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Big three create new force in speech landscape globally



VeCommerce, SpeechWorks and Genesys sign groundbreaking speech recognition development and marketing strategic alliance

VeCommerce Limited (ASX:VCM), a global leader in the provision of natural language speech recognition (NLSR) speech authentication and voice enabled e-commerce solutions, has announced it has entered into an alliance with SpeechWorks International, Inc. (Nasdaq: SPWX), a global leader in speech technologies and services, and Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA).
This alliance leverages the combined assets of proven experience, technological innovation and industry leadership to deliver comprehensive speech solutions to a wide variety of markets globally.
VeCommerces core focus is to provide tailored business solutions, using the latest in communications and speech technologies, that allow callers to complete complicated but routine transactions or inquiries without the need to struggle with frustrating push button menus or having to wait for an available operator to answer their call.
Genesys provides open software applications designed specifically to optimise customer contact in the contact centre and across the enterprise. It enables personalised cost-effective multimedia (phone, e-mail and web) customer service that generates long-term, profitable customer relationships.
SpeechWorks is recognised as a leading provider of speech technologies and services, delivering open, standards-based products in speech recognition, text-to-speech (TTS) and speaker verification.
This initiative brings together the leading players in technology, platform architecture and solutions delivery, said Paul Magee, VeCommerce Managing Director. It strengthens our position as we continue to focus on customer outcomes with best of breed technology enablers while extending our reach globally.
The companies said the joint alliance would deliver better outcomes for organisations seeking to introduce customer friendly self-service solutions that reduce costs and increase customer satisfaction.
VeCommerce and Genesys have enjoyed a close working relationship over the last three years, centred on live customer assistance through call centre technology. The new framework focuses on utilising their award winning Genesys Voice Portal, a voice application platform for delivering enhanced voice extensible markup language (VoiceXML) speech applications, such as voice self-service. Genesys Voice Portal removes the constraints of costly legacy IVR systems and offers standards-based development, flexible deployment options, simplified integration and improved time to market for speech-directed applications.
We look forward to working with VeCommerce in addressing and succeeding in the voice self-service solutions market, said James Brooks, Genesys Australasias managing director. In a recent survey we undertook in Australia, 43 percent of respondents said they are presently evaluating this technology. We will be working closely with VeCommerce to accelerate the adoption of standards-based speech solutions that integrate seamlessly with an organisations enterprise-wide self-service strategy."
Under the terms of the agreement, SpeechWorks will provide the advanced speech technologies and will support VeCommerce with well-honed user design experience gained from hundreds of deployments worldwide. SpeechWorks customers in Australia include Credit Union Australia, Centrelink and TD Waterhouse.
The agreement allows VeCommerce to resell SpeechWorks OpenSpeech Product Line, including the entire suite of standards-based speech software incorporating the OpenSpeech Recogniser (OSR), Speechify text-to-speech engine, SpeechSecure speaker verification and SpeakFreely natural dialogue technology. Around the world, SpeechWorks assists such organisations as America Online, Citibank Europe, CIBC Bank, IRS, Microsoft, and United Airlines.
An active supporter of industry standards, SpeechWorks was the first speech solutions company to introduce an entire suite of standards-based, speech recognition products, designed from the ground-up for superior VoiceXML performance.
Businesses now considering an investment in speech technologies will benefit from the combined experience of these new partners in bringing speech solutions to market to ensure customer satisfaction and optimum return. With VeCommerces excellent track record in delivering speech solutions, and the strength of SpeechWorks technology in both the Genesys and VeCommerce architectures, this partnership creates an exciting new alternative for customers, said Peter Chidiac, Country Manager, SpeechWorks International.
VeCommerce is widely acknowledged for the development and deployment of a number of world firsts in the speech solutions industry. Most widely known from the successes the company enjoys with the TABs in Australia and the wagering and gaming industry in the UK, Canada and the USA, other customers include Pizza Hut, New Zealand Ministry of Social Development, five taxi companies within the ANZ region, ASX Perpetual and Suncorp Metway in Australia.
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About VeCommerce the future is hear
VeCommerce Limited (ASX:VCM), is a global leader in the provision of natural language speech recognition (NLSR), speaker verification and voice enabled e-commerce solutions. VeCommerces core focus is to provide tailored business solutions, using the latest in communications and speech technologies, that allow callers to complete complicated but routine transactions or inquiries without the need to struggle with frustrating push button menus or having to wait for an available operator to answer their call.
VeCommerce can voice enable an organisations business systems and processes providing secure, easy to use and consistently available self-service facilities allowing customers to simply speak in a natural conversational tone over any telephone, significantly reducing the cost of each transaction.
VeCommerce clients around the world include: Suncorp Metway, Ladbrokes, ASX Perpetual, Pizza Hut, Motor Accidents Authority, Magna Entertainment, Auckland Co-op Taxis, the Ministry of Social Development (NZ) and 5 out of 6 TABs Australia wide. Visit www.vecommerce.com for further information.
About SpeechWorks
Organisations around the world trust SpeechWorks to manage their customer conversations. As a leading provider of speech technologies and services, SpeechWorks helps companies create and implement unique Speech Strategies that ensure maximum financial return and the highest levels of caller satisfaction.
The Company provides speech recognition, text-to-speech (TTS) and speaker verification for network and embedded environments, including new multimodal devices with both an audio interface and visual display.
SpeechWorks customers include carriers, corporations and government organisations, such as America Online, Citibank Europe, CIBC Bank, Deutsche Telekom, McKesson, Microsoft and United Airlines. For more information, please call (02) 9006 1747 or visit www.speechworks.com.
About Genesys
Genesys Telecommunications Laboratories, Inc., a wholly-owned subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), is the leading provider of customer contact centre solutions for Collaborative CRM, a critical component of a complete CRM business strategy.
Genesys' integrated suite of open, infrastructure-independent solutions manages customer interactions across all media types, networks, and applications. Genesys enables personalized, cost-effective customer service and delivers a foundation for enterprise-wide business processes that generate long-term, profitable customer relationships. Headquartered in San Francisco, Genesys has offices worldwide and maintains a global network of strategic partners, including Accenture, Alcatel, IBM and IBM Global Services, PeopleSoft, SAP, and Siebel Systems. For further information, please visit: www.genesyslabs.com.