The PRWIRE Press Releases https:// 2017-08-18T07:38:02Z Home care is where the heart is 2017-08-18T07:38:02Z home-care-is-where-the-heart-is Aged care worker, Cindy Jordan has had the opportunity to work with a variety of special clients during her time at Envigor Home Care, but now has one very close to her heart. In January this year, Cindy's 89-year-old mother, Sylvia Joyce suffered a medication-related episode which landed her in hospital for two weeks. Sylvia began to lose her mobility and cognitive abilities as a result of the stroke-like symptoms. Since this unfortunate episode, Cindy started caring for her mother professionally through Envigor, and she receives almost 20 hours of care per week. “I enjoy looking after my Mum both professionally and personally,” said Cindy. “She is always happy, and never complains even though she has had quite a hard life.” After working in the aged care industry for many years, Cindy became frustrated with clients' needs not being met, and soon after made the switch to Envigor in 2016. “Envigor has given me the opportunity to truly meet the needs of my clients, and the autonomy to be able to work on a personal level with each client, tailoring their care needs to what they want to have in place, truly consumer director care,” said Cindy. “This is my goal, and when I have achieved this, I can say that I am very, very happy - that is my reward.” Cindy and Sylvia have had their fair share of hard times, but assure they are a very close family, and support one another at all times. “We believe in being there for each other, my Mum is my rock,” said Cindy. Sylvia spends her days gardening, and still enjoys a trip to Bunnings whenever she has the chance, in addition to singing in the local village choir, and attending weekly rehearsals. Cindy herself has also become involved with the local music centre at Rothwell, along with her older brother. “We often have recitals and stage shows which Mum takes great interest in, and loves seeing the footage of our performances,” said Cindy. Sylvia was still going down to the swimming pool for her daily swim until earlier this year when her health deteriorated. Her daily ritual involved a 6am swim at the retirement village where everyone in the complex knew her, and referred to her as ‘frog’. However, Sylvia is known as ‘Nin’ to all her grandchildren (as her eldest grandson couldn’t quite pronounce 'Nan'). Sylvia will be celebrating her 90th birthday in October with her family by her side. “She says that she is lucky to have me as a daughter, but I say that I am lucky to have her as a Mum as she is the one who moulded me, and I wouldn’t be who I am without her,” said Cindy. -ends-Joanne Rahn Director zanthii communications Phone: 0402 148 334 Email: joanne@zanthii.com Facebook: http://www.facebook.com/zanthiiau 60 is the new 40: Career change at 62 years young 2017-08-01T07:36:52Z 60-is-the-new-40-career-change-at-62-years-young Aged care worker, Karen Gerrard is set to make a difference in the Cairns community after a mid-life career change led her to doing what she loves. After holidaying in Cairns, and visiting for conferences and forums over the last 20 years, the Community Business Partner at Envigor Home Care made a permanent move to the region in August 2016 as it 'always felt like home' and 'a great community to work in'. “Once I had completed my Aged Care and Disability Care Certificates, I made the move to Cairns to settle down in what I felt was the perfect retirement spot, before stumbling upon the opportunity to work at Envigor,” said Karen."I'm 63 years old and probably living proof that 60 is the new 40. We're living longer and with better health, nutrition and treatments so retirement for me doesn't mean giving up paid work but continuing to move forward, looking for opportunities along the way that may lead me on yet another road or two before my body tells me to stop!" Karen lived and worked in Alice Springs for 17 years prior to making the sea change move to Queensland, firstly to the central region, and now the far north. Previously living and working in Rockhampton for the last 10 years as a care co-ordinator for a local church organisation, Karen became disheartened, and frustrated, with the work overload and poor organisational structure. Karen soon realised that aged care was the direction she wanted to pursue, following her prior experience with cancer support, disability services, child care and her own personal experience with her late mother. “My mother received home care for the last 10 years of her life, so I had first-hand experience of the benefits to client and family of this type of aged care support,” said Karen. Karen gained her Diploma of Education in 1973, and then spent two years teaching in country South Australia in an Area School (Years 1 to 12 on the same site), and two years as a secondary school teacher. “When my then husband was transferred back to the country, I became involved in child care, way back in 1978, and was instrumental in gaining federal funding for a purpose-built centre adjacent to a kindergarten, becoming the first community-based child care centre manager for the town,” said Karen. Reflecting on her new career, Karen feels there is no such thing as an average day in aged care. Her day may consist of making phone calls to book pop-up stall venues, co-ordinating volunteers, visiting prospective clients and their families, working on the next edition of the Envigor newsletter or even delivering a presentation at a services club. “I love the variety of the workload, the clients and families that I meet, and the sense of accomplishment when I'm thanked for the support we put in place,” said Karen. With Envigor’s low case management and administration fees, Karen is particularly interested in talking to people across the Cairns region who feel they need more from their Home Care Package. “Many people just aren’t getting the care they deserve and with the average case management and admin fees across the country hitting 45% of the value of a person's Home Care Package, I'm on a mission to make sure consumers have a choice,” said Karen. For those considering a career change, Karen believes aged care offers a whole new range of opportunities at all levels from domestic assistance, nursing, allied health, transport right through to management levels. “I'm happy with my career change as it gives me the opportunity to ensure our elders are well, safe and supported to remain active in their own homes,” said Karen. “We will all be elders one day so having appropriate flexible, transparent services available in local communities will benefit everyone.” -ends- Local Melbourne business woman nominated for Influencer award. 