Brisbane Water goes live with DSTis HiAffinity customer billing and management solution
Announcement posted by DST International 12 Apr 2005
Brisbane Water, a commercialised unit of Brisbane City Council, today announced the implementation of HiAffinity, a tailored customer billing and management solution from DST International
Brisbane Waters 400,000 residential and commercial customers are benefiting from a more intuitive customer service solution which streamlines processing times for complex client requests.
This migration to HiAffinity has been extremely smooth and we expect that Brisbane Water will achieve significant quality and productivity improvements," said Mr Ian Mathieson, Chief Executive Officer, DST International.
"With higher integration of automated business processes in Brisbane Waters day-to-day customer dealings, the organisation can also expect meaningful cost savings.
"In previous experience with similar Australian entities, these new solutions from DSTi have produced cost savings of up to 35%.
"Brisbane Water will derive significant immediate staff productivity benefits from HiAffinity's customised Call Centre contact screens, while an established long-term software development program will enable Brisbane Water to better tailor its billing solutions," Mr Mathieson said.
Using HiAffinitys Business Rules Engine will allow Brisbane Water to dynamically alter the system functions to accommodate new business requirements.
In a 48-hour period, Brisbane Water integrated the HiAffinity core module, Customer and Billing system, as well as its Business Rules Engine (BRE) with the organisation's substantial customer database. DSTis BRE ensures that Brisbane Water staff and customers have access to a highly functional system with minimal need for additional software development.
Moving forward, Brisbane Water will consider evaluating other HiAffinity web-based modules to optimise the self-service functionality of the organisation's account management and billing software.
HiAffinity is a DSTi Billing solution and is marketed and distributed locally through DST International. Brisbane Water selection of HiAffinity follows the successful implementation of the customer information system with Victorias South East Water Limited.
About Brisbane Water
Brisbane Water is a commercialised business unit of Brisbane City Council, providing water and wastewater services to over one million Brisbane residents and 34,000 commercial and industrial customers including community facilities schools and hospitals.
Employing around 900 staff, Brisbane Water manages over $5 billion worth of natural and built assets and supplies bulk water to six surrounding local authorities in addition to specialist consultancy and contract services to the water utilities industry, Australian and international business partners.
About DSTi Billing
For over 25 years, DSTi Billing has led the market in providing innovative customer management and open billing solutions to the utility industries. DSTi Billings' business solutions transform typical billing and customer care tasks into valuable and efficient communications, resulting in loyal customers, increased revenues and decreased expenses. DSTi Billing is a wholly owned subsidiary of DST International Limited.
About DST International (DSTi)
With 18 offices and over 1300 professionals to support its growing client base, DST International provides a unique and comprehensive range of investment management and work management software solutions and related services to 600 clients in 55 countries.
http://www.dstinternational.com
About DST Systems, Inc.
Our parent company, DST Systems, provides sophisticated information processing and computer software services and products that help clients improve productivity, increase efficiencies, and provide higher levels of customer service. DST is organised domestically and internationally into three operating segments: Financial Services, Customer Management, and Output Solutions. DST operates one of the most advanced data centres in the world, which provides information-processing services to support the products within each operating segment. These products are further enhanced through the integration of DSTs advanced technology and e-commerce solutions.
This migration to HiAffinity has been extremely smooth and we expect that Brisbane Water will achieve significant quality and productivity improvements," said Mr Ian Mathieson, Chief Executive Officer, DST International.
"With higher integration of automated business processes in Brisbane Waters day-to-day customer dealings, the organisation can also expect meaningful cost savings.
"In previous experience with similar Australian entities, these new solutions from DSTi have produced cost savings of up to 35%.
"Brisbane Water will derive significant immediate staff productivity benefits from HiAffinity's customised Call Centre contact screens, while an established long-term software development program will enable Brisbane Water to better tailor its billing solutions," Mr Mathieson said.
Using HiAffinitys Business Rules Engine will allow Brisbane Water to dynamically alter the system functions to accommodate new business requirements.
In a 48-hour period, Brisbane Water integrated the HiAffinity core module, Customer and Billing system, as well as its Business Rules Engine (BRE) with the organisation's substantial customer database. DSTis BRE ensures that Brisbane Water staff and customers have access to a highly functional system with minimal need for additional software development.
Moving forward, Brisbane Water will consider evaluating other HiAffinity web-based modules to optimise the self-service functionality of the organisation's account management and billing software.
HiAffinity is a DSTi Billing solution and is marketed and distributed locally through DST International. Brisbane Water selection of HiAffinity follows the successful implementation of the customer information system with Victorias South East Water Limited.
About Brisbane Water
Brisbane Water is a commercialised business unit of Brisbane City Council, providing water and wastewater services to over one million Brisbane residents and 34,000 commercial and industrial customers including community facilities schools and hospitals.
Employing around 900 staff, Brisbane Water manages over $5 billion worth of natural and built assets and supplies bulk water to six surrounding local authorities in addition to specialist consultancy and contract services to the water utilities industry, Australian and international business partners.
About DSTi Billing
For over 25 years, DSTi Billing has led the market in providing innovative customer management and open billing solutions to the utility industries. DSTi Billings' business solutions transform typical billing and customer care tasks into valuable and efficient communications, resulting in loyal customers, increased revenues and decreased expenses. DSTi Billing is a wholly owned subsidiary of DST International Limited.
About DST International (DSTi)
With 18 offices and over 1300 professionals to support its growing client base, DST International provides a unique and comprehensive range of investment management and work management software solutions and related services to 600 clients in 55 countries.
http://www.dstinternational.com
About DST Systems, Inc.
Our parent company, DST Systems, provides sophisticated information processing and computer software services and products that help clients improve productivity, increase efficiencies, and provide higher levels of customer service. DST is organised domestically and internationally into three operating segments: Financial Services, Customer Management, and Output Solutions. DST operates one of the most advanced data centres in the world, which provides information-processing services to support the products within each operating segment. These products are further enhanced through the integration of DSTs advanced technology and e-commerce solutions.