Business-consumer relationships from the legal perspective and the importance of consumer safety

As an entrepreneur, your skills in managing consumer relationships will be tested throughout your career. Consumers’ commitment to the brand parallelly increases with the quality of service provided to them. The consumer experience is usually mistaken and misunderstood. Along with the quality of product, the safety of service provided to them also matters and contributes greatly to the consumer satisfaction level. Hygiene standards are among the most obvious variables in the quality of service.Consumers have the tendency to avoid interaction with businesses in which numerous threats are posed to them. This is a fact that can directly reflect on the business’s success and interrupt the potential of the business.

A hazardous environment makes the business lose customers

Numerous objects can decrease the satisfaction level of the consumer. And there is a valid reason behind this fact. Consumer-business relationships are quite fragile as the consumers are prone to lose their interest after noticing risk factors in the service area. Most commonly, these are hygiene standards. During the coronavirus pandemic, many establishments disregarded the social distancing regulations. Sanitiser boxes were empty, the use of masks was incorrect and the staff were not obeying the dressing regulations. Health is a matter that is beyond anything else. Countless businesses lost their clients simply by disobeying the coronavirus regulations.

Other than the consumers’ valid reasons, from the point of laws, employees’ and visitors’ wellbeing shouldn’t be risked by the business. By disobeying coronavirus regulations, businesses put themselves and others at risk. As the conclusions of undervaluing these regulations are obvious, the business can be fined. Generally, negligent businesses damage their relationships both with the customers and the employees. Both effects the success and growth of the business. Most importantly, the corporation can be sued by the party that is suffering a loss.

The importance of workers compensation whilst establishing a business

To win in the market place, you must first win in the workplace. And the most impactful way to achieve this is by establishing good and strong relationships with your employees. Due to the nature of humankind, we cannot resist demanding conditions in places that we spend all our day. The same applies to employees. Whilst being threatened by risk factors, an employee cannot be in a good mood. Also, accidents can arise and the injured worker can sue the company for a valid reason.

Contributing to an accident is the last thing a good business(wo)man and a good person would like. Unfortunately, an undeniable share of work-related accidents occurs from the negligent employer’s attitude towards his/her employees. Many businesses disregard safety precautions to cut expenses. Even if they do not, they fail to sustain safety by replacing the equipment upon worn off. Both cases are examples of negligence in the workplace.

Business owners are in charge of safety in the workplace. Any equipment that is malfunctioning, any objects that can possibly fall and hit someone; replacement of protective equipment, hazardous dust and gas exposure, physically challenging workloads and coronavirus infection risks are under the responsibility of the business owner. Upon noticing a hazard factor, the work should be ceased and immediate action should be taken to prevent harm permanently.

On the other hand, employers usually disregard the emotional pain factor that prohibits the workers from sustaining their careers. Stressors can be the source of a problem in the workplace. And sometimes, the employer himself/herself can be the stressor. Whilst appointing workers to tasks, planning the work schedules and organising a workplace, factors that may potentially stress the workers should be taken into consideration.