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Prophecy International appoints Global Customer Operations Lead



Consolidating and streamlining pre and post sales consulting and support

Sydney, New South Wales, September 2018 – Prophecy International is pleased to announce the appointment of Stephen Irecki to the new position of Global Director of Customer Operations for the Prophecy Group (ASX:PRO).  Stephen joined Prophecy on March, 2018 as Head of Solutions Consulting and will now report directly to CEO Brad Thomas. 
 
Stephen is a highly accomplished executive with over 15 years’ experience in global multinational organisations across Asia Pacific and Japan. 
Prior to joining Prophecy, Stephen was most recently Head of Solutions Engineering at Genesys leading the pre-sales teams across Australia, New Zealand and Japan.

Stephen’s technical leadership experience includes a proven record of leading teams that deliver product demonstrations, technical presentations and architecture designs for cloud services for enterprise-grade communications, collaboration, and contact centre management solutions. His experience with Interactive Intelligence and Genesys is a perfect fit for the eMite CX (Customer Experience) product suite. Reporting in to Stephen is Prophecy’s Project Management Office, Global Support and Solutions Consulting teams.

In this new role, Stephen has been tasked to implement and improve the overall technical consulting capability of Prophecy across both Snare and eMite businesses and for the joint solutions suite sold as Snare Advanced Threat Intelligence. He will also lead support globally to increase capability of Prophecy to offer true follow the sun support for our global customer base. 

Stephen holds a Bachelor of Engineering Information and Telecommunications Degree with First Class Honours from Massey University in New Zealand and is recognised as an Industry Thought leader on cloud and digital business transformation.

Prophecy CEO, Brad Thomas said, “Stephen brings a great depth of experience to the team and has already proven an invaluable part of the new leadership at Prophecy. Under his guidance we expect an increased technical capability to be deployed globally, and for our customers to recognise us for delivering great business outcomes.”

About Prophecy International Holding Limited

Prophecy International Holdings Limited is a listed Australian company (ASX:PRO) that has been operating globally since the 1980’s. More recently the focus at Prophecy has been on growing the eMite and Snare lines of business. eMite service intelligence platform combines analytics, correlation, capacity, and performance, availability, and SLA management into a single, out of the box solution to provide customers with real time insight for contact centres and IT Operations. The Snare product suite is a highly scalable platform of security products designed to detect Cyber Threats, including logging and log management log analytics and threat intelligence.

Prophecy operates in globally from Adelaide and Sydney in Australia, London in the United Kingdom and in Denver, USA.