Plum Financial Services Implements Leading Technology Solution For Superannuation Administration Services
Announcement posted by DST International 04 Sep 2002
Automated business processes from DST International continue to improve customer relationships and operating efficiencies
Plum Financial Services has re-affirmed its commitment to implementing advanced technologies for improved business solutions with the introduction of WIN (Workflow and Imaging Network) the latest enhancement to its customer care systems. Designed to maximise Plums administrative productivity and efficiency, WIN represents the combination of data and image scanning of member records and the control of the flow of transactional work throughout Plums member services and finance teams.
DST International will provide the corporate superannuation provider with automated business solutions for existing internal and external customer support, as well as the future scalability for meeting Plums current rapid growth in customers.
WIN represents another step in using technology to further streamline our business processes and work towards achieving service excellence for our members and clients, outlined Ms Jane Cutler, Managing Director, Plum Financial Services.
As Plums client needs become more complex, flexible technology solutions need to be implemented to support our day-to-day activities and future growth, she said.
The HiContact Automated Work Distributor (AWD) system from DST International provides todays financial services organisations with the opportunity to eliminate paper from the working environment. Documents are captured in a digital format from the communications channel that the customer chooses to use, (such as the internet, email and traditional correspondence). The workflow components follow automated procedures and compliance rules, eliminating many costly and time consuming manual procedures previously required.
DSTs global customers currently rolling out HiContact AWD solutions are experiencing immediate productivity improvements of up to 35%, commented Mr Ian Mathieson, Managing Director DST International.
With streamlined day-to-day operations, customer service improvements are also significant without increasing staff numbers. We expect that Australian organisations such as Plum will be able to capitalise on these results and more.
Ends
About Plum
Plum Financial Services is a joint venture between Australias MLC and the Vanguard Group of the United States. Plum provides integrated superannuation solutions for medium to large Australian organisations wishing to outsource their superannuation arrangements. Purpose-built for the era of member investment choice, Plums philosophy is about providing members with a meaningful education experience to help build their knowledge and understanding of superannuation so that they are empowered to manage their financial future. Headquartered in Melbourne, Plum works with 52 companies and administers AUD$2.6 billion in committed funds on behalf of 55,000 members.
About DST
With 14 offices and almost 1000 professionals to support our growing client base in five continents, DST International provides a unique and comprehensive range of investment management and work management software solutions to over 550 clients in 43 countries. The parent company, DST Systems Inc, services nearly 8,000 mutual funds and over 74 million accounts with 2001 revenues of US$1.66billion.
DST International will provide the corporate superannuation provider with automated business solutions for existing internal and external customer support, as well as the future scalability for meeting Plums current rapid growth in customers.
WIN represents another step in using technology to further streamline our business processes and work towards achieving service excellence for our members and clients, outlined Ms Jane Cutler, Managing Director, Plum Financial Services.
As Plums client needs become more complex, flexible technology solutions need to be implemented to support our day-to-day activities and future growth, she said.
The HiContact Automated Work Distributor (AWD) system from DST International provides todays financial services organisations with the opportunity to eliminate paper from the working environment. Documents are captured in a digital format from the communications channel that the customer chooses to use, (such as the internet, email and traditional correspondence). The workflow components follow automated procedures and compliance rules, eliminating many costly and time consuming manual procedures previously required.
DSTs global customers currently rolling out HiContact AWD solutions are experiencing immediate productivity improvements of up to 35%, commented Mr Ian Mathieson, Managing Director DST International.
With streamlined day-to-day operations, customer service improvements are also significant without increasing staff numbers. We expect that Australian organisations such as Plum will be able to capitalise on these results and more.
Ends
About Plum
Plum Financial Services is a joint venture between Australias MLC and the Vanguard Group of the United States. Plum provides integrated superannuation solutions for medium to large Australian organisations wishing to outsource their superannuation arrangements. Purpose-built for the era of member investment choice, Plums philosophy is about providing members with a meaningful education experience to help build their knowledge and understanding of superannuation so that they are empowered to manage their financial future. Headquartered in Melbourne, Plum works with 52 companies and administers AUD$2.6 billion in committed funds on behalf of 55,000 members.
About DST
With 14 offices and almost 1000 professionals to support our growing client base in five continents, DST International provides a unique and comprehensive range of investment management and work management software solutions to over 550 clients in 43 countries. The parent company, DST Systems Inc, services nearly 8,000 mutual funds and over 74 million accounts with 2001 revenues of US$1.66billion.