The PRWIRE Press Releases https:// 2019-01-17T21:30:00Z Barracuda Boosts Total Email Protection with Forensics and Incident Response 2019-01-17T21:30:00Z barracuda-boosts-total-email-protection-with-forensics-and-incident-response-1 Sydney, 18 January 2019 – Barracuda, a trusted partner and leading provider for cloud-enabled security solutions, today announced the introduction of Forensics and Incident Response. Available to Barracuda Total Email Protection customers, the solution automates incident response and provides remediation options, helping organisations address issues faster and more efficiently. Attackers often attempt to bypass traditional email security measures by using social engineering tactics — emails that contain no malicious code, attachments, or links, or accounts — or by trying to reuse credentials stolen in an outside data breach or compromised through another threat vector. When an attack like this does slip through an organisation’s defenses, administrators need to respond quickly. With Forensics and Incident Response, when users report a targeted attack, administrators can investigate the attack, find all the affected users, remove malicious emails directly from users’ inboxes, and send alerts to users impacted by an incident. In addition, discovery and threat functionality help identify anomalies in delivered email, giving customers and channel partners proactive ways to detect email threats. “Today when security teams learn about email-borne attacks, for most companies, security incident response is a time-consuming, manual process that can take hours or days to identify and remediate, which can often lead to further spread of an attack,” said Asaf Cidon, VP of Content Security, Barracuda. “Forensics and Incident Response addresses these problems by arming businesses with the tools and information they need to handle incidents in a faster and more proactive way that can take minutes instead of hours or days.” Wilbur-Ellis, a leading global agribusiness company, deployed Forensics and Incident Response to strengthen email security, and their IT team is already seeing the benefits. Before introducing the solution, the IT team at Wilbur-Ellis relied on users to report email attacks that may have slipped past email security. Each day users reported a few attacks, most of which relied on social engineering tactics, and for every one of those attacks the team had to search through tens of thousands of emails to see if any of their 4,000 other users had gotten the same message. “Barracuda Forensics and Incident Response allows us to find the emails that slip through the filters and remove them as needed,” said Rick Cahoon, Director of Enterprise Security and Support at Wilbur-Ellis. “Knowing who got the bad email in our enterprise is now all in the same tool. When a suspicious email is reported, we can begin to and sometimes completely remediate the environment quickly. “We can identify which users received the email, which users clicked on any bad links, and block future emails from the bad account — all in the same interface. Barracuda Forensics is a big win for our IT and security teams.” Learn more about Forensics and Incident Response, now available with Barracuda Total Email Protection: https://www.barracuda.com/forensics Resources Get information about Forensics and Incident Response: https://www.barracuda.com/forensics Get information about Barracuda Total Email Protection: https://www.barracuda.com/totalemailprotection About Barracuda At Barracuda we strive to make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 150,000 organisations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level. For more information, visit barracuda.com. Barracuda Networks, Barracuda and the Barracuda Networks logo are registered trademarks or trademarks of Barracuda Networks, Inc. in the U.S. and other countries. Avaya Announces Enhancements to its Avaya Desktop Experience 2019-01-16T23:26:45Z avaya-announces-enhancements-to-its-avaya-desktop-experience SANTA CLARA, Calif. – January 15, 2019 – Avaya Holdings Corp. (NYSE:AVYA) today announced enhancements to its Avaya Desktop Experience portfolio of smart business devices, including a new line of professional-grade communication headsets, expanded Broadsoft UC feature support, enhancements to its Essential Experience J100 Series, and the availability of Device Enrollment Service 2.0. The new portfolio of L100 series professional grade headsets initially includes five corded headsets, with cordless headsets available in the near future. These headsets enable unique AcousticEdge™ technology to provide the maximum audio experience while protecting employees from long-term headset usage issues. These headsets are engineered to work particularly for Contact Center agents, with an innovative, quick disconnect option and