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Bayside City Council Deploys Promapp to Support Organisational Excellence

Announcement posted by Promapp 05 Jul 2016


Melbourne, 5 July 2016 – Bayside City Council in Victoria has selected Promapp <http://www.promapp.com> business process management software to support the organisation’s focus on delivering public value and sustainable services to the Bayside community, responding to the community’s changing needs and improving its customer experience.
 
The decision to deploy Promapp follows the organisation’s use of the Australian Business Excellence Framework (ABEF) during the past seven years, supporting its continuous improvement programme and the need to find a dynamic business tool to effectively improve process mapping and improvement in a resource constrained environment.  
 
The cloud-based software from Promapp will enable the organisation to map, review and improve processes in line with ABEF methodologies on an ongoing basis, providing a faster, smarter way to deliver a range of appropriate and well-planned services.

“We introduced process mapping, designed by a cross-organisational group in 2013. It has been recognised as being effective in delivering improvements for those teams who have used it however the initial approach to capturing and using processes was not efficient or sustainable,” says Charlotte Farrugia, Organisational Improvement Coordinator, Bayside City Council.
 
The council reviewed several solutions and selected Promapp based on its attractive visual user interface, the analytics and intelligence it provides process owners as well as its ability to provide users with a fast and easy way to update and share processes across the organisation.  
 
“Promapp is a flexible tool which will easily scale as we increasingly use it across our organisation. It will ultimately improve the experience of our customers, provide value to our community and support us to meet our statutory responsibilities.
 
“We will be able to quantify time and cost savings as we make process improvements while stronger governance afforded through process mapping will enable Bayside to remain focused on organisational excellence while adapting to challenges and changes in our internal and external environments,” says Farrugia. 
 
Bayside City Council will deploy Promapp in a staged roll out initially across four services. At the same time, Promapp will support council’s customer journey mapping and new system roll outs in functions such as human resources and payroll.
 
Bayside City Council has approximately 390 full time equivalent staff and in 2015, the preliminary estimated resident population of the City was 101,321 persons. Bayside lies eight kilometres south of the Melbourne CBD and stretches for 17 kilometres along the eastern foreshore of Port Phillip Bay. It covers an area of 37 square kilometres and is characterised by high quality residential neighbourhoods, large tracts of open space, heritage buildings and vibrant shopping villages.
 
“We’re excited to start realising the benefits which Promapp will provide us in supporting our goal of delivering outstanding service and providing a more liveable city,” says Farrugia.

About Promapp
Established in 2002 and headquartered in Auckland, New Zealand, Promapp Solutions works with hundreds of organisations worldwide to foster a thriving business improvement and process management culture.
 
Promapp’s cloud-based business process management (BPM) software makes it easy to create, navigate, share, and change business processes, including quality assurance, risk management, human resources, and business continuity. Providing an intuitive online process repository, an integrated process mapping tool, and a process improvement toolset, Promapp’s proprietary software supports the development of smarter and safer ways to work, while encouraging sharing of information by operational teams rather than limiting it to process analysts and technical specialists.
 
Promapp’s wide range of public and private sector customers includes: Coca-Cola Amatil, Air New Zealand, Lumo Energy, Toyota Financial Services, Ricoh Australia, McDonald's, Audi Australia, Fuji Xerox, Department of Justice, Victoria, Adelaide City Council, Mildura Regional Council and City of Boroondara.  The company is headquartered in Auckland, New Zealand.  www.promapp.com