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Case for Quality Collaborative Community Transitions Voluntary Improvement Program from Pilot to Fully Operational Program

Announcement posted by ISACA 24 Jun 2021

Program leverages ISACA’s Medical Device Discovery Appraisal Program (MDDAP) to enhance device quality and patient safety

Sydney, Australia (24 June 2021) – The United States Food and Drug Administration (FDA), Medical Device Innovation Consortium (MDIC), ISACA and medical device industry stakeholders developed the Case for Quality Voluntary Improvement Program (VIP) to shift the mindset of medical device manufacturers beyond regulatory compliance and toward continuous improvement. After a pilot launch in January 2018, the Case for Quality Collaborative Community has now transitioned the VIP from a pilot into a fully operational program.

The VIP leverages ISACA’s Medical Device Discovery Appraisal Program (MDDAP) which provides a model and method by which device makers can measure their capability to produce high-quality devices with the goal to improve patient outcomes. The MDDAP framework is a version of the ISACA Capability Maturity Model Integration (CMMI) that has been tailored specifically for this medical device industry program. 

The VIP includes a multi-pronged approach: a combination of annual MDDAP appraisals against a set of best practices, quarterly check points with performance reports, and a supportive regulatory environment. Together, this approach empowers medical device manufacturers to design, build, and deliver safe and innovative products to market faster. 

In the VIP, an experienced appraisal team evaluates an organisation’s capabilities through conversations with individual contributors, systems demonstrations, and site tours. The results are then synthesised for the organisation to easily identify areas of strength to reinforce and prioritise opportunities for improvement.

The VIP is a continuous improvement method designed to help the Collaborative Community understand how to develop better quality and outcomes, both within an organisation and across industry. Information is collected during an appraisal to evaluate how work is actually performed, highlight capabilities and activities that add value, and drive discussions that align and prioritise opportunities with business performance objectives.

In the supportive regulatory environment, participants were able to accelerate device improvement and speed to market. Results reported by pilot participants include:

  • Capacity increased by 4 times due to improvements and changes resulting from the appraisal
  • 65% increase in daily production
  • 27% decrease in time to close complaints
  • Greater than $15 million in product sales
  • Shifting from tactical to strategic thinking
  • Identifying potential issues earlier, taking action before negative impact
  • Increasing rigour and predictability in new product development
  • Improving risk mitigation of nonconforming products, process control, and supply chain

The fully operational program has formalised the collaborative oversight used through the pilot into an official Governing Committee which includes members of MDIC, FDA, and industry, with ISACA and relevant collaborators serving as advisors. Iterative improvements and enhancements for the program are proposed through facilitated VIP working groups. This governance structure engages all stakeholders in seeking beneficial solutions through the sharing of information and ideas.

“We are excited that the VIP, which utilises ISACA’s MDDAP, is now transitioning to a fully operational program. This allows better medical devices to be innovated faster and at lower costs,” says Nader Qaimari, ISACA Chief Product Officer. “ISACA is proud to have a hand in driving sustainable improvements for medical device quality, in turn offering better patient safety outcomes.”

To learn more about MDDAP, visit www.isaca.org/mddap





For more than 50 years, ISACA® (www.isaca.org) has advanced the best talent, expertise and learning in technology. ISACA equips individuals with knowledge, credentials, education and community to progress their careers and transform their organisations, and enables enterprises to train and build quality teams. ISACA is a global professional association and learning organisation that leverages the expertise of its 145,000 members who work in information security, governance, assurance, risk and privacy to drive innovation through technology. It has a presence in 188 countries, including 223 chapters worldwide.



Karen Keech, karen@establishedmedia.com, 0411 052 408 

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Karen Keech

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0411 052 408

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