supervisor listen-in capabilities. See these headsets in action here. Building on the November 2018 expansion of its Open SIP smart devices portfolio, Avaya has significantly increased the ability of the Essential Experience J100 Series of smart business desktop devices to support Broadsoft UC features, enabling UCaaS service providers to add Avaya Open SIP to their UCaaS offerings on a broad scale. Additionally, Avaya introduced a new full color, high resolution Essential Experience J100 Expansion Module that can be attached to Essential Experience J169 or J179 IP Phones to provide an expanded display. This module can be used for administration and reception positions to view the status of lines being monitored and supports Avaya SIP, H.323, and Open SIP architectures. Avaya also announced that the Essential Experience J179 now supports Bluetooth connectivity. Also introduced is a new 2.0 version of Avaya’s Device Enrollment Service (DES), which facilitates zero-touch provisioning for smart desktop device installation. New capabilities include support of the G14 languages, re-enrollment support, notification and data export enhancements, and security enhancements. Avaya’s DES has been specifically designed to reduce deployment cost and help large service providers scale their cloud business faster. "Avaya continues to make significant strides in revolutionizing the desktop space and advancing the Open SIP market,” said Ard Verboon, General Manager of the Devices portfolio, Avaya. “With the availability of support for Broadsoft advanced features combined with the large breadth of the Avaya Desktop Experience portfolio, Avaya is now a one-stop shop for any smart device that a company may need, and UCaaS providers can now look to Avaya to meet their smart devices needs–from the professional desktop, to campus mobility, to personal and room conferencing, to headsets–as well as industry vertical solutions.” Additional Resources · On January 17th at 10:00am PST, join Alaa Saayed, Frost & Sullivan ICT Industry Director & Fellow and Karen Hong, Avaya Senior Product Manager, Devices as they discuss the Open SIP devices market, ecosystem, and opportunities for UCaaS Service Providers in 2019. · See the Essential Experience J100 series portfolio in action. · Download more information about Avaya’s Open SIP portfolio. About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to expected feature releases and statements about future products, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available atwww.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom Avaya A.I.Connect Ecosystem Expands with New Partners and Offers 2019-01-16T22:48:42Z avaya-a-i-connect-ecosystem-expands-with-new-partners-and-offers Santa Clara, Calif. – January 16, 2019 – Avaya Holdings Corp. (NYSE: AVYA) today announced further expansion of its unique A.I.Connect ecosystem with new partners and partner offers, including an increased focus on incorporating new Artificial Intelligence (AI) capabilities into its Unified Communications (UC) solutions. Knowmail and over.ai are the newly designated A.I.Connect partners with solutions aligned to Avaya’s overall UC and collaboration strategies. They join the broader Avaya ecosystem of companies collaborating on the use of AI and machine learning technologies for Unified Communications and Contact Center, including Verint, with whom Avaya recently expanded its partnership inclusive of additional AI-powered and Cloud solutions. Avaya’s vision for AI in Unified Communications includes strengthening workforce productivity in four key ways: Effortless Prioritization – enabling employees to deal with massive amounts of content such as email, IM, messages, and calls by intelligently prioritizing and responding to the most pressing items first. Smart Communications – leveraging presence to enable “best choice first” and anticipating optimal channels for communications with peers and workgroups Streamlined Interactions – offering timely suggestions and voice activation of communication services, simplifying manual or point-and-click interfaces required by many different communications channel choices today. Optimized Decisions – Providing personalized visibility to complete, relevant data sets that is all too often lost from view or difficult to find. “Avaya’s deep expertise in creating communications and collaboration experiences for enterprise workers leverages AI capabilities for natural language understanding and personal assistants. With the addition of new AI solutions from companies like Knowmail, over.ai and others, our A.I.Connect initiative continues to expand the ecosystem helping to provide optimal AI capabilities for strengthening workforce engagement across omnichannel communications,” said Eric Rossman, Avaya Vice President, Alliances and Partnerships. “Avaya