Importer of Pumps Reveals Why Customer Service is So Important
Announcement posted by Pump Solutions Australasia 30 Jan 2018
According to pump importer, the best pumps in the world are worthless without great customer service.
PERTH, WA, 24 November 2017 - Pump Solutions Australasia was established in 1990. They import pumps into Australia from manufacturers considered among the finest in the world. Recently, on their company blog, owner Mike Hurlbatt revealed why his company is so focused on providing what they consider to be the best customer service in the industry. According to Mr Hurlbatt:
“When we were established in 1990, we created and built pumping systems for a number of large operations, not only in Australia but worldwide. Our founder was a migrant German engineer who was a genius and an innovator who created pumping systems for a host of different applications and industries. We have never forgotten that.”
Pump Solutions Australasia would eventually evolve into a prolific importer of pumps from many of the world's most prestigious pump manufacturers. Currently, they import pumps from manufacturers such as Fluid-O-Tech, Gorman Rupp, and Gisan Ran. The are Australian distributors for Grundfos, Lowara, Calpeda, Speck Pumpen, Graco, Becker, Verderflex, Seepex, Tsurumi and other manufacturers which are considered to be giants in the industry.
However, they don't see themselves as mere importers & distributors of pumps. They see themselves as a full-service company which provides solutions as opposed to just selling pumps. They offer a full range of services and maintenance for pumps from any manufacturers, even those they do not do business with.
The Importance of Customer Service
According to Mr Hurlbatt: “We provide what we feel is the best customer service in the industry, from the first phone call to years down the line. It starts with that first phone call when we help you determine which manufacturer’s pumps will be the best for your particular application. Besides our extremely well trained customer service people, we also have access to the customer service personnel from all of our pump manufacturers. This gives us a significant edge when it comes to meeting the needs and demands of our customers.”
Mr Hurlbatt continued: “If that was where our customer service stopped, we still feel we would be giving the best in the business, but it doesn't stop there. We always make ourselves available to customers after the sale to help them do the job right. Then, once their pumps are installed and working, we offer full service and maintenance on an ongoing basis. This ensures that their promise will run smoothly and fit efficiently for as long as they have them. It also greatly increases the life cycle of most pumping equipment.”
Why Ongoing Customer Service is Necessary
According to Mr Hurlbatt, most of the people who order pumping systems for their business are not experts in pumps or pumping systems, but they are put in charge of systems costing hundreds, thousands or even millions of dollars depending on the industry. Mr Hurlbatt concluded:
“It isn't fair to ask a CEO, a project manager or a maintenance director with a full plate demanding most of their weekly time to suddenly become an expert in pumps and pumping systems. And that is where we come in. We provide the expertise and the equipment which ensures efficiency and longevity with minimal downtime. That way, management and executives can do what they do best without having to worry about their pumping systems.”
Pump Solutions Australasia import pumps into Australia from around the world. They only do business with manufacturers who have reputations as being among the best in the business, such as Lowara, Grundfos, Becker, Tsurumi and many more of the world’s best pump manufacturers. To learn more, call 1300 793 418 or visit their website: http://www.pumpsolutions.com.au/.
“When we were established in 1990, we created and built pumping systems for a number of large operations, not only in Australia but worldwide. Our founder was a migrant German engineer who was a genius and an innovator who created pumping systems for a host of different applications and industries. We have never forgotten that.”
Pump Solutions Australasia would eventually evolve into a prolific importer of pumps from many of the world's most prestigious pump manufacturers. Currently, they import pumps from manufacturers such as Fluid-O-Tech, Gorman Rupp, and Gisan Ran. The are Australian distributors for Grundfos, Lowara, Calpeda, Speck Pumpen, Graco, Becker, Verderflex, Seepex, Tsurumi and other manufacturers which are considered to be giants in the industry.
However, they don't see themselves as mere importers & distributors of pumps. They see themselves as a full-service company which provides solutions as opposed to just selling pumps. They offer a full range of services and maintenance for pumps from any manufacturers, even those they do not do business with.
The Importance of Customer Service
According to Mr Hurlbatt: “We provide what we feel is the best customer service in the industry, from the first phone call to years down the line. It starts with that first phone call when we help you determine which manufacturer’s pumps will be the best for your particular application. Besides our extremely well trained customer service people, we also have access to the customer service personnel from all of our pump manufacturers. This gives us a significant edge when it comes to meeting the needs and demands of our customers.”
Mr Hurlbatt continued: “If that was where our customer service stopped, we still feel we would be giving the best in the business, but it doesn't stop there. We always make ourselves available to customers after the sale to help them do the job right. Then, once their pumps are installed and working, we offer full service and maintenance on an ongoing basis. This ensures that their promise will run smoothly and fit efficiently for as long as they have them. It also greatly increases the life cycle of most pumping equipment.”
Why Ongoing Customer Service is Necessary
According to Mr Hurlbatt, most of the people who order pumping systems for their business are not experts in pumps or pumping systems, but they are put in charge of systems costing hundreds, thousands or even millions of dollars depending on the industry. Mr Hurlbatt concluded:
“It isn't fair to ask a CEO, a project manager or a maintenance director with a full plate demanding most of their weekly time to suddenly become an expert in pumps and pumping systems. And that is where we come in. We provide the expertise and the equipment which ensures efficiency and longevity with minimal downtime. That way, management and executives can do what they do best without having to worry about their pumping systems.”
Pump Solutions Australasia import pumps into Australia from around the world. They only do business with manufacturers who have reputations as being among the best in the business, such as Lowara, Grundfos, Becker, Tsurumi and many more of the world’s best pump manufacturers. To learn more, call 1300 793 418 or visit their website: http://www.pumpsolutions.com.au/.