Accent Home Care & Social Support Group Updates Their COVID-19 Response
Announcement posted by Accent Home Care 05 May 2020
Accent Home Care, a renowned elderly home care services group, has reported the company’s efforts in dealing with the COVID-19 virus. As many individuals may have concerns during this time of uncertainty, Accent Home Care reassures family members that they remain committed to servicing their clients and are placing their safety as their highest priority at this time.
In line with this, the company has announced that they are in strict compliance with the government-mandated measures to ensure the safety of Accent Home Care members, and are extending precautionary measures so they can deliver the same high-quality care and services as always.
Accent Home Care maintains essential services for home care clients. This means their Case Management team will remain in close contact with clients, ensuring essential services are in place and continuing the provision of essential items such as toilet rolls, hand sanitisers, and masks. Accent Home Care’s “Care Packs” which include toilet rolls, tissue papers, soap, hand sanitisers, and face masks are available for order and will be delivered straight to the client’s door.
The company also extends a shopping assistance service that allows Accent Home Care employees to assist in grocery shopping and medication pick up. According to the company, providing emotional and social support during this difficult time is a crucial part of their care initiative. Therefore, they are offering regular phone calls to check on clients’ emotional and mental conditions, providing social interaction in a newly-contactless world.
Apart from keeping clients safe, the company is taking measures to ensure the safety of their staff and the whole Accent Home Care community. The company does this by requiring all staff, carers, contractors, and volunteers to self-isolate for 14 days if they have travelled anywhere overseas. Additional training has also been put into place to ensure all carers deliver the highest standard of possible care in accordance with preventative health measures to reduce the spread of the virus.
Accent Home Care has also established an infection control committee that includes specialist clinicians, residents, senior managers, and a TTHA Board Representative. This is to ensure company preparedness and responsiveness to any client or staff with COVID-19. The Accent Home Care team will contact the Health Department’s Rapid Response Team if there is any client that has been confirmed to have the novel coronavirus.
The Rapid Response Team will provide additional support at home, including the provision of personal protection equipment (PPE). Accent Home Care will continue to provide care until the Rapid Response Team takes over.
To learn more, visit the Accent Home Care website at https://accenthomecare.org.au/.