continues to aggressively position AI as a critical element of both the UC and Contact Center strategies offered to their clients,” said Zeus Kerravala, Principal Analyst at ZK Research. “Building off the long-standing success of their DevConnect Program, Avaya’s A.I.Connect initiative allows them to capitalize upon the expertise of their ecosystem for a wide range of use cases, helping enterprises establish early leadership positions through the application of analytical and predictive capabilities enabled by AI and Machine Learning capabilities.” Founded in 2014 with the mission to liberate employees from the agony of information overload, Knowmail supports effortless prioritization by providing a highly secure, personalized AI email productivity capability to Avaya’s Unified Communications clients, offering the user a choice of visual, voice, or mixed experiences. “We’re excited to be part of Avaya’s A.I.Connect ecosystem, and to bring the power of personalized communications to the Avaya customer base,” said Haim Senior, CEO of Knowmail. “Through our relationship, Knowmail and Avaya are capable of delivering a wholly new productivity experience, offering email prioritization by urgency, along with predicted next-best-actions to increase focus, quickly get things done, save time, and stay organized, all within the Avaya Vantage desktop smart phone. This allows professionals more focus and flexibility in their workday, completing urgent tasks even before they can boot and login to their computer in the morning.” over.ai is an AI-enabled voice platform that tackles complex tasks by embracing natural language processing technology and allowing end users to engage naturally, to create a fundamental shift in human-computer interactions. Evolving from point-and-click to listen-and-enable interactions, over.ai will bring voice-enabled AI that streamlines communications tasks on Avaya platforms through listening, understanding and learning from its own environment in real-time. “Enabling organizations to enhance their user experience across every channel will have an enormous impact on productivity and communication,” said Noam Fine, over.ai CEO. “We’re excited to be able to link over.ai’s Voice AI Cognitive Services with Avaya solutions and make this a reality.” In addition, Avaya continues to deepen its overall AI and Cloud strategy for the contact center with an expanded resale agreement with existing A.I.Connect partner Verint. Through this broader arrangement, Avaya customers are now able to obtain powerful AI-enabled solutions that deliver actionable insights across text and speech channels, plus key knowledge management, feedback and online community capabilities directly through Avaya and authorized Avaya channel partners. About A.I. Connect A.I. Connect is a consortium of companies dedicated to supporting and promoting the interoperability and value of artificial intelligence and machine learning within enterprise communications. Established by Avaya in 2017, the initiative creates a community of technology firms who can collaborate on creating the broadest set of technology options of AI capabilities for Avaya customers worldwide to deliver more engaging experiences to their own employees and end customers. More information on A.I.Connect can be found at www.avaya.com/aiconnect. Technology firms interested in joining the A.I.Connect ecosystem can request consideration through aiconnect@avaya.com. About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected feature releases, statements about future products, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom ### Boomi Aligns Amcor’s Australian Supply Chain Data 2019-01-16T00:58:56Z boomi-aligns-amcors-australian-supply-chain-data Sydney, Australia – January 16, 2019 – Dell Boomi™ (Boomi) has announced that global packaging producer, Amcor, has fortified its supply chain by leveraging the Boomi Platform to integrate and align its applications and data with third party logistics (3PL) partner, AirRoad. Amcor creates responsible packaging for food and beverages, pharmaceuticals and medical devices, home and personal care, and a range of other flexibles and rigid plastics across 200 sites in 43 countries. Its large-scale operation relies heavily on the availability of accurate and up-to-date data to meet delivery schedules. This applies to data shared with AirRoad, which provides warehousing and distribution services for Amcor’s southern region operations, including the supply of materials to many of Australia’s largest fast-moving consumer goods (FMCG) companies. With a requirement for seamless data aggregation, sharing and analysis, Amcor implemented the Boomi’s integration platform-as-a-service (iPaaS) as part of a strategic decision to automate key elements of its daily operations. Formerly, the data moving through