2017-07-27T02:37:26Z local-melbourne-business-woman-nominated-for-influencer-award The AusMumpreneur Awards presented by The AusMumpreneur Network celebrate and recognize Australian Mums in business achieving outstanding success in areas such as business excellence, product development, customer service and digital innovation. The awards are designed to recognize the growing number of women who successfully balance motherhood and business in a way that suits their life and family. Natalie is a Melbourne based Mum and founder of Miracle Mama, an online resource that empowers and inspires mothers with special needs children. Through coaching, community and heart-centered collaborations, her mission is to create a space for women to reconnect with themselves and what is most important to them. Natalie is a passionate writer, speaker and coach. She also has a background in both the corporate and wellness worlds, with experience in Sales & Marketing as well as being a Yoga and Meditation teacher. There are many benefits to balancing business and motherhood as Natalie explains: "The ability to follow our personal dreams as well as enjoy the precious time of raising our children." Yet the initially she lost the balance of work – life – motherhood, when her youngest daughter Chiara had suffered a stroke. As a result, Chiara was left with a serious brain-injury that would impede her ability to ever walk, talk or live a long life. "All of a sudden my life was catapulted into hospitals, therapies and the unknown. Due to high medical needs of my daughter I could not keep up with my yoga business at the time. Unfortunately, I had to close the business and focus on Chiara and her medical needs. Not to mention coming to terms with such a life changing diagnosis for our daughter and what that meant for her and our family as a whole. A few years on I decided to create an online business, that would be a culmination of my background in corporate, yoga, coaching and writing and deliver to the mums who needed it most, special needs mothers. It can very isolating when you have a medically fragile child, so the power of community and connection for the special needs mums has been incredible. Creating an online business helped to create flexible time and space to combine my work with my most revered role, motherhood. It can be challenging to be a successful business woman whilst raising a family and Natalie gives this advice for others thinking about starting their own enterprise. ”Do your research, take your time but never stop chasing your dreams”. Natalie is in the running to be recognised as one of Australia's most outstanding mums in business, nominated under the "Influencer Award" category. You can help by voting for her via https://www.surveymonkey.com/r/ausmum17 Round 2 voting starts 24th July and ends 13th August. For an interview with Natalie Roberts Mazzeo contact 0413 296 288, http://www.miraclemama.com.au natalie@miraclemama.com.au The winners of the 2017 AusMumpreneur Awards will be announced at a glamorous Awards dinner at Doltone House in Sydney on Friday 25th August. For more information on the AusMumpreneur Awards visit: contact Peace Mitchell on 0431 615 107 or hello@ausmumpreneur.com Breakthrough Study on Not-for-Profit Workforce launched to reveal insights and opportunities for NFP organisations and workers 2017-07-17T21:05:32Z breakthrough-study-on-not-for-profit-workforce-launched-to-reveal-insights-and-opportunities-for-nfp-organisations-and-workers The Australian Not-for-Profit Workforce Study, the largest on and for NFP organisations, employees and volunteers, was launched today. It supports the sector and helps our communities by informing: > NFP Practice: for enhanced leadership, capabilities and impact of NFP organisations, > NFP Policy: for increased efficiency and sustainability of the NFP sector, and > NFP Funding: for better investments in and conversion of NFP capacity building. The national study is using state-of-the-art cloud technology to provide free, science-driven workforce analytics to all participating organisations and respondents, something never seen before in the sector. “The Workforce Study addresses staff development, well-being, engagement, and productivity. It also charts the needs for developing critical knowledge, skills, and abilities to succeed in the NFP sector.” said study leader Dr Ramon Wenzel, from the Centre for Social Impact at the University of Western Australia. With 1 million staff employed in the NFP sector and an additional 5 million volunteers across Australia, their health, engagement, and continuous learning are key for NFP organisations to survive and thrive. Paul Murnane, Executive Chair of the Australian Scholarships Foundation, said that “NFP organisations spent more than half of their expenses on staff, meaning employees and volunteers are simply irreplaceable. Investing in the sector’s people is the single biggest opportunity for greater impact“. NFP organisations are under increasing pressure to deliver more, innovate, adapt and compete. The new study follows on from the pioneering research on the Social Return on Education Training that has shown that NFP organisations that focus on and develop their staff, do better. Now it is about the How to do it. “Every day, all Australians benefit from the essential work of the NFP sector, but there is a distinct lack of attention and resources directed to these employees and volunteers. The study will bring more scientific rigour and practical evidence to the management of NFP organisations and people.” said Dr Wenzel. All findings will be freely shared with the sector. No invitation is needed. Go to learningforpurpose.org/study Participating NFP organisations will receive their own free Workforce Analytics Dashboard: at-a-glance reporting to understand staff learning, engagement, well-being, and more than 30 key metrics that matter for people, performance, and purpose. NFP organisations can invite all their employees and volunteers to get immediate insights and compare their relative position to NFP sector benchmarks. Participating NFP employees and volunteers will obtain a free Personal Analytics Report with insights and suggestions on their job satisfaction, work autonomy, professional development, well-being, and more. Wenzel said “Measurement is key to inform practice, policy, and funding so that NFP work can translate to bigger impact. We built the infrastructure and dramatically lowered the cost, the analytics are free.“ Dr Ramon Wenzel, Study Lead, Univ. Western Australia, ramon.wenzel@uwa.edu.au, +61 421 165 801 Paul Murnane, Australian Scholarships Foundation, paul.murnane@scholarships.org.au, +61 414 447 488 The national study is realised by Learning for Purpose, an initiative by the Centre for Social Impact, The University of Western Australia, and supported by the Australian Research Council, EY, Australian Scholarships Foundation, and Australian Executor Trustees. To learn more, complete the survey, and invite staff, go to www.learningforpurpose.org/study To understand and see the Workforce Analytics, go to www.learningforpurpose.org/analytics Explainer Video (2min) https://www.youtube.com/watch?v=1Ib82m5_MA8 Inquiries research@learningforpurpose.org | (08) 6488 5353 Media Kit: Illustrations, Photo, Bio, Logos, Content www.learningforpurpose.org/research/not-for-profit-workforce-study/media Learning for Purpose | An initiative by the Centre for Social Impact, The University of Western Australia Learning for Purpose is an independent, non-partisan, national initiative to research and realise capability development in the Australian Not-for-Profit Sector. We seek to systematically understand and improve the means through which individuals and organisations gain and sustain the knowledge, skills, and abilities for a better world. The initiative is led by the Centre for Social Impact at the University of Western Australia Business School in collaboration with the Not-for-Profit sector, social enterprises, universities, government partners, industry and philanthropists. We have a vision for a thriving Not-for-Profit sector that attracts, develops, retains and motivates the best talent to achieve great things. www.learningforpurpose.org/about Twitter @LearnForPurpose Facebook LearningForPurpose LinkedIn learning-for-purpose Youtube channel/UCcQyNB2_SLszKitZEM8Z1qQ Partners of the Australian Not-for-Profit Workforce Study The Australian Not-for-Profit Workforce Study is realised by Learning for Purpose, an initiative by the Centre for Social Impact, The University of Western Australia, in collaboration with researchers at the University of New South Wales and Swinburne University; and through the support of the Australian Research Council, EY, Australian Scholarships Foundation, and Australian Executor Trustees. This is not a