Promapp Mines Process Success at Roy Hill

Sydney, 21 November 2016 – Promapp, a leading provider of cloud-based business process management software, has announced that it has a won a contract with Roy Hill, an independent, iron ore mining operation in the Pilbara region of Western Australia and one of the world’s major resource based operations.
 
Promapp will support Roy Hill’s drive for continuous process improvement through its software which makes it easy to create, navigate, share and manage business processes.
 
Roy Hill has rapidly grown to more than 1,600 employees across Western Australia to support its operations and is quickly maturing as an organisation having loaded its first shipment of ore for export in December last year.
 
“At Roy Hill, we work collaboratively together to build a team environment which supports innovation, develops fit-for-purpose and sustainable solutions and delivers results,” says Jay Reso, Manager Business Systems, Roy Hill.
 
“We encourage a knowledge-based organisation centered around innovative thinking, where people are engaged in the business, committed to achieve and are active contributors to Roy Hill’s success.”

Increasingly, however, Roy Hill’s 20 different departments had operated a diverse range of systems to manage processes.  These included Visio as well as Atlassian Confluence as the organisation’s Content Management System which incorporated a built-in process manager plugin called Gliffy.

 
“We knew we could manage everyday processes more effectively and as we are capacity constrained as an organisation, we are always looking to streamline business operations to become more efficient.  
 
“We are committed to building an improvement culture that is high-performing, resilient, low-cost, and based on robust decision making,” says Reso.

As a result, Roy Hill sought a simple but feature rich business process management tool that was easy to use without extensive technical knowledge so that all business users can engage with processes. The organisation also wanted to standardise its approach to capturing processes and procedures, and improve accessibility and the consistent execution of processes.
 
Following a comprehensive market review, Roy Hill decided to deploy Promapp’s cloud-based business process management software which would enable the organisation to capture all processes in one central system as well as empower users to amend, update and share a process in real time across the company.  At the same time, it would facilitate sharing of knowledge across its geographically remote operations, ensuring that every employee whether located in the mine or within the company’s remote operations centre in Perth had instant access to accurate process content.
 
“We chose Promapp for several reasons,” explains Reso, “including its ease of use, the centralised knowledge repository and its cloud-based deployment. At the same time, Promapp was a great fit as part of our strategy to utilise technology and capability to future proof our business with a focus on integrating business systems, processes and technology to achieve maximum efficiency.”
 
Roy Hill operates world-class integrated mining, rail and port operations and an initial mine life of 17 years.  Its operations consist of a conventional open pit, bulk mining operation from multiple production benches, 55Mtpa wet processing plant, 344 kilometre single line, heavy haul railway and a purpose built, dedicated two berth iron ore port facility at Port Hedland, capable of receiving, stockpiling, screening and exporting 55Mtpa (wet) of direct shipped iron ore as lump and fines
 
Its Perth-based integrated Corporate Headquarters and Remote Operations Centre (ROC) provide end-to-end integration of its operations, marketing and corporate services functions.  The central component of the ROC is the control room, which houses the Demand Chain team who are responsible for the operational planning, scheduling and execution of production activities across all areas of operations.

Being cloud-based, Promapp enables teams to suggest improvements and update processes in real-time. This means all staff will always see the latest information. For example, if a remote operator updates a process with a recommended improvement in the Pilbara region, the ROC team in Perth will immediately be able to view and act on the process, supporting the company’s operational quality assurance and drive for innovation.
 
Promapp will be progressively deployed at Roy Hill over the next 12 months and will initially support a supply system optimisation project across eight different business functions.  The project will ensure that productivity and availability are optimised in line with demand, in areas such as equipment reliability.  
 
“Promapp will support building a positive business improvement culture at Roy Hill. By breaking down departmental silos through consistent process mapping, we’ll be able to identify improvement opportunities and maximise margins on a sustained basis.

“Ultimately, the key benefits will be in providing a single source of the truth that is in line with our process and governance strategy for streamlining business operations and driving effective operations,” says Reso.
 
About Promapp
Established in 2002, Promapp Solutions works with hundreds of organisations worldwide to foster a thriving business improvement and process management culture.
 
Promapp’s cloud-based business process management (BPM) software makes it easy to create, navigate, share, and change business processes, enabling continuous improvement, quality assurance, risk management and business continuity. Providing an intuitive online process repository, an integrated process mapping tool, and a process improvement toolset, Promapp’s proprietary software supports the development of smarter and safer ways to work, while encouraging the sharing of information by operational teams rather than limiting it to process analysts and technical specialists.
 
Promapp’s wide range of public and private sector customers includes: Coca-Cola Amatil, WesTrac, Air New Zealand, Lumo Energy, Toyota, Ricoh Australia, McDonald's, Audi Australia, Fuji Xerox, Department of Justice, Victoria, Adelaide City Council, Mildura Regional Council and City of Karratha.  The company is headquartered in Auckland, New Zealand.  www.promapp.com