Amcor’s enterprise resource planning (ERP) and 3PL warehouse management systems was processed manually. This introduced the natural risks associated with human error, and the potential to interrupt the organisation’s supply chain and delay client orders. “We want our customers to grow and prosper from Amcor’s quality, service and innovation,” said Paul Tierney, IT Applications Director, Amcor. “This includes fulfilling customer orders accurately and on time, every time.” The key benefit using Boomi has introduced is efficiency around sales order allocation, with information automatically transferred to AirRoad, allowing the 3PL provider to fulfil the order quickly and have trucks moving faster. “Operational efficiency is critical for an organisation like Amcor, which strives to ensure clients receive their orders to the standards they expect,” said Michael Evans, Managing Director Asia-Pacific and Japan, Dell Boomi. “The introduction of Boomi as the connection point between its ERP and 3PL partner has allowed Amcor to streamline its supply chain to achieve faster order turnaround; the technology works in the background so the frontline of the business can deliver to demands.” About Dell Boomi Dell Boomi (Boomi), an independent business unit of Dell, is the leading provider of a unified platform to build The Connected Business, from cloud integration to workflow automation. Boomi helps organizations accelerate business agility by connecting data, applications and people to run faster and smarter. Visit http://www.boomi.com for more information. © 2019 Boomi Inc. Dell, Boomi, and Dell Boomi are trademarks of Dell Inc. or its subsidiaries. Other names or marks may be the trademarks of their respective owners. Special note: Statements in this material that relate to future results, future hiring, and future events or investment are forward-looking statements and are based on Boomi’s current expectations. In some cases, you can identify these statements by such forward-looking words as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “confidence,” “may,” “plan,” “potential,” “should,” “will” and “would,” or similar expressions. Actual results, hiring, customer trends, and events in future periods may differ materially from those expressed or implied by these forward-looking statements because of a number of risks, uncertainties and other factors, including the challenge of finding and onboarding new personnel, marketplace trends, ongoing management attention to the market, the uncertainties associated with technology changes and the development and release of new technology. Boomi and Dell Technologies assume no obligation to update any such forward-looking statements. Seagate Levels Up Data Creation At CES With Storage Solutions To Fit Any Digital Life 2019-01-07T20:00:00Z seagate-levels-up-data-creation-at-ces-with-storage-solutions-to-fit-any-digital-life LAS VEGAS, NV – CES 2019 – January 7, 2019 – Seagate Technology plc (NASDAQ: STX), a world leader in data solutions, today announced an exciting extension of its portfolio with several new models, including new solid state drive offerings at CES® 2019. From gung-ho gamers to Instagram gurus, photo-collecting parents, or visionary creatives, Seagate offers the data storage solutions that empower users to live their best digital lives in today’s fast-changing data-heavy landscape. Today, consumers have more ways than ever to consume content, driving the need to create, distribute and manage data efficiently. According to a recent IDC whitepaper sponsored by Seagate, five billion consumers are currently interacting with data every single day. By 2025, that number will jump to six billion, or 75 percent of the world’s population. Each of those six billion people will have at least one data interaction every 18 seconds, bumping the amount of data created worldwide to 175 zettabytes by 2025. Consumers increasingly need reliable ways to collect, protect, manage and access a good portion of that data, and Seagate’s latest products – including the cutting-edge LaCie® Mobile Drive, LaCie Mobile SSD, Seagate Backup Plus HDDs, FireCuda® 510 and BarraCuda® 510 internal SSDs, and IronWolf® 110 NAS SSD – are designed to fit a variety of data storage needs and digital lifestyles. “Today’s digital world impacts businesses and consumers globally. Companies are increasing digitization and consumers are embracing personalized, real-time data interactions. With these changes come higher expectations for managing data,” said Jeff Fochtman, vice president of marketing for Seagate. “With over 40 years’ experience in data management, Seagate is continuously innovating to prepare customers for this new era of data resilience. Our new lineup of data storage solutions empower consumers to efficiently manage their video, photos, and documents, at home, in