Geographe Enterprises Maps Quality Outcomes with Promapp
Announcement posted by Promapp 12 Jul 2017
Geographe Enterprises, a major manufacturing, engineering and supply organisation of parts and services for fleets in the mining, resource and earthmoving sectors, has selected Promapp business process management software to support the organisation’s focus on quality and business improvement from the factory floor to the end user purchase.
Geographe manufactures from a catalogue of over 15,000 parts delivered to over 400 clients annually. It provides OEM replacement and enhanced parts for global household names, including Caterpillar, Komatsu, Atlas Copco, Sandvik - Tamrock, Liebherr and Hitachi with the aim of providing a 'one-stop shop' approach and keeping switching costs to a minimum.
The deployment of quality processes within its manufacturing plants in Australia, Africa and South East Asia has resulted in longer life spans of its enhanced products which provide less downtime, significant cost savings and increased productivity.
Following a review of its strategy and in conjunction with a wider aim of digitalising the business, Geographe wanted to extend the use of quality and business improvement from the manufacturing plants to create a culture of continuous improvement across both its warehousing and distribution facilities located in Perth, Bunbury, Townsville, Mackay and the Hunter Valley as well as across its entire sales and management operations. The organisation required a standardised approach to capturing processes, improving process accessibility and enabling process ownership.
At the same time, Geographe needed to replace processes stored in static procedural documents either on shared drives or on the company’s intranet which were open to misinterpretation and difficult to update. The aim was to create a process knowledge base that would be easy for business teams to use and avoid potential process failures.
As Holly Hyder, Corporate Development at Geographe, explains, “Our focus as an organisation is on excellence, delivering innovation, value and quality. We have a quality system focused on the production side of our business but it wasn’t suitable to scale in its current state across our diverse operations. What we wanted was a business process management solution which would create more visibility to staff and give them control to identify and act upon process improvements.
“We looked at various project and training solutions but they were unable to provide the feature functionality which would enable staff to review and then improve upon a process. When we took a look at Promapp, we were impressed with its feedback functionality and its rich set of intuitive features. Being cloud-based, Promapp would also enable both teams and individuals to review and act upon processes wherever they may be located.”
Geographe will deploy Promapp in a phased rollout later this year. Once fully implemented, Promapp’s modular functionality, including its business improvement, risk and compliance, and quality assurance feature support, will provide Geographe with a more centralised approach and an enhanced facility for reporting on the status of processes, improvement actions and risks.
“Our process champions will be able to link controlled documentation directly to actual activities in processes and monitor the updating of policy, form and guide-type documentation automatically. This will assist with improving effective quality management which remains central to our operations,” says Hyder.
Initially, Geographe will roll out Promapp to its sales staff with the objective of creating a best-in-class set of standardised operating procedures for sales, that can be updated by teams using the in-built functionality for suggesting feedback.
Geographe is also looking to use Promapp to reduce the time it takes to onboard new staff to days instead of weeks or months, thereby boosting company productivity.
“Our new staff will benefit from the creation of a central repository for all processes with an automatic update regime to ensure processes are always current.
“Ultimately, though, all users right across the business will now have one version of the truth with Promapp providing immediate access to up-to-date processes, and a platform for us to drive business improvement,” says Hyder.
About Promapp
Established in 2002, Promapp works with hundreds of organisations worldwide to foster a thriving business improvement and process management culture.
Promapp’s cloud-based business process management (BPM) software makes it easy to create, navigate, share and change business processes, enabling continuous improvement, risk management, quality assurance and business continuity. Providing an intuitive online process repository, an integrated process mapping tool, and a process improvement toolset, Promapp’s proprietary software supports the development of smarter and safer ways to work, while encouraging sharing of information by operational teams rather than limiting it to process analysts and technical specialists.
