MetLife makes key leadership appointments to drive growth
Announcement posted by MetLife Australia 19 Jun 2019
Sarah Kelly
MetLife Australia
+61 (0)411 893 890
sarah.kelly@metlife.com
Sydney, 19 June 2019 – MetLife Australia today announced two leadership appointments designed to drive business growth and strengthen key capabilities in the business to deliver on the vision of being the fastest, easiest and most caring life insurer. Both appointments are effective from 1 July.
A new role – Chief Customer & Marketing Officer – has been created to expand MetLife’s customer centred approach and elevate the role of customer in the business, with the position being filled by Chesne Stafford. She brings to the role over 20 years experience in financial services and a passion for advocating for both clients and customers. Chesne is currently Chief Distribution Officer, a position she has held since early 2015, leading the growth in Group insurance over the last four years to become 3rd in the market.
Stepping into the Chief Distirbution Officer role will be Michael Mulholland. Michael has over 25 years experience in financial services in Group and Retail sales roles across the wealth management industry. Michael was most recently the Executive General Manager, Growth, Advice & Marketing at Sunsuper, during which time the fund grew from $25bn and 1 million members to $66bn and 1.4 million members. Michael also has significant Retail sales experience, having been Head of Insurance Sales at MLC.
Commenting on the additions to his leadership team, MetLife Chief Executive Officer Richard Nunn said: “These appointments are a boost to our bench strength in customer and marketing, and sales and distribution. We plan to grow the business and to be able to do that we need the right capabilities at the most senior level. I see the need to push harder in both these areas as the way forward to making a real impact on the market and ultimately our customers.
“Chesne has built our distribution strategy and led the growth that’s resulted in MetLife being 3rd in the Group market. This new role is an opportunity to apply her skills and experience in distribution with a customer lens. We need someone always championing our customers, and making sure we’re creating experiences that meet their needs and expectations.
“Michael has extensive experience in financial services and will bring strong capability to the future management of our distribution channels. At a time of unprecendent change in the market, we need to consolidate and maintain our strong position in established channels such as Group, while looking to find new areas for growth.”
The appointments come following Richard taking the reins at MetLife in May 2019 and quickly establishing a roadmap for the business going forward that focuses on a customer and growth agenda.
-ENDS-
About MetLife
MetLife Insurance Limited (MetLife), an affiliate of MetLife, Inc., is a specialist provider of life insurance to affinity partners, superannuation trustees and employers in Australia. MetLife has expertise in designing and executing direct insurance programs for partners’ customers and insurance solutions to meet the needs of specific member groups. MetLife has been a specialist provider of life risk insurance products in Australia since 2005. For more information, visit www.metlife.com.au.
MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.
MetLife Australia
+61 (0)411 893 890
sarah.kelly@metlife.com
Sydney, 19 June 2019 – MetLife Australia today announced two leadership appointments designed to drive business growth and strengthen key capabilities in the business to deliver on the vision of being the fastest, easiest and most caring life insurer. Both appointments are effective from 1 July.
A new role – Chief Customer & Marketing Officer – has been created to expand MetLife’s customer centred approach and elevate the role of customer in the business, with the position being filled by Chesne Stafford. She brings to the role over 20 years experience in financial services and a passion for advocating for both clients and customers. Chesne is currently Chief Distribution Officer, a position she has held since early 2015, leading the growth in Group insurance over the last four years to become 3rd in the market.
Stepping into the Chief Distirbution Officer role will be Michael Mulholland. Michael has over 25 years experience in financial services in Group and Retail sales roles across the wealth management industry. Michael was most recently the Executive General Manager, Growth, Advice & Marketing at Sunsuper, during which time the fund grew from $25bn and 1 million members to $66bn and 1.4 million members. Michael also has significant Retail sales experience, having been Head of Insurance Sales at MLC.
Commenting on the additions to his leadership team, MetLife Chief Executive Officer Richard Nunn said: “These appointments are a boost to our bench strength in customer and marketing, and sales and distribution. We plan to grow the business and to be able to do that we need the right capabilities at the most senior level. I see the need to push harder in both these areas as the way forward to making a real impact on the market and ultimately our customers.
“Chesne has built our distribution strategy and led the growth that’s resulted in MetLife being 3rd in the Group market. This new role is an opportunity to apply her skills and experience in distribution with a customer lens. We need someone always championing our customers, and making sure we’re creating experiences that meet their needs and expectations.
“Michael has extensive experience in financial services and will bring strong capability to the future management of our distribution channels. At a time of unprecendent change in the market, we need to consolidate and maintain our strong position in established channels such as Group, while looking to find new areas for growth.”
The appointments come following Richard taking the reins at MetLife in May 2019 and quickly establishing a roadmap for the business going forward that focuses on a customer and growth agenda.
-ENDS-
About MetLife
MetLife Insurance Limited (MetLife), an affiliate of MetLife, Inc., is a specialist provider of life insurance to affinity partners, superannuation trustees and employers in Australia. MetLife has expertise in designing and executing direct insurance programs for partners’ customers and insurance solutions to meet the needs of specific member groups. MetLife has been a specialist provider of life risk insurance products in Australia since 2005. For more information, visit www.metlife.com.au.
MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.