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Punching Above our Weight: ANZ Companies Most Recognised Finalists in Global Customer Experience Awards Program



Australian and New Zealand organisations dominate the finalist list in the 2020 Genesys Customer Innovation Awards

For the past 15 years, the Genesys® Customer Innovation Awards have recognised and celebrated customer experience excellence, innovation, and transformation. This year’s global awards program will honour nine organisations across seven key categories and is open to companies of all sizes, in all markets. In 2020, Australian and New Zealand (ANZ) companies proved some of the best in the world, achieving a record number of submissions and finalists for a total of nine awards across the seven award categories.

Representing almost half of the total global finalists, 12 innovative Australian and New Zealand-based organisations have been selected, proving the region is excelling in embracing new technologies. The impressive recognition stands out in comparison to other much larger regions in its innovative uptake of technology solutions.

Finalists from ANZ that have been recognised for implementing innovative technologies, creating a more personalised service and vastly improving the customer and employee experience include:
 
  • Aioi Nissay Dowa
    • CX Mover: Best success story of moving to the cloud
    • CX Accelerator: Best implementation – Time to achieve value (Small – under 100 seats)
 
  • Homecare Medical
    • CX Empathy: Best story of demonstrating empathy in customer experience
 
  • NSW Department of Communities & Justice
    • CX Mover: Best success story of moving to the cloud
    • CX Empathy: Best story of demonstrating empathy in customer experience
 
  • Deakin University
    • CX Innovator: Best innovation success story
    • CX Team Mobilizer: Best team productivity success story
 
  • Northern Beaches Council
    • CX Accelerator: Best implementation – Time to achieve value (Small – under 100 seats)
    • CX Mover: Best success story of moving to the cloud
 
  • Scenic Group
    • CX Accelerator: Best implementation – Time to achieve value (Small – under 100 seats)
 
  • Service NSW
    • CX Empathy: Best story of demonstrating empathy in customer experience
 
  • Vodafone Hutchinson Australia
    • CX Mover: Best success story of moving to the cloud
    • CX Accelerator: Best implementation – Time to achieve value (Large – over 500 seats)
 
  • Fonterra Co-operative Group
  • CX Mover: Best success story of moving to the cloud
  • CX Team Mobilizer: Best team productivity success story
 
  • iSelect
    • CX Sales and Marketing Performer: Best sales and marketing success story
 
  • 86 400
    • CX Accelerator: Best implementation – Time to achieve value (Small – under 100 agents)
 
  • Beyond Bank
    • CX Mover: Best success story of moving to the cloud

“The success of the ANZ region in these global Customer Innovation Awards comes as no surprise. Australian and New Zealand organisations have always pushed boundaries delivering imaginative and transformative solutions. Every day, I’m amazed at the way our customers innovate and use our technology, creating some of the world’s best experiences for their customers and employees,” said Mark Buckley, Vice President of Australia and New Zealand, Genesys.

The winners will be recognised in November at Xperience 2020 in Orlando, USA.
 
-ENDS- 
NOTES TO EDITORS  
 
About Genesys 
 
Every year Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organisations of any size can provide true personalisation at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by GenesysCloudTMan all-in-one solution and the world’s leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility. Visit http://www.genesys.com/en-sg 
 
 
Media contacts 
Genesys APAC 
Manali Pattnaik, Senior Public Relations Manager, APAC 
Genesys 

manali.pattnaik@genesys.com 
+65 8321 7924 | +65 9126 9831  
 
Australia 
Yvette Schlegelmilch, Account Manager 
ZADRO 

yvette@zadroagency.com.au 
+61 423 954 224

Oakley Grioli, Account Coordinator
ZADRO
oakley@zadroagency.com.au
+61 434 295 302