides proven order management that delivers on the promise of world class extension products to SSA Global customers, said Jeremy Goddard, General Manager, SSA Global Pacific. SSA Collaborative Order Management is one of the key solutions in the SSA Customer Relationship Management (CRM) suite for manufacturers and distributors that require an economical and scalable CRM solution.
We believe that an organisations value-add will increasingly be determined by its ability to fulfill the rapidly escalating expectations of empowered customers for direct, personalised service, said Kent Allen, managing principal at San Francisco-based TheResearchTrust.
SSA Collaborative Order Management will help SSA Global customers move forward faster towards this goal.
About SSA Global
SSA Global is a leading provider of extended enterprise resource planning (ERP) solutions for manufacturing, distribution, retail, services, and public organisations worldwide. In Australia and New Zealand, SSA Global is number one in the manufacturing market. In addition to core ERP applications, SSA Global offers a full range of integrated extended solutions including corporate performance management, customer relationship management, product lifecycle management, supply chain management and supplier relationship management. Headquartered globally in Chicago, and for the APJ region in Sydney, SSA Global has 60 locations and its product offerings are used by approximately 13,000 active customers in over 90 countries. For additional information, visit the SSA Global web site at www.ssaglobal.com/pacific.
SSA Global is the new corporate brand for product lines and subsidiaries of SSA Global Technologies, Inc.
SSA Global Technologies, SSA Global, and SSA are trademarks of SSA Global Technologies, Inc. All copyright, registration and trademarks for Baan, BPCS, PRMS, Infinium, PRISM, MK, and MANMAN are owned by SSA Global Technologies, Inc.
SSA Collaborative Order Management extends self-service order management over the Internet, placing simple and complex sales activities into the hands of buyers. Purchasing customers can then place orders and check statuses, generate pricing quotes and monitor inventory levels to streamline customer-supplier transactions. Order information can also be accessed anytime and anywhere, enabling SSA Globals customers to excel in customer service, reduce costs and increase margins.
Select customers who are currently using SSA Collaborative Order Management include ESAB and Hankook Shell Oil. We implemented SSA Order Collaboration in just 15 days, said Mr. Chang, Wonhwa, IT Manager, Hankook Shell Oil Company Limited. Thirty percent of orders are now entered directly by customers or business partners into SSA Order Collaboration, improving data quality.
SSA Collaborative Order Management works with a variety of SSA ERP solutions to electronically synchronise the buy-side and sell-side of the order process, and facilitate transactions with customers and business partners. Implementation is achieved rapidly at exceptionally competitive costs due to standard integrations.
SSA Collaborative Order Management provides proven order management that delivers on the promise of world class extension products to SSA Global customers, said Jeremy Goddard, General Manager, SSA Global Pacific. SSA Collaborative Order Management is one of the key solutions in the SSA Customer Relationship Management (CRM) suite for manufacturers and distributors that require an economical and scalable CRM solution.
We believe that an organisations value-add will increasingly be determined by its ability to fulfill the rapidly escalating expectations of empowered customers for direct, personalised service, said Kent Allen, managing principal at San Francisco-based TheResearchTrust.
SSA Collaborative Order Management will help SSA Global customers move forward faster towards this goal.
About SSA Global
SSA Global is a leading provider of extended enterprise resource planning (ERP) solutions for manufacturing, distribution, retail, services, and public organisations worldwide. In Australia and New Zealand, SSA Global is number one in the manufacturing market. In addition to core ERP applications, SSA Global offers a full range of integrated extended solutions including corporate performance management, customer relationship management, product lifecycle management, supply chain management and supplier relationship management. Headquartered globally in Chicago, and for the APJ region in Sydney, SSA Global has 60 locations and its product offerings are used by approximately 13,000 active customers in over 90 countries. For additional information, visit the SSA Global web site at www.ssaglobal.com/pacific.
SSA Global is the new corporate brand for product lines and subsidiaries of SSA Global Technologies, Inc.
SSA Global Technologies, SSA Global, and SSA are trademarks of SSA Global Technologies, Inc. All copyright, registration and trademarks for Baan, BPCS, PRMS, Infinium, PRISM, MK, and MANMAN are owned by SSA Global Technologies, Inc.