Homesafe shortlisted for Customer Service Experience of the Year at the Optus My Business Awards

Homesafe Solutions Pty Ltd is in the running to take out one of Australia’s longest-standing business awards, having been shortlisted as a finalist in the Customer Service Experience of the Year category at the 2018 Optus My Business Awards, the premier event of the year for SMEs.

Founded in 2005, Homesafe offers a debt free equity release solution to over 60s in Sydney and Melbourne, assisting homeowners in maintaining their lifestyle in retirement without going into debt.

Dianne Shepherd, Chief Operating Officer and General Manager at Homesafe Solutions Pty Ltd, said customer service is integral to the company’s solution and corporate culture. “Our greatest achievement is building a team of dedicated professionals and developing a strong company culture around delivering exceptional customer service, which has been able to flourish as Homesafe has grown.

“Helping over 60s to stay in the home they love is something we are extremely passionate about. We pride ourselves on providing old-fashioned, one-on-one service, which is supported by our ‘needs based’ approach.”

The Optus My Business Awards covers 28 categories, acknowledges best practice within industry sectors, as well as individual business leaders, excellence in customer service and achievements in innovation, corporate social responsibility and workplace culture.

Winners from company-related categories will be shortlisted for the highly coveted Business of the Year Award.

Adam Zuchetti, editor of My Business, said it is another big year for Australia’s longest-running SME awards program, with a record number of submissions this 2018.

“Small and medium-sized businesses are undeniably the backbone of our nation’s economy, as well as the heart of our local communities. It is wonderful to be able to recognise them on their achievements in service delivery, product innovation, workplace excellence and commitment to sustainability.”

“Every year, both the number and the quality of submissions we receive for the Optus My Business Awards gets better, making it an ever-more impressive feat for those stand-out businesses who are named finalists. Our judges really have their work cut out for them in trying to select this year’s winners!”

He added: “On behalf of the entire My Business team and our long-time partner Optus, I want to congratulate all of our finalists on this stellar achievement and wish them the very best of luck for the main event.”

The winners will be announced at a black-tie awards dinner on Friday, 9 November at The Star, Sydney.