commercial survey; all data is confidential, used for research only, and will not be shared or sold. UWA Human Research Ethics Approval (RA/4/1/8885). Local Melbourne Mum nominated for National AusMumpreneur Awards 2017-07-17T04:11:34Z local-melbourne-mum-nominated-for-national-ausmumpreneur-awards Local business woman nominated for National Awards Natalie Roberts Mazzeo of Miracle Mama has been nominated for the 2017 AusMumpreneur Awards. The AusMumpreneur Awards presented by The AusMumpreneur Network celebrate and recognize Australian Mums in business achieving outstanding success in areas such as business excellence, product development, customer service and digital innovation. The awards are designed to recognize the growing number of women who successfully balance motherhood and business in a way that suits their life and family. Natalie is a Melbourne based Mum and founder of Miracle Mama, an online resource that empowers and inspires mothers with special needs children. Through coaching, community and heart-centered collaborations, her mission is to create a space for women to reconnect with themselves and what is most important to them. Natalie is a passionate writer, speaker and coach. She also has a background in both the corporate and wellness worlds, with experience in Sales & Marketing as well as being a Yoga and Meditation teacher. Natalie explains: "There are many benefits to balancing business and motherhood. The ability to follow our personal dreams as well as enjoy the precious time of raising our children." Yet the initially she lost the balance of work – life – motherhood, when her youngest daughter Chiara had suffered a stroke. As a result, Chiara was left with a serious brain-injury that would impede her ability to ever walk, talk or live a long life. "All of a sudden my life was catapulted into hospitals, therapies and the unknown. Due to high medical needs of my daughter I could not keep up with my yoga business at the time. Unfortunately, I had to close the business and focus on Chiara and her medical needs. Not to mention coming to terms with such a life changing diagnosis for our daughter and what that meant for her and our family as a whole. A few years on I decided to create an online business, that would be a culmination of my background in corporate, yoga, coaching and writing and deliver to the mums who needed it most, special needs mothers. It can very isolating when you have a medically fragile child, so the power of community and connection for the special needs mums has been incredible. Creating an online business helped to create flexible time and space to combine my work with my most revered role, motherhood. It can be challenging to be a successful business woman whilst raising a family and Natalie gives this advice for others thinking about starting their own enterprise. ”Do your research, take your time but never stop chasing your dreams”. Natalie is in the running to be recognised as one of Australia's most outstanding mums in business, nominated under the "Influencer Award" category. You can help by voting for her via https://www.surveymonkey.com/r/ausmum17 Round 1 voting ends at midnight on Friday 21 July. Round 2 voting starts 24th July and ends 13th August. For an interview with Natalie Roberts Mazzeo contact 0413 296 288, http://www.miraclemama.com.au natalie@miraclemama.com.au The winners of the 2017 AusMumpreneur Awards will be announced at a glamorous Awards dinner at Doltone House in Sydney on Friday 25th August. For more information on the AusMumpreneur Awards visit: contact Peace Mitchell on 0431 615 107 or hello@ausmumpreneur.com When is a package for Community Aged Care not a package? 2017-07-11T05:29:32Z when-is-a-package-for-community-aged-care-not-a-package Over the last 6 months, I have been travelling around Queensland speaking to older people about aged care services, and how to access My Aged Care to organise these services. What I am consistently surprised by is the confusion that exists across the board in this group, especially when it comes to the question of “packages”. On February 27 this year, one of the most significant changes to the way in which community aged care is provided in this country was finally enacted. On that date, consumers who were lucky enough to be in possession of a home care package were finally in charge of these packages, able to choose their service provider and able to dictate how the subsidy is spent. Much has been written about the unethical practices of some providers since this time, with exorbitant exit fees, scare mongering about what will happen if a person chooses to leave a provider, and a lack of transparency about the financial status of a person’s package just some of the issues brought to light. The Government had consistently indicated its intention to move to a single community aged care system in this country, with the first step of these reforms implemented with the creation of the My Aged Care single entry point into the system in 2015, along with the creation of the Regional Assessment Services to be the gatekeepers into the Commonwealth Home Support Program (formerly the Home and Community Care/ HACC program). The Government also announced that as of 1 July 2018, this program would be amalgamated with the Home Care Package program to create a single, unified aged care system. At the time, consumer groups got a little bit excited. Finally, there was to be a sensible and single approach to community aged care. The confusion that had pervaded the system since Home Care Packages were introduced to rival the HACC program in the 1990s might finally be over. Some providers (mostly those from the private sector) also got excited. Maybe the proposed changes would finally allow market forces to deal with the duplication and confusion that consumers were feeling? Maybe consumers might finally be able to get the services they wanted, from a service provider that was focused on them as a customer and not on preserving the status quo of inefficiency, significant overheads and large salaries. Well, the 27th of February has come and gone, accompanied by the afore mentioned dodgy behaviours and more than a little scare mongering. These changes (well publicised) have also resulted in more than a little bit of confusion for consumers who have little to no idea where the funding for their services comes from. In the months leading up to the February date, I spoke to dozens of consumer forums and hundreds of older people. When asked if they had a package, the majority answered in the affirmative. Conversations have then gone something like this……. “Of course I have a package”, they said. “And please, can you be my provider?” “I really like what you stand for.” “I really like that you wont charge me travel.” “I really like that you will visit me when I want to be visited.” “I also love that you will try really hard to send the same carer every time I need a visit.” Further investigation revealed that all those people who thought they had a package, and who were desperate to get away from their current provider were actually receiving services through the Commonwealth Home Support Program. Our response then had to be … “Sorry, we can’t help you with those services. Those services are tied to the organisation that receives block funding for those services. We can, however, try to have them broker those services to us”. “Would you, they asked?” “Sure,” we said………. “No” became a mantra through which CHSP funded providers dealt with requests to change providers. We tried, clients tried, their families tried. The answer was still “No”. Some people we came across had been accepted for services by a provider but had been waiting for up to three months to get a service. Phone calls to the provider were