Promapp’s wide range of public and private sector customers includes: Coca-Cola Amatil, Air New Zealand, WesTrac, Lumo Energy, Toyota, Ricoh, McDonald's, Audi Australia, Fuji Xerox, Department of Justice, Victoria, Adelaide City Council, Central Coast Council and City of Booroondarra. The company is headquartered in Auckland, New Zealand. www.promapp.com
Geographe manufactures from a catalogue of over 15,000 parts delivered to over 400 clients annually. It provides OEM replacement and enhanced parts for global household names, including Caterpillar, Komatsu, Atlas Copco, Sandvik - Tamrock, Liebherr and Hitachi with the aim of providing a 'one-stop shop' approach and keeping switching costs to a minimum.
The deployment of quality processes within its manufacturing plants in Australia, Africa and South East Asia has resulted in longer life spans of its enhanced products which provide less downtime, significant cost savings and increased productivity.
Following a review of its strategy and in conjunction with a wider aim of digitalising the business, Geographe wanted to extend the use of quality and business improvement from the manufacturing plants to create a culture of continuous improvement across both its warehousing and distribution facilities located in Perth, Bunbury, Townsville, Mackay and the Hunter Valley as well as across its entire sales and management operations. The organisation required a standardised approach to capturing processes, improving process accessibility and enabling process ownership.
At the same time, Geographe needed to replace processes stored in static procedural documents either on shared drives or on the company’s intranet which were open to misinterpretation and difficult to update. The aim was to create a process knowledge base that would be easy for business teams to use and avoid potential process failures.
As Holly Hyder, Corporate Development at Geographe, explains, “Our focus as an organisation is on excellence, delivering innovation, value and quality. We have a quality system focused on the production side of our business but it wasn’t suitable to scale in its current state across our diverse operations. What we wanted was a business process management solution which would create more visibility to staff and give them control to identify and act upon process improvements.
“We looked at various project and training solutions but they were unable to provide the feature functionality which would enable staff to review and then improve upon a process. When we took a look at Promapp, we were impressed with its feedback functionality and its rich set of intuitive features. Being cloud-based, Promapp would also enable both teams and individuals to review and act upon processes wherever they may be located.”
Geographe will deploy Promapp in a phased rollout later this year. Once fully implemented, Promapp’s modular functionality, including its business improvement, risk and compliance, and quality assurance feature support, will provide Geographe with a more centralised approach and an enhanced facility for reporting on the status of processes, improvement actions and risks.
“Our process champions will be able to link controlled documentation directly to actual activities in processes and monitor the updating of policy, form and guide-type documentation automatically. This will assist with improving effective quality management which remains central to our operations,” says Hyder.
Initially, Geographe will roll out Promapp to its sales staff with the objective of creating a best-in-class set of standardised operating procedures for sales, that can be updated by teams using the in-built functionality for suggesting feedback.
Geographe is also looking to use Promapp to reduce the time it takes to onboard new staff to days instead of weeks or months, thereby boosting company productivity.
“Our new staff will benefit from the creation of a central repository for all processes with an automatic update regime to ensure processes are always current.
“Ultimately, though, all users right across the business will now have one version of the truth with Promapp providing immediate access to up-to-date processes, and a platform for us to drive business improvement,” says Hyder.
About Promapp
Established in 2002, Promapp works with hundreds of organisations worldwide to foster a thriving business improvement and process management culture.
Promapp’s cloud-based business process management (BPM) software makes it easy to create, navigate, share and change business processes, enabling continuous improvement, risk management, quality assurance and business continuity. Providing an intuitive online process repository, an integrated process mapping tool, and a process improvement toolset, Promapp’s proprietary software supports the development of smarter and safer ways to work, while encouraging sharing of information by operational teams rather than limiting it to process analysts and technical specialists.
Promapp’s wide range of public and private sector customers includes: Coca-Cola Amatil, Air New Zealand, WesTrac, Lumo Energy, Toyota, Ricoh, McDonald's, Audi Australia, Fuji Xerox, Department of Justice, Victoria, Adelaide City Council, Central Coast Council and City of Booroondarra. The company is headquartered in Auckland, New Zealand. www.promapp.com