Barbeques Galore cooks up a great customer experience with Amblique and Fluent Commerce

Barbeques Galore in collaboration with Amblique, the ecommerce and digital consulting specialists, have successfully rolled out a new Distributed Order Management (DOM) platform from Fluent Commerce to enhance their customer experience both in-store and online after recently appointing them as the systems integration partner.

Nathan Simmons, Head of Omni-channel at Barbeques Galore explains: “There were three core areas that we needed help with; having real-time visibility of inventory in our stores, a full view of customer orders, whether they had been placed online or in-store and we needed to improve the fulfillment of our orders. We needed to be much more efficient in the way we were getting our orders out to customers.”

Despite the project having to stop and start due to various Covid19 restrictions, Fluent Commerce has been rolled out across the network. The real time view of inventory means the Barbeques Galore team can see exactly where their stock is, so they can ensure products get to customers in the most efficient way. Barbeques Galore team members can see the customer order at every stage, whether they enquire over the phone, in store or on-line, it is all in one place. Additionally the pick and pack process of getting products out to customers from the store is far more efficient and automated.

“When Barbeques Galore approached us, we were excited to get involved. This was an incredibly important decision and investment that we had to get right. The work we were doing here was to lay the foundations of future programmes of work. We’re thankful to the team at Barbeques Galore for trusting us to deliver the results they were after.” Stated Stephanie Byrne, CEO at Amblique

“We’re already getting positive feedback from our staff, saying it is taking them much less time to manage and process customer orders. That time can be spent with customers ‘in-store’ to help them choose the right product and answer any questions they may have. Our products are going out to customers faster and the new platform is easy to use. Amblique as our integration partner were wonderful, consistently on the front-foot despite the challenges we faced,” explains Simmons.

“This was a very important project and is the foundation on which our new ecommerce platform will be built. Delivering this now creates opportunities and experiences we were previously prevented from doing. Amblique and Fluent Commerce were a winning combination,” concludes Simmons.

With their new Distributed Order Management platform Fluent now live, Barbeques Galore are excited to push forward and further improve their customers experience. Recently partnering with Salesforce and Amblique to re-platform their website and with Fluent Commerce as a foundation they aim to substantially improve their online experience.

About Barbeques Galore

Barbeques Galore is Australia's leading Barbeque & Outdoor entertainment specialist with stores Australia wide.

We don’t just sell products; we help our customers to create special experiences to deliver on our purpose of bringing people together around the flame. Whether it’s cooking that steak and snags that little bit better; experimenting with a new spice rub or marinade; or nailing the best low’n’slow brisket. Everyone wants to BBQ better.

At Barbeques Galore we are committed to bringing together the Best Range, Best Brands, Best Value, and Best Experience; and a promise that is clear to help Australians BBQ better!

About Amblique

Amblique is a digital commerce consultancy providing retail strategy, eCommerce platform implementation and optimisation services. We work with retailers and brand owners to deliver a consistent and engaging brand experience across all channels enabling your customers to shop where they want, when they want. Established in 1999 and part of eCargo (ASX:ECG), Amblique has the benefit of experience. Our team of digital commerce professionals have delivered global solutions for clients including Rodd & Gunn, Seed Heritage, Michael Hill International, Supercheap Auto and Sportscraft. Consistently outperforming market growth rates by 3X, Amblique Clients SELL MORE.

www.amblique.com www.ecargo.com

About Fluent Commerce

Fluent Commerce is a cloud software company focused on smart order management for omnichannel merchants. The Fluent Order Management Cloud Platform is cloud native, fully managed and code-free. It includes the essential components for unified commerce: Distributed order management, in-store tooling, inventory & location management, customer service, fulfilment optimisation and reporting. This enables retailers and brands to rapidly drive up revenue, drive down costs, and win the convenience battle. Fluent Commerce works with global and regional brands such as JD Sports, Samsung, Australia Post, eBay, Woolworths, Target and French Connection. For more information visit www.fluentcommerce.com