Hong Kong Water Supplies Department To Provide ~One-Stop Shop~ Service With Customer Management Solution From SPL WorldGroup
Announcement posted by SPL WorldGroup 24 May 2003
SPL WorldGroup announced today that the Hong Kong Water Supplies Department (WSD) has selected its CorDaptix customer management and billing solution as an integral part of a major project to improve operational efficiency and customer service to 2.49 million water customers in Hong Kong.
Hong Kong-based Computer and Technologies International Limited (CTIL) has been awarded the contract to manage and implement the project, with SPL as a key partner. Completion of Phase I is expected in December 2003, and full implementation is targeted for September 2004.
SPL~s CorDaptix solution will be replacing a billing system that has been in operation for 23 years which no longer provides the levels of efficiency and customer service WSD needs for current and future customers.
On completion, the project will provide:
On-line access to comprehensive customer information. Call centre staff will be able to answer the majority of enquiries and service requests in one telephone call, improving efficiency.
Electronic meter reading. This will improve transaction efficiency and accuracy of accounts; it will also enable issuing of bills as and when required.
Flexibility to tailor bills to the needs of individual customers e.g. consolidated bills for customers with more than one metered account. Many WSD customers have requested this service.
Brenton McPherson, Vice President Sales, Asia Pacific, commented, ~The decision of Hong Kong Water Supplies Department to implement CorDaptix is a significant milestone for SPL. Over the past 12~18 months, we have conducted research into the Asian utilities market and organisations. We have enhanced CorDaptix to ensure that it addresses the unique needs of this region and will result in a world-class solution for managing customer needs.~
Mr McPherson continued, ~We are looking forward to working with Computer and Technologies International. Their expert knowledge in local utility industry practices and SPL~s global utility experience will mean a partnership that meets and exceeds Hong Kong WSD~s objectives.~
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About CTIL
CTIL is a subsidiary of the Hong Kong-listed Computer and Technologies Holdings Limited ("C&T", SEHK 0046), a leading IT service provider in Asia that has built its business on a vision to deliver competitive advantage for enterprises by optimising their information systems efficiency. Founded in 1991, C&T is headquartered in Hong Kong to support regional business throughout China, Hong Kong, Taiwan and Singapore. Offices have also been established in major commercial regions of China. The Group has a long track record in delivering world-class innovative projects and implementing large-scale mission-critical IT solutions such as Automated Securities Trading System for the Shanghai Stock Exchange and the Electronic Tendering System and Electronic Service Delivery projects for the Hong Kong SAR Government.
C&T employs more than 300 people and had revenue of US$30 million in 2002. For more information, please visit its website at www.ctil.com
About SPL
Established in 1994, SPL WorldGroup is a leading provider of customer management solutions. With a 100% record of successful implementations, SPL continues to demonstrate its place as the market leader, providing companies with flexible and scalable customer management solutions that offer a crucial advantage in an increasingly customer-centric environment~the proven ability to attract, nurture and maximise the value of customers through billing excellence and innovation in customer management, sales and marketing. With particular strength in energy sector markets that require multi-language, multi-jurisdiction, multi-currency, and multi-product service lines, SPL has delivered its customer management solutions to financial services, energy, water and waste management customers worldwide. The company employs more than 650 professionals in North America, Europe, and Asia Pacific.
Visit SPL WorldGroup at www.splwg.com.
About CorDaptix
SPL's CorDaptix solution is the innovative, adaptable and fully upgradeable customer management product designed to provide scalable solutions that withstand the test of time, growth, and product and service line introductions and extinctions. Its automated handling of direct-access service requests and its billing flexibility~including its ability to handle combinations of commodity and non-commodity products and services~make it particularly well suited for energy retailers. The CorDaptix solution scales readily from a few thousand customers to many millions, and its intuitive interface and customer-centric data model give retailers~ customer service representatives the immediate information access they need to serve and retain customers.
Hong Kong-based Computer and Technologies International Limited (CTIL) has been awarded the contract to manage and implement the project, with SPL as a key partner. Completion of Phase I is expected in December 2003, and full implementation is targeted for September 2004.
SPL~s CorDaptix solution will be replacing a billing system that has been in operation for 23 years which no longer provides the levels of efficiency and customer service WSD needs for current and future customers.
On completion, the project will provide:
On-line access to comprehensive customer information. Call centre staff will be able to answer the majority of enquiries and service requests in one telephone call, improving efficiency.
Electronic meter reading. This will improve transaction efficiency and accuracy of accounts; it will also enable issuing of bills as and when required.
Flexibility to tailor bills to the needs of individual customers e.g. consolidated bills for customers with more than one metered account. Many WSD customers have requested this service.
Brenton McPherson, Vice President Sales, Asia Pacific, commented, ~The decision of Hong Kong Water Supplies Department to implement CorDaptix is a significant milestone for SPL. Over the past 12~18 months, we have conducted research into the Asian utilities market and organisations. We have enhanced CorDaptix to ensure that it addresses the unique needs of this region and will result in a world-class solution for managing customer needs.~
Mr McPherson continued, ~We are looking forward to working with Computer and Technologies International. Their expert knowledge in local utility industry practices and SPL~s global utility experience will mean a partnership that meets and exceeds Hong Kong WSD~s objectives.~
###
About CTIL
CTIL is a subsidiary of the Hong Kong-listed Computer and Technologies Holdings Limited ("C&T", SEHK 0046), a leading IT service provider in Asia that has built its business on a vision to deliver competitive advantage for enterprises by optimising their information systems efficiency. Founded in 1991, C&T is headquartered in Hong Kong to support regional business throughout China, Hong Kong, Taiwan and Singapore. Offices have also been established in major commercial regions of China. The Group has a long track record in delivering world-class innovative projects and implementing large-scale mission-critical IT solutions such as Automated Securities Trading System for the Shanghai Stock Exchange and the Electronic Tendering System and Electronic Service Delivery projects for the Hong Kong SAR Government.
C&T employs more than 300 people and had revenue of US$30 million in 2002. For more information, please visit its website at www.ctil.com
About SPL
Established in 1994, SPL WorldGroup is a leading provider of customer management solutions. With a 100% record of successful implementations, SPL continues to demonstrate its place as the market leader, providing companies with flexible and scalable customer management solutions that offer a crucial advantage in an increasingly customer-centric environment~the proven ability to attract, nurture and maximise the value of customers through billing excellence and innovation in customer management, sales and marketing. With particular strength in energy sector markets that require multi-language, multi-jurisdiction, multi-currency, and multi-product service lines, SPL has delivered its customer management solutions to financial services, energy, water and waste management customers worldwide. The company employs more than 650 professionals in North America, Europe, and Asia Pacific.
Visit SPL WorldGroup at www.splwg.com.
About CorDaptix
SPL's CorDaptix solution is the innovative, adaptable and fully upgradeable customer management product designed to provide scalable solutions that withstand the test of time, growth, and product and service line introductions and extinctions. Its automated handling of direct-access service requests and its billing flexibility~including its ability to handle combinations of commodity and non-commodity products and services~make it particularly well suited for energy retailers. The CorDaptix solution scales readily from a few thousand customers to many millions, and its intuitive interface and customer-centric data model give retailers~ customer service representatives the immediate information access they need to serve and retain customers.