Local Melbourne Builders Lead the way in Online Customer Service

A couple of local Melbourne builders have launched a new online login portal that literally allows clients to follow the progress of their development as if they’re on site.

Roda Developments Director David Maiolo says the idea came about when he realised some of his clients were travelling hundreds of kilometres to see the progress of their new home or multi-unit development. These days, with such busy lifestyles and hectic Melbourne traffic he thought there must be an easier way.

"We understand that building your dream home or new development is a huge investment and we wanted to make our clients feel as involved as possible from concept to completion without impacting on their daily lifestyle.” he says

Directors David Maiolo and Robert Romanella have a long history in the construction sector and established Roda Developments in 2006 on the basis of deep building knowledge and a shared vision of personalised customer service, integrity and high quality workmanship.  

Maiolo says “Personalised client service is at the heart of everything we do. We take the time to meet with clients and personally discuss their project from the ground up. By creating our own client login portal we’re simply extending the same concept into an online platform, making it more accessible for our clients to see the progress of their project at a time that suits their schedule”

The system works by providing a unique personalised login at the start of construction. The portal can be accessed anytime through the homepage of the website and each fortnight is updated with progress photo’s and a brief description of what’s scheduled in for the coming fortnight.

The portal is easy to use, and clients can leave questions and comments for the Roda team whenever they need.

After recently re-launching the website, part of the brief was integrating personalised customer service as a top priority. What’s more, is that the website is completely mobile optimised so clients can check the progress of their project on the go from any device.

David Maiolo is a regular contributor to the Australian Property Investor Magazine as well as a registered building practitioner with the Victorian Building Authority, and a member of the HIA.

For more information visit www.rodadevelopments.com.au

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For more information or to organise an interview contact:

David Maiolo | david@rodadevelopments.com.au | 0416 158 650