Telemark Ranks Equant "Market Leader" In IP And Managed Data Network Services
Announcement posted by Equant 05 Jun 2003
Equant is also ranked Best in Class for third straight time in latest Telemark IP customer satisfaction survey
Equant (NYSE: ENT) (Euronext Paris: EQU), a recognized industry leader in global data and IP services for multinational businesses, is ranked as the Market Leader in a new Telemark Services Ltd report consolidating all of its 2002 customer satisfaction surveys on IP and Managed Data Network Services.
According to the report, Equant led all other carriers in 2002 in the three attribute areas considered most indispensable to customers and in the Best Value for Money category, among others. In addition, Equant achieved for the third straight time the highest overall ratings in Telemarks May 2, 2003 IP user satisfaction, survey. The ranking includes top scores for the Network Operation, Customer Service and Meeting Requirements attribute groups.
Commenting on the two reports, Telemark Director Janet Watkin said: Equants performance has been the most successful so far of all the major operators providing advanced IP services in 2003. By the same token, Equants consistently good customer satisfaction ratings for both Managed Data Network and IP Services gave it the edge in the market during 2002.
Telemark is a U.K.-based specialist market intelligence firm for the telecommunications industry that conducts benchmarking surveys of leading global network service providers and national postal, telegraph and telephone (PTT) companies in 32 customer-critical areas of performance.
Jack Norris, president of Equant Customer Service and Networks, said: Our announcement today that Kuehne & Nagle has opted for Equant IP VPN underscores the strong demand we are seeing from major multinationals to move to advanced IP networks. We have focused on meeting these increasingly complex requirements and are pleased that Telemarks independent research confirms our market-leading position. This research shows that our customers value our top priority of delivering reliable, cost-effective and secure global IP and Managed Data Network Services.
Outstanding customer satisfaction and customer service have been important factors in other Equant awards over the past nine months. These include the Best Global Carrier Award 2002 by Emap Communications Group and ECTA, the voice of the European telecom market, and Top Enterprise Service Provider in Europe 2003 ranking by the Yankee Group.
About Equant
Equant (NYSE: ENT) (Euronext Paris: EQU) is a recognized industry leader in global data and IP network and integration services for multinational businesses. The Equant network has unmatched seamless reach, connecting key business centers in 220 countries and territories, with local support in more than 165 countries. Building on more than 50 years of experience in data communications, Equant serves thousands of the worlds top companies with the industrys most extensive portfolio of managed network services, including the market-leading IP VPN used by 800 global businesses as of May 13, 2003. Equant, a member of the France Telecom Group, was named Best Global Carrier 2002 at the World Communication Awards and consistently leads industry surveys in corporate user satisfaction.
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This release may contain projections or other forward-looking statements related to Equant that involve risks and uncertainties. Readers are cautioned that these statements are only predictions and may differ materially from actual future results or events. Readers are referred to the documents filed by Equant with the SEC, specifically the most recent filing on SEC Form 20-F, which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including, among other things, risks relating to Equants history of operating losses, the unpredictability of growth in Equants markets, Equants rapid growth, changing technology, uncertain and changing regulatory restrictions, Equants international operations, dependence on suppliers, network security issues, competition, and volatility of Equants stock price and risks relating to the combination with Global One. All forward-looking statements are based on information available to Equant on the date hereof, and Equant assumes no obligation to update such statements.
According to the report, Equant led all other carriers in 2002 in the three attribute areas considered most indispensable to customers and in the Best Value for Money category, among others. In addition, Equant achieved for the third straight time the highest overall ratings in Telemarks May 2, 2003 IP user satisfaction, survey. The ranking includes top scores for the Network Operation, Customer Service and Meeting Requirements attribute groups.
Commenting on the two reports, Telemark Director Janet Watkin said: Equants performance has been the most successful so far of all the major operators providing advanced IP services in 2003. By the same token, Equants consistently good customer satisfaction ratings for both Managed Data Network and IP Services gave it the edge in the market during 2002.
Telemark is a U.K.-based specialist market intelligence firm for the telecommunications industry that conducts benchmarking surveys of leading global network service providers and national postal, telegraph and telephone (PTT) companies in 32 customer-critical areas of performance.
Jack Norris, president of Equant Customer Service and Networks, said: Our announcement today that Kuehne & Nagle has opted for Equant IP VPN underscores the strong demand we are seeing from major multinationals to move to advanced IP networks. We have focused on meeting these increasingly complex requirements and are pleased that Telemarks independent research confirms our market-leading position. This research shows that our customers value our top priority of delivering reliable, cost-effective and secure global IP and Managed Data Network Services.
Outstanding customer satisfaction and customer service have been important factors in other Equant awards over the past nine months. These include the Best Global Carrier Award 2002 by Emap Communications Group and ECTA, the voice of the European telecom market, and Top Enterprise Service Provider in Europe 2003 ranking by the Yankee Group.
About Equant
Equant (NYSE: ENT) (Euronext Paris: EQU) is a recognized industry leader in global data and IP network and integration services for multinational businesses. The Equant network has unmatched seamless reach, connecting key business centers in 220 countries and territories, with local support in more than 165 countries. Building on more than 50 years of experience in data communications, Equant serves thousands of the worlds top companies with the industrys most extensive portfolio of managed network services, including the market-leading IP VPN used by 800 global businesses as of May 13, 2003. Equant, a member of the France Telecom Group, was named Best Global Carrier 2002 at the World Communication Awards and consistently leads industry surveys in corporate user satisfaction.
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This release may contain projections or other forward-looking statements related to Equant that involve risks and uncertainties. Readers are cautioned that these statements are only predictions and may differ materially from actual future results or events. Readers are referred to the documents filed by Equant with the SEC, specifically the most recent filing on SEC Form 20-F, which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including, among other things, risks relating to Equants history of operating losses, the unpredictability of growth in Equants markets, Equants rapid growth, changing technology, uncertain and changing regulatory restrictions, Equants international operations, dependence on suppliers, network security issues, competition, and volatility of Equants stock price and risks relating to the combination with Global One. All forward-looking statements are based on information available to Equant on the date hereof, and Equant assumes no obligation to update such statements.