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AI, Cloud, and the future of customer experience in New Zealand

Wellington hosts local and international experts as part of Genesys worldwide customer experience event series: G-Summit

Global technology innovators Genesys® are bringing together IT industry leaders, contact centre specialists and the country’s best customer experience (CX) providers to discuss challenges, develop solutions and hear about real-life outcomes of exceptional CX application, at their G-Summit event in New Zealand (NZ).

This special event will run for one day only on 24 July 2019 and will be the largest event of its type in the region.

This year’s theme ‘Make Every Moment Count’, aims to improve the experience of NZ customers, agents and businesses through innovations in artificial intelligence (AI), digital channels and the cloud. Specific themes covered in eight immersive breakout streams include:
  • Chatbot and voicebot possibilities
  • Moving your contact centre to the cloud 
  • The evolution of customer experience through AI
  • Finding prospects, winning and keeping customers
  • Genesys solutions roadmap
  • Getting to a smarter employee journey using automation at work
  • Building an elite service organisation
  • Genesys AppFoundry – extending and expanding transformational value
With a focus on practical examples and proven technology applications, the G-Summit event series is renowned for its significant customer participation. Best-practice companies utilising Genesys platforms in innovative ways and delivering outstanding results will be sharing their stories, including:
  • Julie Bingham, Head of Member Services, QSuper - The Tangible Value of Flexibility in Technology Investments
  • Ben Washbourne, IT Manager, HomeCare Medical - Changing the Game to Change Lives
  • Paula Mullan, Senior Manager Operational Effectiveness Everyday Banking, Westpac NZ - Building an Elite Service Organisation

The closing keynote, Transformation Highway presented by the inspiring and utterly unique Geoff Knight, acclaimed international opera singer and a former member of NZ’s most notorious bikie gang, will challenge the industry to venture into new territory with an open mind.

Event Details:
Date: 24 July 2019
Location: Wellington, New Zealand
View the full program here.
Media Information
Media are invited to attend the G-Summit in Wellington, New Zealand. There will be limited opportunities for hosted media attendance for the full day, or pre-selected sessions.

Media unable to attend but wishing to dial into a single session may also be accommodated upon request.

For further information or to request hosted attendance or session access, please email your name, position, publication to: elizabeth@zadroagency.com.au

Interviews with Genesys staff, keynote and session speakers are available. These include:
  • Gwilym Funnell, Managing Director ANZ, Genesys
  • Andy Hardy, Strategic Director, Employee Experience, Genesys
  • Sophie Giesen, Head of Strategic Business Consulting ANZ, Genesys
  • Brooke Hardy, Director, Genesys Care APAC, Genesys
  • Andrew Slater or Ben Washbourne, Homecare Medical
  • Julie Bingham, Head of Member Services, QSuper Group
  • George Yousif, Infrastructure & WFM Coordinator, Tokio Marine
  • Steven Bailey, Chief Client Officer, MyBudget
  • Paula Mullan, Senior Manager Operational Effectiveness Everyday Banking, Westpac NZ
About G-Summit
Learn about emerging technologies, talk with peers, explore the future of customer experience in the process, learn to make every moment count. That is not only our event theme, it’s our promise to you. Make every moment count at G-Summit and from every day forward as you engage with customers and take their experiences to new heights.

About Genesys
Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.