Compass (formerly Compass Claims) Welcomes New COO – Lisa Miguel
Announcement posted by Compass Corp - Formerly Compass Claims 12 Apr 2018
Compass Corp Accident Management and Vehicle Replacement Specialist, formerly known as Compass Claims, have strengthened its senior management team with the appointment of Lisa Miguel to the role of Chief Operating Officer.
Replacement Specialist Compass Corp, formerly known as Compass Claims, have strengthened its senior management team with the appointment of Lisa Miguel to the role of Chief Operating Officer.
Bringing over 30 years of insurance industry experience to Compass, Lisa Miguel has been appointed to strengthen relationships with insurers in Australia, and drive continuous improvements in customer experience for the market as a whole.
Lisa brings exceptional knowledge and expertise to the business after roles with IAG for 23 years and most recently at Comminsure as an executive manager in General Insurance for the past 8 years.
In this new role Lisa will add operational excellence to the team and deliver on the efficient delivery of services to customers and Compass stakeholders.
James Frape, CEO of Compass (formerly Compass Claims) comments on Lisa's arrival: "We are delighted to welcome Lisa to the team at what is an exciting period of development for not only the company but the credit hire industry as a whole. With only 20% of the population aware of their exact rights after a motor vehicle accident and some insurers still reluctant to accept change or make customers aware of those rights, we feel that an opportunity presents itself to help strengthen our relationship with those who are. Lisa's appointment will not only improve our processes internally but highlight our desire to drive down costs where we can. Our market leading technology platforms and ethical approach to the industry is seeing us become the provider of choice for many."
Lisa Miguel, COO of Compass comments: Bringing over 30 years of insurance industry experience to Compass, I believe can only assist in strengthening relationships with insurers and bringing an improved level of focus to the Compass operating models. Whilst driving the Compass customer value proposition, my other focus will be on implementing continuous improvement programs which in turn should make for a better end to end service, richer customer and stakeholder touchpoints and alignment with the Compass core values.
Compass Corp's value proposition has evolved over the years to include a series of new and innovative products designed specifically for insurers, brokers, manufacturers, leasing companies and smash repairers. This has led to the appointment of Compass as a provider of choice over the past six months across a range of sectors as the business continues to expand on its one stop shop approach to mobility solutions. Not only the delivery of credit hire vehicles but third party intervention and first party hire where required.
About Compass: Established in 2001, Compass (formerly Compass Claims) are a leading provider of non-fault replacement vehicles for customers who have been involved in an accident and it isn't their fault. With locations located across Australia and a 24/7 call centre Compass are there for customers when they need them most. With the delivery of the replacement vehicle to the clients preferred location Compass help reduce the inconvenience of a motor vehicle accident.
Bringing over 30 years of insurance industry experience to Compass, Lisa Miguel has been appointed to strengthen relationships with insurers in Australia, and drive continuous improvements in customer experience for the market as a whole.
Lisa brings exceptional knowledge and expertise to the business after roles with IAG for 23 years and most recently at Comminsure as an executive manager in General Insurance for the past 8 years.
In this new role Lisa will add operational excellence to the team and deliver on the efficient delivery of services to customers and Compass stakeholders.
James Frape, CEO of Compass (formerly Compass Claims) comments on Lisa's arrival: "We are delighted to welcome Lisa to the team at what is an exciting period of development for not only the company but the credit hire industry as a whole. With only 20% of the population aware of their exact rights after a motor vehicle accident and some insurers still reluctant to accept change or make customers aware of those rights, we feel that an opportunity presents itself to help strengthen our relationship with those who are. Lisa's appointment will not only improve our processes internally but highlight our desire to drive down costs where we can. Our market leading technology platforms and ethical approach to the industry is seeing us become the provider of choice for many."
Lisa Miguel, COO of Compass comments: Bringing over 30 years of insurance industry experience to Compass, I believe can only assist in strengthening relationships with insurers and bringing an improved level of focus to the Compass operating models. Whilst driving the Compass customer value proposition, my other focus will be on implementing continuous improvement programs which in turn should make for a better end to end service, richer customer and stakeholder touchpoints and alignment with the Compass core values.
Compass Corp's value proposition has evolved over the years to include a series of new and innovative products designed specifically for insurers, brokers, manufacturers, leasing companies and smash repairers. This has led to the appointment of Compass as a provider of choice over the past six months across a range of sectors as the business continues to expand on its one stop shop approach to mobility solutions. Not only the delivery of credit hire vehicles but third party intervention and first party hire where required.
About Compass: Established in 2001, Compass (formerly Compass Claims) are a leading provider of non-fault replacement vehicles for customers who have been involved in an accident and it isn't their fault. With locations located across Australia and a 24/7 call centre Compass are there for customers when they need them most. With the delivery of the replacement vehicle to the clients preferred location Compass help reduce the inconvenience of a motor vehicle accident.