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Australian Software Company Boosts Efficiency in Field Services Organisations

Announcement posted by CRM Online Australia Pty Ltd 01 Feb 2017

Job Management for Fire Services, Electrical, HVAC and Maintenance Industries

February 1, 2017 - Today, CRM Online Australia Pty Ltd, a full-service Customer Relationship Management consultancy, announced the release of the Fieldmagic software platform for field services organisations. Fieldmagic has been developed with the Fire Services, Electrical, HVAC and Maintenance Industries in mind, combining Customer Relationship Management, streamlined Job Management and scheduling tools, with an Offline Mobile App solution for service technicians.  

Driving operational efficiency: Long-term benefits for industry

The field services industry is one in which service, compliance and safety sit first and foremost at the head of the table. The industry historically has faced significant overheads to meet their safety and compliance obligations, mostly due to paper-based processes.

Fieldmagic aims to significantly improve a range of operational efficiencies by eliminating paper-based job processes and reducing overheads. The platform includes quoting, job scheduling, time and materials tracking and billing, and more importantly, compliance and safety checklists built specifically for field services. As a result, long-term benefits are expected to see improved scalability and significant cost savings within the industry.

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Having implemented solutions for a number of field services industries, it was clear that there was a tangible gap in the market when it came to a complete solution that provided the flexibility needed with the optimised field workflows that these industries need to run efficiently. CRM Online CEO Glenn Richmond commented on where Fieldmagic sits in the market, and the unique value presented to industry.  

“Fieldmagic is unique in that it combines a highly optimised workflow for field services with a simple yet powerful mobile technician app, all with the flexibility of a leading CRM platform. As it stands today, customers have had to choose between the flexibility of a CRM for field service while having to spend big dollars on configuration, or potentially limiting their flexibility by choosing an industry specific solution. Fieldmagic is the most complete end to end platform that combines both flexibility and industry specific workflows. We’re thrilled to be playing a part in improving operations, and working to see our customers succeed. ”

To learn more about Fieldmagic or get in touch, please visit https://www.fieldmagic.co.

About CRM Online

CRM Online is a full-service Customer Relationship Management consultancy providing expertise in CRM, Document Automation and eSigning, Enterprise Integration, Mobile App Design, and Marketing Automation. CRM Online implements two of the leading CRM platforms in the market today, Salesforce and SugarCRM.