Genie Solutions and HotDoc announce joint solution for specialists

Genie Solutions has today announced a new joint online appointment solution with Australia’s largest patient engagement platform, HotDoc, with the collaboration set to streamline the booking process for specialists and their patients.

The new alliance will see the market leading medical specialist software provider and HotDoc integrate their systems to create a unique patient booking capability -- providing transparent access to specialist schedules and availability.

Genie Solutions CEO, James Scollay, said the partnership goes beyond a simple product integration, with the solution set to dramatically improve efficiencies for specialist practices, creating a seamless user experience for workflow, customer support and billing.

“We’re very proud to partner with HotDoc and continue to drive our strategy of developing a platform that connects Australia’s fragmented health ecosystem. With this new proposition, we plan to improve the user experience -- for both patients and specialists -- by automating the patient journey, making specialist appointment bookings more efficient and accessible.

“We know from our customer research that this type of functionality is in high demand for specialists. Not only will it improve efficiency for specialists, but it will ultimately help to achieve better health outcomes for patients,” he said.

In line with its co-design philosophy, Genie Solutions will involve its customers in the product build -- ensuring the needs and requirements of specialists are front of mind throughout the process.

HotDoc CEO, Ben Hurst, said he was excited to partner with Genie Solutions and expand their already 13,500 strong GP member-base to include medical specialists. 

“Our mission to improve the healthcare experience of everyone in Australia just took one big step forward. Patients often find it difficult to book with a specialist best suited to their needs in a timely and convenient way. Now, over three million HotDoc users will be able to book with their GP as well as referred specialists -- all in one app.

“Collaborating with Genie is an amazing opportunity to streamline communication among specialists and help them deliver an exceptional patient experience.”

The HotDoc and Genie Solutions integration is expected to be in market in early 2020, and will mark the first product to launch under the newly announced Genie Solutions Cloud Marketplace* -- a curated range of innovative technology solutions for specialist practices.

For more information, visit Genie Solutions or HotDoc.

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For enquiries, please contact

Genie Solutions - Kate Donnelly / kate@bbe.io 

HotDoc - Michael McCash / mm@hotdoc.com.au  

*Genie Solutions Cloud Marketplace

The Genie Solutions Cloud Marketplace aims to remove the complexities of working with various suppliers, and instead simplify life for its specialists by partnering with the best technology solutions in the market, housing them all on one carefully curated ecosystem. Genie Solutions has reviewed the market, and selected the best providers to partner with, with HotDoc being the first to be announced -- ensuring all privacy, security and compliance matters are carefully checked off before building a robust technical integration.

About Genie Solutions

Established in 1995, Genie Solutions is Australia’s leading specialist software provider to more than 21,000 medical professionals and employs over 100 staff in offices across the country. Backed by IFM Investors, the company is making strides into the healthcare technology industry. Find out more at geniesolutionssoftware.com.au

About HotDoc

Launching in 2012, HotDoc now has over 75 team members focused on its mission - to improve the healthcare experience for everyone in Australia. Over 13,500 GPs trust HotDoc to provide the best possible patient experience through the HotDoc portal, widget and app, which is one of Australia’s ‘Top 100’ apps as well as being the No. 1 Medical app in the Apple Store. It’s easy to see why over 3M patients prefer to book their preferred doctor using HotDoc, making it Australia’s largest booking platform for general practices and soon, specialists.