either not returned or met with what can only be described as “stone walling”. Still, July 2018 was nearly here, wasn’t it? Only another 15 months or so until consumers had total control over their care. Then came the May Federal Budget, and another announcement about aged care. The CHSP program is now to be extended until 2020. The Regional Assessment Services will also be funded until then, with the previously announced merge with the Aged Care assessment teams (ACATs) apparently off the agenda for now. What the??? Current service providers will have their contracts extended from 1 July 2018 to 30 June 2020. Apparently, the Government wants to introduce increased choice to people receiving care under this program. Exactly what this means is anyone’s guess. A greater focus is also to be placed on wellness and enablement. What this means is also anyone’s guess, although a review is apparently planned. Talk to most people over 65 who are eligible for services and they will tell you that all they want is to get the services they need. They want consistency in approach to their needs, with choice about who visits them, and what they do when they are there. According to these people, wellness for them will be achieved if they are able to receive assistance to do the things they can’t do so that they can live their lives the way they want. The decision to delay the reforms until 2020 puts at risk the whole agenda related to consumer directed care. Two years is a long time in Government policy. Joanne RahnDirectorzanthii communicationsPhone: 0402 148 334Email: joanne@zanthii.comFacebook: http://www.facebook.com/zanthiiau Launch of Minda’s MyChoices web app breaks down NDIS barriers and gives back control to users 2017-07-04T01:25:48Z launch-of-minda-s-mychoice-web-app-breaks-down-ndis-barriers-and-gives-back-control-to-users With a growing number of Australians feeling overwhelmed at the prospect of navigating the National Disability Insurance Scheme, Minda has invested in innovative technology to find a solution – with the Minda MyChoices app now available as a free online planning tool to help them get the support and services they need. Minda CEO, Ms Cathy Miller, said the web-based MyChoices app – which was officially launched on Sunday, 2nd July 2017 -  is believed to be the first of its kind in Australia. “Anyone who needs to navigate the Disability Sector for support for themselves or a loved one knows first-hand how confusing and confronting it can be, and our web-based app offers a user-friendly solution that puts power literally back into the hands of people,” Ms Miller said. “The entire premise of the NDIS is that individuals must be at the very centre of decision-making, but if people don’t know what choices they have then they are not able to confidently make a decision – and with NDIS funding locked in for a 12-month period it is now more critical than ever to get the right support arrangements in place from the beginning,” she said. “The MyChoices web-based app provides a pre-planning toolkit, which people can use regardless of whether they are applying for the NDIS for the first time, already have funding, or if they are applying on someone’s behalf. A video explains the pre-planning support available and then takes users through the steps, with additional instructional videos along the way.” Ms Miller said the web app was expected to play a critical role in helping people to see their application process underway. “Minda has been working with people with disabilities and their families for close to 120 years, and we hope to take any uncertainty and confusion out of the NDIS by walking people through what is needed to prepare their NDIS plan – and that truly puts them at the centre of decision-making.” “People are under no obligation to engage Minda as a server provider, but those that do can tap into the opportunities available through our highly-popular Disability Choices programs, and better understand how individualised funding works, explore employment, accommodation, recreation, personal care, respite, in-home support, and vacation care options, learn more about individualised training programs, and enjoy tailored recreational activities.” With the imminent rollout of the NDIS to Adelaide’s northern areas, Minda will be taking the MyChoices web app to major shopping centres and other public locations to help people better navigate the system and apply for funding. Minda’s new web app can be found at www.mindainc.com.au/mychoices About Minda Established in 1898, Minda is the largest non-government disability support organisation in South Australia that assists people with disability to thrive in their local environments as valued members of their communities by offering residential and lifestyle services, employment and respite support. Minda is a major employer of more than 450 supported workers across its highly successful range of commercial enterprises. Across seven businesses, Minda provides the community with a broad range of services that include manufacturing, design, packing solutions, commercial laundry and catering. More information at https://www.mindainc.com.au/ Nominate a deserving AusMumpreneur and show your support for Australian mums in business 2017-06-22T02:00:12Z nominate-a-deserving-ausmumpreneur-and-show-your-support-for-australian-mums-in-business The AusMumpreneur Conference and AusMumpreneur Awards are all about supporting Australian mums in business. This event provides a unique opportunity for women from all over Australia to come together to gain new skills, promote their business, connect with fellow mums in business, learn from leading business experts and celebrate the success of the best and brightest in the industry. Proudly presented by AusMumpreneur and The Women’s Business School, the AusMumpreneur Awards recognise the best and brightest in the Australian mumpreneur industry. The categories that will be judged are: AusMumpreneur of the Year Rising Star AusMumpreneur of the Year Emerging AusMumpreneur of the Year Regional Business Award Product Innovation Award Digital Innovation Award Sustainability Award Business Excellence Award AusMumpreneur Network Excellence Award Women’s Business School Excellence Award Global Brand Award Big Idea Award Making A Difference Award Retail Business Award Service Business Award Handmade Business Award The People's Choice Awards: Influencer Award Customer Service Award Making a Difference Award (Business) Making a Difference Award (Non-profit) Business owners or those who wish to nominate a mumpreneur, can go to: https://www.ausmumpreneur.com/ausmumpreneur-awards/ Nominations close on Friday the 30th of June 2017. Media Contact: Candice Meisels candice@candicepr.com 0481 369 484 Envigor Home Care supports Ipswich WWII survivor 2017-06-12T02:13:12Z envigor-home-care-supports-ipswich-wwii-survivor Doreen Rice, 82, hasn’t had an easy ride in life. At age five, she and her brother and sister were evacuated from their Chatham Kent, United Kingdom residence during WWII in order to keep them safe from the war. She speaks of making the trip to the train station with a gas mask over her shoulder, and a teddy bear in her hand. Four years of her life were then spent apart from her parents and siblings, only receiving bi-yearly visits from her mother, due to the difficulty and costs involved. Now a resident of Ipswich, Doreen recently made the change to Envigor Home Care in February 2017, after becoming restless with her previous provider. The change was made easy for her, thanks to the help of Envigor's Ipswich East Community Care Business Partner, Linda Marsden. During Doreen's initial consultation with Linda concerning the switch to Envigor, Doreen spoke highly of Linda’s questions about her lifestyle requirements