Mark Waller joins OneCall as account manager

Mark Waller is Dunedin through and through. Born and bred in the Edinburgh of the south, it was only after moving away for work that Mark understood the connection he had to home. This was great news for OneCall’s Dunedin based branch.

A new role at OneCall

Bringing no less than 33 years of varied IT industry experience to the table, Mark has joined OneCall as the Account Manager for IT and Voice Services. He is tasked with managing the accounts of OneCall customers, reviewing technology needs and making recommendations.

His approach is a consultative one, underlined by a philosophy based on understanding. “It’s important to understand the issue before trying to solve the problem. I like to understand the business reasons behind why a customer is buying technology, and I prefer to focus on the outcomes rather than the tech itself. Having previously run and managed businesses myself, I understand the sorts of challenges business owners face.”

About Mark

After finishing high school and obtaining a Bachelor of Commerce (Accounting and Finance/Information Technology) from Otago University, Mark secured a job with PricewaterhouseCoopers (PwC) in Dunedin. He spent 14 years learning and refining his craft, through changes in both life and company (PwC became Polson Higgs & Co in 1999.) Eventually he felt ready to move on. “I ended up spending five years working for multinational pharmaceutical company GlaxoSmithKline, supporting and managing technology migration projects for over 50,000 users” he says. “I spent a year in their London-based global headquarters before transferring back home to Dunedin, where I supported projects in Japan, Europe and the United States. In the process I became the southernmost of GSK’s 110,000 employees!”

Mark’s most recent role was a dual position as National Bid Manager/Business Development Manager of IT Services for Ricoh New Zealand. “I represented IT services sales in the Otago market, and I managed major and enterprise accounts New Zealand wide.”

OneCall, your IT professionals

OneCall is a New Zealand owned business with offices in Christchurch and Dunedin. They travel New Zealand wide providing their clients with reliable, practical IT services and solutions. OneCall’s approach of caring and understanding about customers businesses has resulted in exceptional growth to over 350 customers New Zealand wide. Visit OneCall to find out more.