Data Hungry Are Satisfied As Boost Mobile Picks Up Key Customer Service Accolade

SYDNEY Australia, 16 July 2018 – Boost Mobile, the world’s largest youth telco brand, has been recognised for the first time by Canstar Blue with its 2018 Customer Satisfaction Award, topping the customer ratings for prepaid phone plans.
 
Canstar Blue surveyed more than 6,000 Australians currently using mobile phone plans to measure and track customer satisfaction, with Boost Mobile scoring perfect marks in overall satisfaction, customer service, network coverage, ease of recharge, billing, and ‘sign up and activation’.
 
“This is an especially meaningful award given that it is a direct result of feedback from our customers. Being the only provider to achieve top results in overall satisfaction means a huge deal to the entire Boost Mobile team, our hard work is paying off as we continue to satisfy the data hungry and drive value for our customers,” said Jason Haynes, General Manager, Boost Mobile.
 
“Between the strength of being on the full Telstra network, our awesome data inclusions on every recharge and today’s acknowledgement that we are the best in our industry for customer support, we can be confident we are delivering on our promise of more to our customers.”
 
“Boost Mobile has struck a winning balance between good service, network coverage and value for money - all important considerations for mobile users looking for a better deal. At a time when prepaid mobile value is getting better and better, consumers have plenty of choice, and Boost Mobile clearly has an engaged and satisfied fanbase.”  said Simon Downes, Editor of Canstar Blue.
 
This latest accolade comes off the back of the company’s recent prepaid plan refresh, which saw increased data inclusions on every recharge across its $10, $20, $30 and $50 plans. To promote the refreshed plans, Boost Mobile continued its GET MORE brand campaign, which challenges data hungry consumers to “get satisfied” with its latest offerings.
 
Findings - Canstar Blue Customer Ratings – Prepaid phone plans
 

 
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About Boost Mobile
Since humble beginnings in August 2000, Boost Mobile has established itself as a leading mobile youth brand. We're here to give you more... 
 
Dedicated to putting customers first, the team at Boost Mobile is always pushing hard to bring consumers the best network coverage, fastest speeds, best data plans, no lock-in contracts and great service – all on the 4G Telstra Mobile Network – Australia’s best mobile network. We’ve teamed up with this country’s hottest artists, athletes, parties and events to bring you more rewards, content and VIP access just for being with us.
 
Disclaimer: The Telstra Mobile Network offers 4G in all capital CBDs and associated airports, most surrounding suburban areas and in over 600 regional towns. You’ll automatically switch to our fastest available 3G in other coverage areas around Australia. Check coverage at Telstra.com/coverage
 
For more information, please contact:
 
Rebecca Blasina
Senior Account Director
Closer Communications
rebecca@closer.com.au
0420 805 567
 
Rachael Blasina
Account Executive
Closer Communications
rachael@closer.com.au
0428 073 703