and support needs. “Linda asked what I wanted and needed, she listened,” said Doreen. Happy with the level of personalised care, Doreen now feels like she’s in control of all the arrangements concerning her welfare. She feels comfortable giving directions to the caregivers who visit her home, and in turn has things done exactly the way she wants them. “The staff members are very polite and accommodating,” said Doreen. “Linda is so helpful, and such a cheerful lady. This experience has been a blessing, she’s so obliging and always has a smile on her face.” When asked about the difference between Envigor and her previous provider, Doreen commented on the level of common sense possessed by her current caregivers. “They clean what I need cleaned, when I need it cleaned. They’ve helped take down my lace curtains so I could wash them, then put them back up for me. Doreen was accepted in to nursing college at the age of 17, spending five years living at the college's on-site accommodation, adhering to the strict rules expected of students. In 1956, when Doreen was 22, she married her beloved husband, Norman Rice. Norman was a solider in the Royal Engineers, British Army. Doreen and Norman gave birth to a daughter and son, and moved to Australia in 1971 to continue their journey. Doreen’s husband sadly passed away in 2013, and life has been difficult without her life partner by her side. Currently Doreen is writing her memoirs and spends her time researching her family history, making cards, and following her passion of art. “I keep busy and I very much appreciate the support I receive from Envigor,” said Doreen. - ends -Joanne Rahn Director zanthii communications Phone: 0402 148 334 Email: joanne@zanthii.com Facebook: http://www.facebook.com/zanthiiau Buyer beware...the hidden (and not so hidden) traps of community aged care 2017-06-12T01:11:59Z buyer-beware-the-hidden-and-not-so-hidden-traps-of-community-aged-care The 27th of February 2017 saw the implementation of probably what is the most significant change to hit the community aged care sector since the Home and Community Care Act was first introduced in 1986.Back in 1986, the majority of community aged care was offered by service providers auspiced by frequently church based, not-for-profit organisations - many of which had been providing such services to their communities for a long time using funds obtained from charitable donations.The changes of 27th of February have been a long time coming, with many of the policies associated with these reforms first mooted as far back as 10 years ago.So why the fuss?In a nutshell, for the first time in the history of community aged care service provision, service providers are required to display a high level of transparency and accountability to consumers for the funds they spend on behalf of the consumer for the provision of home and community based care services.What used to be block funding provided directly to organisations is now notionally allocated to the consumer for use as the consumer sees fit, and to meet that person’s care needs.To almost add insult to injury for those providers who would prefer that nothing changed (privately, if not publicly), the consumer is no longer tied to a provider and beholden to that provider for their care services.In a move that has rocked the sector in terms of individual providers coming to terms with the implications of the changes, Home Care Packages now belong to the individual consumer, and can be moved as the consumer moves.Unspent client contributions must now be returned to that person (or their estate) when they exit a package. Historically, providers were entitled to keep these funds to expend as they saw fit, and not always on care either.There have been a number of media articles in recent weeks where the revised service arrangements for consumers have been criticised for being too complicated. These criticisms have been accompanied by reports claiming that some providers are charging anything up to $4000 in exit fees, and using bullying tactics to force people to continue to use them as their service provider. These articles are partly true, but quite significantly are lacking in the detail that consumers need in order to make an informed decision about their care.First of all, there has been commentary about the fees and charges associated with the administration of a home care package. Some of this commentary is accurate, with many providers charging in excess of 35% to a person’s package for services that do not include direct contact with the consumer, and can be considered an overhead cost for the provider. Many providers also charge other fees to consumers such as travel or trip fees, “service support” fees and fees to complete administrative tasks such as making phone calls and liaise with other providers, GPs etc.Secondly, there has been commentary about the charging of exit fees by providers should a consumer wish to transfer to another provider. Consumers should understand that this “exit fee” is only payable from the balance of the package held in trust for the consumer by the provider to cover what are called “contingencies” in regard to that person’s care needs.If the exit fee set by the organisation is higher than the amount of funding held in the package for contingencies, then the provider is entitled to receive these funds from the contingency fund. If insufficient funding is available in the package for payment of exit fees then the provider is only entitled to take that part of the balance that will cover the fees.Finally, there are the reports of bullying tactics being used by providers in an effort to stop people taking their package elsewhere. My advice to these providers is to stop these behaviours now. I heard this week of a person who was told by their carer that if they took their home care package to another provider, then their care staff will lose their jobs. This is not acceptable behaviour by a sector that purports to have the needs of older people front and centre in its thinking always.Similarly, stories abound at present of providers who agree to a person receiving services from them but the person concerned then has to wait some months to receive a service. This is not OK at any level.Consumers deserve the right to make decisions about their care to the capacity they are able; interference by others is likely to confuse the issue further.My advice to consumers is to do your homework and shop around. When you meet with a potential provider, take along your statements from your current provider, and as with any market driven service, ask the new provider to provide you with a quote for their services. You wouldn’t buy a washing machine, a car or a fridge without doing your homework; why would we assume that choosing a care provider shouldn’t be done with the same degree of caution.The more consumers become appropriately and accurately informed by what is possible from their care package, the stronger the community aged care service system will become. Informed consumers exist in all other aspects of life; it is time for this knowledge, and capacity to choose to infiltrate community care.Finally, if consumers are not happy with their current provider, then moving their Home Care Package to another provider is quite easy. Even in areas where workforce is a challenge, organisations that support their staff, pay them well and act as role models for the staff will flourish and prosper in a Consumer Directed Care service environment.Consumers should ask these questions of their provider and assure themselves that the care budget developed by the organisation is being used as was intended, and that relevant staff can be available to respond to questions in a timely manner.If the person still wants to move their package then the new provider should just complete some paperwork and as a provider, the process of registering someone on the system is quite easy.I know that much of the content for this article is a repeat of what has been previously made available to consumers and their families. However, the financial situation in which an older person finds themselves in regard to their Home Care Package is such that accountability and transparency by the provider with the funds in a package is essential in a market driven service sector.Similarly, if a provider does not provide a consumer with a budget for their care plan that describes in detail all the expected income and expenditure and/or if the consumer is not provided with a monthly statement, and if line items on the statement contain service types that are unclear, then that consumer should first discuss their concerns with the provider.If the provider does not address the concerns of the consumer, then it is likely that they are not as serious about Consumer Directed Care as they pretend to be, and the consumer should be looking for another provider.