South East Water Australia selects DSTi's HiAffinity customer information system
Announcement posted by DST International 03 Oct 2002
DST International Billing and South East Water Limited have announced the signing of a new contract that extends their long-standing, mutual working relationship well into the next decade. As a result, South East Water will upgrade its CUSTIMA software to the latest customer information system from DSTi Billing, called HiAffinity.
Peter O'Donoghue, Manager Business Systems, South East Water, commented: "South East Water has chosen to upgrade to HiAffinity as it offers enhanced features, improved usability and simpler business processes while extending the existing partnership that we have with DST International."
New benefits and functions of the HiAffinity CIS include:
Allowing a utility company to build its own business rules into the system so that tasks can be efficiently handled
Work time for the Customer Service Representatives and call time with the customer is reduced through improved front-end screens.
Inclusion of the executive reporting module promotes functional scalability for the global marketplace
Extended application programming interfaces (APIs) to enable easy integration to third parties.
Easily integrated to CyberCSR, a Web interface that allows customer self-access to detailed account information and electronic bill presentment and payment via the Internet.
Simon Patterson, Chief Operating Officer, DST International Billing, said: "By using HiAffinity, South East Water, has a strategic tool to bill and to manage their business processes which ultimately boosts the total customer service experience.
We are pleased that South East Water has recognised the importance and benefits of HiAffinity within their operations."
DST International Billing is engaged in the provision of sophisticated customer management and open billing systems for the utility and energy industries worldwide.
-Ends-
About South East Water:
South East Water Limited is a government owned company, which provides water and sewerage services to 1.3 million customers in the south-east region of Melbourne, Australia. SEWL manages infrastructure and assets valued in excess of (AUD) $1 billion
7900 kilometres of water supply mains
7140 kilometres of sewer mains
About DST International:
With 14 offices and almost 1000 professionals to support its growing client base, DST International provides a unique and comprehensive range of investment management and workflow management software solutions to over 550 clients in 43 countries. Its parent company, DST Systems Inc., services nearly 8,000 mutual funds and over 78 million accounts, with 2001 revenues of $1.66bn.
Press contacts:
12 Worlds Pty Ltd
Cathryn van der Walt
Tel: +612 9501 1931
Email: cathryn@12worlds.com
Peter O'Donoghue, Manager Business Systems, South East Water, commented: "South East Water has chosen to upgrade to HiAffinity as it offers enhanced features, improved usability and simpler business processes while extending the existing partnership that we have with DST International."
New benefits and functions of the HiAffinity CIS include:
Allowing a utility company to build its own business rules into the system so that tasks can be efficiently handled
Work time for the Customer Service Representatives and call time with the customer is reduced through improved front-end screens.
Inclusion of the executive reporting module promotes functional scalability for the global marketplace
Extended application programming interfaces (APIs) to enable easy integration to third parties.
Easily integrated to CyberCSR, a Web interface that allows customer self-access to detailed account information and electronic bill presentment and payment via the Internet.
Simon Patterson, Chief Operating Officer, DST International Billing, said: "By using HiAffinity, South East Water, has a strategic tool to bill and to manage their business processes which ultimately boosts the total customer service experience.
We are pleased that South East Water has recognised the importance and benefits of HiAffinity within their operations."
DST International Billing is engaged in the provision of sophisticated customer management and open billing systems for the utility and energy industries worldwide.
-Ends-
About South East Water:
South East Water Limited is a government owned company, which provides water and sewerage services to 1.3 million customers in the south-east region of Melbourne, Australia. SEWL manages infrastructure and assets valued in excess of (AUD) $1 billion
7900 kilometres of water supply mains
7140 kilometres of sewer mains
About DST International:
With 14 offices and almost 1000 professionals to support its growing client base, DST International provides a unique and comprehensive range of investment management and workflow management software solutions to over 550 clients in 43 countries. Its parent company, DST Systems Inc., services nearly 8,000 mutual funds and over 78 million accounts, with 2001 revenues of $1.66bn.
Press contacts:
12 Worlds Pty Ltd
Cathryn van der Walt
Tel: +612 9501 1931
Email: cathryn@12worlds.com