Advancing Amazon Connect Implementation Success

Nottingham, United Kingdom – 24, October 2018 – VoiceFoundry, a principal provider of enterprise cloud-based contact centre solutions with a unique focus on customer experience and automation in North America, Australia and New Zealand, today announced that it is expanding their consulting services for Amazon Connect to the United Kingdom.

VoiceFoundry continues to gain momentum in the delivery of Amazon Connect deployments, supporting some of the most innovative contact centre implementations leveraging complimentary AWS products like Amazon Lex and Polly.  Founded in 2016 specifically to support the Amazon Connect ecosystem, VoiceFoundry recently achieved the Advanced Consulting Partner status for delivering design and deployment services in support of Amazon Connect. 

With a deep legacy of knowledge around Contact Centres and Customer Experience, VoiceFoundry brings an in-depth understanding of the major technology platforms currently driving Contact Centre operations.  A team of expert professionals, including solutions consultants, application developers, technical architects and AWS certified engineers, with over 100+ years of cumulative experience, deliver exceptional contact centre solutions across North America, APAC and now the UK.

Global delivery of services for Amazon Connect grows with VoiceFoundry

Amazon’s entry into the contact centre market is changing the Software-as-a-Service model completely.  No contracts or minimum commitments are necessary with Amazon Connect and there is just a simple price-per-minute for usage.  Amazon Connect continues to revolutionise the way businesses experience Contact Centre and Customer Experience technology and services and has disrupted the status quo of the traditional players.

John Marino,  VoiceFoundry CEO,  said “ As the momentum for Amazon Connect grows globally, VoiceFoundry will be ready to help support customers as they seek to migrate or implement Amazon Connect into their contact centres.  We are excited to have our team in the UK join us on this journey and look forward to many customer successes abroad”.

VoiceFoundry also partners with leading cloud workforce management and optimisation platforms offering standard Amazon connectors for CRM vendors including Zendesk, Salesforce, ServiceNow, Microsoft Dynamics and Freshdesk. This is complemented with a full suite of application development, implementation, consulting and managed services to deliver a comprehensive Contact Centre solution. VoiceFoundry works as the single point of contact and delivers a complete solution in order to make the implementation of Amazon Services as seamless as possible.