-ends-________________________________________________________________Tracey Silvester is an expert in the area of home care and Consumer Directed Care in Australia, with more than 25 years experience in senior positions in Queensland Health as a consultant to the community and aged care sectors, not-for-profit organisations and private aged care. She is a Registered Nurse, and holds a Bachelor of Science, and a Master of Health Management. Tracey is also an Associate Fellow of the Australian College of Health Services Management.Here is a link to Tracey's six-minute interview with ABC24 during the live national news bulletin on the 27th of February, 2017 discussing Consumer Directed Care (the day changes to CDC were introduced): https://www.youtube.com/watch?v=HpCLx2Fo7eQ&feature=em-upload_ownerJoanne RahnDirectorzanthii communicationsPhone: 0402 148 334Email: joanne@zanthii.comFacebook: http://www.facebook.com/zanthiiau Wavelength International listed in the Best SMEs to Work Asia 2017 2017-05-30T05:21:58Z wavelength-international-listed-in-the-best-smes-to-work-asia-2017 Wavelength International has made the prestigious Best Places to Work Asia 2017, one of only 3 Australian businesses to make the top 10 of the small and medium workplaces list. The Best Places to Work Australia Study is one of the world’s most comprehensive independent studies of workplace culture by global research and consulting firm Great Place to Work – More than 1,400 companies participated in national list studies in the 9 Asia-region countries where Great Place to Work® is represented. Wavelength shot into the top 10 this year, placing 9th in the top 25 Best Places to Work (20-500) employees. It is an impressive achievement, especially in an industry renowned for its high pressure work environments and high staff turnover. “It just goes to show you can be a successful high performance business by embracing a generous and supportive culture,” says Chris Riley, Wavelength’s CEO. “Just by walking through the door, you immediately sense Wavelength is a happy, motivated and engaged place to work. In my experience in this industry our workplace culture is quite unique: everyone cares passionately about the business and working collaboratively as a team." With over 75 employees, Wavelength is Australia’s largest and most successful medical recruitment agency. The company offers a range of employee benefits including: Flexible and family friendly working hours, Free breakfast Fitness classes A creative, casual and fun working environment i Monetary incentives linked with productivity and performance against key goals. Additional information Specific highlights that have made Wavelength a great place to work include: · A generous remuneration and commission scheme renowned for being extremely market competitive. Wavelength is also committed to making salary packages consistent and fair across the organisation. Employees in all roles are recognised and rewarded for outstanding performance. Individual goals created for all employees quarterly which are part of their performance criteria. Managers regularly meet with team members to provide feedback and coach them to be even better in their role. An internal mentoring program which enable employees to discover and develop their talents. · A real commitment to work life balance with a broad range of flexible full-time, part-time and job share work patterns in place. Employees can work flexibly between 7am and 7pm and have the opportunity to work from home one day a week. Wavelength also offers an additional five days of annual leave once an employee has completed four years’ continuous employment. A generous paid parental leave program and flexibility when it comes to extended leave for weddings and overseas trips. · Inspiring values of excellence, ingenuity, integrity and heart incorporated into all business processes, policies and communications. · A bright, fresh, modern and open workspace to encourage a positive working environment and work life balance. There are showers, great training facilities and plenty of room for regular health and fitness sessions. Breakfast, drinks and healthy snacks are all provided daily for all employees. · A love for celebrations – birthdays, anniversaries, individual and company achievements. · An internal social networking platform to foster a modern culture of openness and transparency. · Quarterly employee briefings to share information, business goals, successes, challenges and new initiatives. A commitment to the health sector both in Australia and overseas. Wavelength actively donates and fundraises for the Fred Hollows Foundation and Médecins Sans Frontières. The company also sponsors indigenous medical students and encourages employees to participate in other charitable events throughout the year. ### About Wavelength International Wavelength International
is Australia’s largest medical recruitment company, offering local and international candidate resourcing, medical registration and immigration services for medical professionals and healthcare employers. Based in Sydney, we work with over 300 hospitals, clinics and general practices across Australia, New Zealand and Singapore. About Great Place to Work Inc Great Place to Work Inc, is a global research and consulting firm specialising in workplace excellence and development of high-trust and high-engagement workplace cultures. Our proprietary research tool, the Trust Index Employee Engagement Survey, is taken annually by over 10 million employees worldwide. Leading companies worldwide use our model to increase the levels of trust across their organisations and drive business results. For further information, please contact: Deanna Daly Marketing Executive, Wavelength International Tel: 02 8353 9032 Email: ddaly@wave.com.au www.wave.com.au www.wavies.com.au STAR Community Services Secures Growth Funding for Expansion of Aged Care Services 2017-04-13T05:31:45Z star-community-services-secures-growth-funding-for-expansion-of-aged-care-services-1 Brisbane (23 March 2017). The communities of Redlands, Logan River Valley, Brisbane South and South Coast areas are set to benefit from the recent growth funding secured by STAR Community Services under the Commonwealth Home Support Program.   The Growth Funding has been allocated to STAR for provision of Transport and Home Maintenance services in Brisbane South, Logan River Valley and South Coast areas, and provision of Domestic Assistance in Logan River Valley, to those aged 65 and over.   STAR Community Services is a community organisation operating in Redlands with more than 20 years of experience in aged care services including transport, Home Care Packages, In Home Care, Social Support services and other wellbeing services.   “What makes us unique is that a vast majority of our team are volunteers,” said Mr Rob Spencer, Chairman of STAR. “We are truly a community organisation - run by the community; to serve the community.”   The recent Aged Care Reforms have been designed to give Australians more choice, more control and easier access to a full range of aged care services.   “It is a time of great change and opportunity,” added Mr Spencer. “ Our team has done an outstanding job of putting an action plan together and making sure we provide the best service and experience.”   STAR serves more than 6000 community members, with the ongoing support of over 120 STAR volunteers. STAR’s Transport volunteer drivers assist with around 70,000 trips each year to help seniors and those with disabilities; visit their family and friends, do their shopping, go to medical appointments, and overall enjoy an independent life.   “Our strength lies in community based networks. We are keen to build relationships with other local community organisations and local councils, and leverage from our common synergies,” said Ms Patsy Wilshire, General Manager of STAR.   STAR’s expansion will also result in creation of new job roles in the allocated regions, mainly for Call Centre, Schedulers, Drivers and Administrators. “We will invest significant time and resources in training and developing skills to ensure that the local communities reap the benefits,” added Ms Wilshire.   “The changes brought about by the recent Aged Care Reforms are complex and multi-dimensional, but we are ready. The growth funding will allow us to increase our capacity, and enable us to fill existing gaps in home support services across the allocated regions,” Ms Wilshire added. e-recycler launches free initiative to dispose of unwanted electronic items 2017-02-13T06:04:02Z e-recycler-launches-free-initiative-to-dispose-of-unwanted-electronic-items The days of stockpiling outdated, broken or unwanted electrical items because they are too difficult to dispose are set to become a thing of the past for South Australian homes and businesses following the launch of an initiative which will see hundreds of free, highly-visible Unplug N’ Drop stations placed across the State. Electronic Recycling Australia spokesperson, Mr Andrew Wallace, said more than 50 purpose-built Unplug N’ Drop collection points would be located at key community locations as part of the first stage, with those numbers expected to rise to more than 600 over the coming year. “As Australia’s mountain of unwanted electrical goods continues to grow, it is disappointing that we only recycle less than 5% of the 19.7kg of e-goods that every person discards annually,” Mr Wallace said. “When you compare that performance with Europe, which has about 14kg of discarded electronic items per person annually and a recycling rate of 80%, then it is clear that we lag well behind international efforts to reduce landfill and impact on the environment,” he said. “Whether it is large appliances like fridges and washing machines, or smaller appliances like toasters, kettles, vacuum cleaners, computers, monitors, entertainment equipment like mp3 players and stereos, and electrical tools and gadgets like drills and hairdryers – we are happy to take them all.” “With more than 25.5 million handsets, Australia now has more mobile phones than people, and the 4 million that don’t work add to the volume of toxic and hazardous materials such as lead, mercury, cadmium and brominated fire retardants that go to landfill and contaminate soil and waterways – even though up to 95% of the materials could be reused or recycled.” Minda CEO, Ms Cathy Miller, said Electronics Recycling Australia (formally known as Aspitech) had gone from facing imminent closure two years ago to now setting its sights on potential national expansion and leading the way in responsible electrical and electronic goods recycling. “We are very pleased to support such as remarkable transformation, and the new name of Electronic Recycling Australia better explains the focus of this important social enterprise and positions it to grow beyond South Australia,” Ms Miller said. “This is perfect opportunity for people and businesses to do the right thing by the environment, and support a social enterprise that provides employment opportunities to more than 200 South Australians with disability,” she said. “Our successful electronic and electrical recycling operation helps Minda to provide services to people with disability through sustainable employment, and enrich their lives through greater community participation and contribution in an environment that has a focus on ability, rather than disability.” “It is a basic human right that everyone who wants to work should be provided with opportunity to learn new skills, and be confident in knowing they are contributing to the community. In addition to creating hundreds of ongoing employment opportunities for South Australians, a social enterprise like Electronic Recycling Australia helps to support the overall economic prosperity of the State.” In addition to the free Unplug N’ Drop stations, Electronic Recycling Australia offers a reliable and cost-effective collection service for all electrical or electronic goods that has a plug, uses a charger or is powered by battery. Its EPA-approved and environmentally-compliant facility at Underdale recycles all electrical and electronic goods to the highest standards. More about the Electronic Recycle Australia program and locations of the Unplug N’ Drop collection points can be found at https://www.electronicrecyclingaustralia.com.au/coming-soon/ About Minda Established in 1898, Minda is the largest non-government disability support organisation in South Australia that assists people with disability to thrive in their local environments as valued members of their communities by offering residential and lifestyle services, employment and respite support. Minda, as owner of Electronic Recycling Australia, is a major employer of more than 450 supported workers across its highly successful range of commercial enterprises. Across seven businesses, Minda provides the community with a broad range of services that include manufacturing, design, packing solutions, commercial laundry and catering. Minda announces appointment of Dr Susan Neuhaus as Board President 2017-02-02T23:06:28Z minda-announces-appointment-of-dr-susan-neuhaus-as-board-president Pre-eminent South Australian surgeon and distinguished ex-Army officer, Dr Susan Neuhaus CSC, has been announced as the newly-elected President of the Minda Board. In welcoming Dr Neuhaus to the key strategic role at the helm of SA’s largest non-government disability organisation Minda CEO, Cathy Miller, said the organisation would greatly benefit from her strong networks and experience across the defence, health, research, government and not-for-profit sectors. “Minda is most pleased to have Dr Susan Neuhaus commit to the pivotal role as President as we enter an exciting chapter in our organisation’s evolution in response to the National Disability Insurance Scheme and embark on Stage 2 of our Master Plan development at Brighton,” Ms Miller said. “Susan’s strategic input, wise counsel and extensive leadership experience at a Board level is invaluable, and her integrity, vision, passion and commitment to South Australia mirrors our own core values,” she said. Dr Neuhaus welcomed her appointment, saying it was Minda’s long-standing contribution to enhancing the lives of people with disability, their families and the broader South Australian community that affirmed her decision to accept the President role. ‘Minda has clearly been pro-active in responding to the