Cover-More Travel Insurance recognised for trusted customer service

Sydney, 22 February 2017: Cover-More Travel Insurance has won a 2017 Feefo Trusted Service Award in recognition of the high ratings that genuine, authenticated customers have given to the specialist insurance and medical assistance provider.

The annual Feefo Awards are an independently-awarded seal of excellence that recognise businesses for delivering exceptional experiences to customers.

On the award win, Cover-More Travel Insurance’s Glenn Broadhurst said: “We’re absolutely thrilled to win a Trusted Service Award from Feefo. Cover-More is committed to doing everything we can to help travellers get the most out of their trip and to help them to keep travelling.”

“We also share this achievement with our retail partners and the passionate travel consultants who provide our travel insurance to their customers. They deserve recognition, as they are the first touch point in our customer service journey.”

“Without the commitment of our agency partners many Australians wouldn’t understand the critical importance of travel insurance, and particularly, the value offered by Cover-More.”

To earn a Feefo Award, businesses must receive more than 50 genuine customer reviews between January 1 and December 31 2016, and achieve a Feefo service rating of between 4.0 and 4.4 out of five. Cover-More has a Feefo rating of 4.3 from 730 reviews.

Feefo’s Trusted Service is awarded to businesses that use Feefo to collect genuine customer ratings and reviews. A badge of honour, this accreditation is unique as all the awards are based on reviews by verified customers on the Feefo platform. 

“We would like to offer our congratulations to all the winners of this year’s Feefo Trusted Service award. We’re proud that so many businesses are putting customer service first,” Andrew Mabbutt, CEO at Feefo said.

“We have been working closely with all our customers to build trust and transparency online, and ultimately help shoppers buy with confidence and make better decisions.”

Feefo is a ratings and reviews, and customer analytics platform, collecting genuine, purchase-verified reviews on behalf of more than 3,000 businesses. Feefo ensures all feedback is authentic by matching it to a legitimate transaction to combat the increasing issue of fake reviews.