Turning the humble Hotel Guest Compendium into a profit centre

Reaching hundreds of thousands of unique guest stays every year Smart Tablet Pty Limited announces the launch of its digital in-room guest information and services channel, delivered via portable tablet devices located in hotel rooms, resorts and serviced apartments.

 

The Smart Tablet integrated information and marketing solution connects the guest with internal and external stakeholders, and access to an extensive array of services and information, seamlessly, efficiently and dynamically.

 

The guest experience is vastly improved, providing guests with access to services in real time and the convenience of readily accessible information instantly, and at any time of day or night; no more queuing at Reception or for the Concierge. Restaurant reservations and the booking of tours and other services are automated and conducted in a user friendly and efficient manner.

 

Christopher Mobbs – Founder and Director of Smart Tablet: “Smart Tablet was born out of a vision to introduce a cutting edge digital solution to improve the in-room guest experience. When it comes to technology innovation, the guest experience has been left behind. Smart Tablet is a paradigm shift in that dynamic.”

 

With its sophisticated, bespoke content management software, the user experience can be customised according to the needs and aspirations of all stakeholders, both external and internal. Information is always up to date.

 

For the hotel, resort and serviced apartment:

·       Smart Tablet is customised to meet their specific requirements & needs,

·       Certain costs are reduced, if not eliminated,

·       Information can be updated and deployed with one click,

·       The burden on human capital is reduced,

·       Communication is improved, and

·       A new revenue stream is created.

 

For external stakeholders:

·       The Smart Tablet digital environment will drive incremental business opportunity.

 

This resulting visitor and tourism ecosystem will generate additional net revenues for hotels, resorts and serviced apartments, thus turning the Guest Compendium into a profit centre.

 

Importantly the brand equities of the hotel, resort or serviced apartment, and its internal and external partners, are demonstrably enhanced.

 

Having recently completed a successful technology trial with Icon Resort Apartments - http://www.iconresortapartments.com.au/ - terms have been agreed to roll out Smart Tablet across their six Gold Coast properties. Steve Brewster – Head of Sales & Marketing for Icon Resort Apartments: “Icon is always on the look out for technologies that improve the experience for our guests. Having completed a technology trial, we are now very pleased to be rolling out Smart Tablet across all our resorts. We expect that Smart Tablet will deliver a clear value add to our guests and, in turn, Icon Resort Apartments.”

 

Smart Tablet is negotiating with a range of prominent accommodation properties to underpin an extensive deployment throughout the Gold Coast, with plans for a 5,000-room network within the next twelve months; reaching over 400,000 unique visitor guest-stays every year.

 

Gayle Sedgman – Head of Partnerships for Smart Tablet: “Smart Tablet is creating a new and innovative tourism and visitor ecosystem. Providing an interactive digital channel, through which both internal and external partners will be able to engage with guests, directly in the comfort of their hotel room or apartment, is a real game changer.

 

We look forward to working with our partners to deliver a new and exciting experience for guests. For both internal and external stakeholders, the Smart Tablet digital environment opens many new, exciting and remunerative ways to engage with tourists and business visitors alike.”

 

Showcasing at NoVacancy Accommodation Business Expo July 17 and 18, Australia’s largest and most comprehensive trade event for those in the serviced accommodation sector, Smart Tablet will be announcing its plans for a roll out of its Solution in Melbourne, Sydney and Brisbane over the course of 2018/19, providing a platform for both national and local partners to drive more efficient and profitable engagement with guests.