challenges coming its way because of the NDIS, as well as recognising the demand on the not-for-profit sector to be far more innovative in finding ways to secure its future funding and sustainability,” Dr Neuhaus said. “At is core though, I have had the enormous privilege to have worked with vulnerable people in Australia and overseas, and I truly believe that people can do the most extraordinary things if you give them the opportunity and the resources to do so – and this is really what the Minda mission is all about – enabling people to reach their true potential,” she said. “I look forward to working with the Board and Executive team to build on the great work already underway, and I am deeply honoured at the opportunity to be part of Minda’s future success.” Dr Neuhaus is a Fellow of the Australian Institute of Company Directors (FAICD) and is a Consultant Surgeon in private surgical practice. She holds a Fellowship of the Royal Australasian College of Surgeons (FRACS), an academic position in the Department of Surgery and Faculty of Medicine at University of Adelaide, and is appointed to the RACS Court of Examiners. Dr Neuhaus has also completed an Army career spanning over 20 years, consisting of command, clinical and administrative appointments in the Regular Army and Army Reserve. Her military service was recognised with the award of the Conspicuous Service Cross in the Queen’s Birthday Honours List in 2009 and in 2012, and she was South Australian finalist for the Australian of the Year. She remains a non-executive Director of the Cancer Council SA and has previous experience as non-executive director in several organisations, including Chairperson of the Repat Foundation. Also announced as joining the Minda Board is Ms Noelene Wadham. “In her previous role, Noelene was State Manager (SA) for National Disability Services and she has a strong understanding of the disability sector, having been appointed as the inaugural chairperson of the NDIS Working Group which supported the introduction of the 0-8 year age group rollout of the NDIS for SA children’s service providers,” said Minda CEO, Cathy Miller. “With extensive experience as a board member and private consultant to a range of management teams at top levels of government, Noelene offers excellent credentials across strategic planning, management and governance.” About Minda Established in 1898, Minda is the largest non-government disability support organisation in South Australia that assists people with disability to thrive in their local environments as valued members of their communities by offering residential and lifestyle services, employment and respite support. Minda is a major employer of more than 450 supported workers across its highly successful range of commercial enterprises. Across seven businesses, Minda provides the community with a broad range of services that include manufacturing, design, packing solutions, commercial laundry and catering. Support service expansion ready to deliver real benefits for northern Adelaide families 2017-01-24T02:08:56Z support-service-expansion-ready-to-deliver-real-benefits-for-northern-adelaide-families Families living across Adelaide’s northern suburbs are set to be the big winners following news that Inclusive Directions has given the green light to establish a hub at Salisbury to deliver its successful range of quality programs for children with additional needs. Inclusive Directions Chief Executive Officer, Ms Jocelyn Graham, said the exciting decision to open the Commercial Road office was in response to growing demand from northern suburbs’ families wanting access to programs developed from the latest disability and development education research. “The Salisbury expansion is a logical next step for Inclusive Directions and is a significant milestone in our growth journey. Since opening a similar hub on Daws Road at St Marys in 2015 we have been continually approached by northern-based parents wanting local access to one of the few evidence-based early intervention programs in South Australia for their child,” Ms Graham said. “While we already support several families from as far away as Gawler and beyond, we know that such a long drive can be disruptive and challenging for parents and children alike, so offering a hub at Salisbury means that children get the critical development support they need to thrive without the added transport trauma on families,” she said. “We offer an extensive range of programs and support services from Salisbury, including our highly-successful Early Intervention Program, which has already assisted hundreds of South Australian children across the metropolitan Adelaide and regional areas with Autism Spectrum Disorder.” In addition, the Park Terrace facility will also be home to a newly-created clinical services team, which brings together some of South Australia’s leading specialists in childhood development, assessment and treatment of autism spectrum disorders, learning difficulties, social, emotional and behavioural issues.  “The Inclusive Directions Clinical Service operates under the guidance of Clinical Director and Speech Pathologist, Tanya O’Neil, who is joined by some of South Australia’s leading Clinical Psychologists,” Ms Graham said. “The team can draw on their extensive knowledge to share the skills needed to manage challenging events and emotions so that children are not overwhelmed and can lead a meaningful life. They work with families to help them understand the young person and help with their emotional, behavioural and skill development,” she said.  The announcement is welcome news for Athelstone mother Louisa Calabria, whose 3½ year old son Oliver attends the Salisbury hub for ABA and early intervention therapy twice weekly as well as an additional session at home. “After he was diagnosed as being on the ASD spectrum, Oliver did a two-week intensive therapy and it was like something inside of him woke up. We have seen him finally start to say words, learn and develop as part of the Inclusive Directions program,” Louisa said. “We continue to see improvements in Oliver. He now sits at the table to learn colours, numbers, use building blocks and a range of other teaching tools – which we then reinforce at home,” she said. “We have a window in which we can ensure that Oscar gets early intervention support through ABA, and having the convenience of taking him to Salisbury really lessens the impact on the family and lets me do the school run for my other two boys and still help run the family business.”  Ms Graham reinforced the need for a child living with autism to access enhanced professional early intervention support as soon as possible to assist their development.  “Seeing a family unit work more effectively together, watching a child grow and thrive, empowering parents with the skills needed to improve everyone’s quality of life – they are some of the outcomes that makes what we do so very special,” she says. “We are proud to have been part of the South Australian community for more than 30 years, and as demand grows we will continue to grow with it. Over time we can create additional local employment opportunities in response – so this is a win; win for local families and the local economy.” More about Inclusive Directions can be found at http://www.directions.org.au About Inclusive Directions Inclusive Directions is a not-for-profit, independent organisation with a long history of promoting and supporting children’s inclusion across a range of settings including education, care and community. The organisation provides individual assistance to children, coaching for staff, and support to families to build their skills and networks. It advocates for and support, strong communities through programs, services and training.