the office, or on-the-go.” Seagate’s newest lineup of storage solutions helps consumers level up and manage their data storage needs. They include: The Storage Style Icon Seagate’s premium LaCie brand continues to deliver iconic storage solutions for all design aficionados and creative professional go-getters. Need to capture different angles of your #OOTD, several times a day? LaCie Mobile Drive is ideal for an ever-growing digital library with its capacity topping out at a massive 5TB. When there is a need for fast file transfers, LaCie Mobile SSD dishes out intense speeds of up to 540MB/s, offering capacities up to 2TB. Whether shuttling content from the set to post-production or using it as a scratch disk editing 4K video projects, the drive helps close the project on time and in style. Both solutions feature a unique, eye-catching diamond-cut design complementing Apple® MacBook® aesthetics and include a 1-month subscription to the Adobe® Creative Cloud® All Apps plan. LaCie Mobile Drive features a 2-year limited warranty, while LaCie Mobile SSD offers a 3-year limited warranty and a 3-year subscription to Seagate Rescue Data Recovery plan. Both new drives are available in January. Your Storage for Favorite Memories Photos, movies, documents, phones, tablets, laptops. Today’s connected consumer has a digital world made up of many parts. Seagate’s Backup Plus is a family of portable external hard drives to help the everyday consumer balance life and provide peace of mind. Photo-happy parents can snap away and not worry about losing these precious mementos knowing their new Backup Plus drive can help them breathe a little easier. Backup Plus Ultra Touch (1TB and 2TB capacities) offers a high-touch sensory experience that feels a little like home with premium features including automatic backup with multi-device folder sync and data protection with hardware encryption. Backup Plus Slim (1TB and 2TB capacities) and Backup Plus Portable (4TB and 5TB capacities) are both outfitted with lustrous aluminum finishes available in black, blue, and silver and offer automatic backup. Aiding your creativity, the new Backup Plus models include a complimentary 2-month subscription to the Adobe Creative Cloud Photography Plan. Backup Plus Ultra Touch will be available in February and Backup Plus Slim and Backup Plus Portable will be available in March. Your Speedy Advantage to Upping the Game Fear not, PC gamers. In the Esports and live-stream era, Seagate takes your need for speed seriously. The FireCuda 510 M.2 PCIe NVMe SSD delivers blazing performance with intense read and write speeds for the ultimate gaming experience. Its crisp 4K video processing and high IOPS allows gamers to run multiple simultaneous video streams and programs – crucial for gameplay recording and streaming. Plus, its ultra-small M.2 2280 form factor means you can beef up just about any size system – be it a laptop, mini PC, or desktop. We understand that the need for speed extends beyond gaming. For the consummate multitasker and performance seeker, the BarraCuda 510 M.2 PCIe NVMe SSD features next-level speed for accelerating applications, with an ultra-small form factor for ultra-thin laptops, mini-PCs, and desktops. It is everything you love about the BarraCuda brand, now in an M.2 form factor. Available this spring, FireCuda 510 and BarraCuda 510 feature Seagate’s SeaTools SSD GUI dashboard for easy data management and a 5-year limited warranty. The World’s First Purpose-Built SSD for NAS Seagate’s IronWolf 110 SATA SSD is the world’s first purpose-built NAS SSD. It is designed with enterprise-class endurance and reliability, has a 24/7 always-on work ethic, and offers capacities of up to 3.48TB. Seagate’s exclusive Durawrite® technology helps accelerate reads and writes, extend the life of the flash and provide up to 7000 TBW on the 3.84TB capacity drive. With the ability to access, share and backup files from nearly anywhere, Network Attached Storage appliances (NAS) have become a necessity for many business owners, professionals, creative pros and prosumers. Choosing tough, ready and scalable IronWolf drives ensures top performance and the best possible user experience with the confidence of a 5-year limited warranty and 2-year data recovery support. IronWolf 110 will be available this January. For more details, come “Level Up” during CES 2019 in the Seagate Experience Zone at The Venetian, 3rd Level, Lido Ballroom 3140. There, you will find interactive product demos and live experiences that showcase how the latest Seagate and partner technologies are teaming up to unlock the potential of creative workflows, smart home technologies, gaming, edge computing, and more. You can also find more information on the new products by visiting the following pages: LaCie Mobile Drive https://www.lacie.com/products/mobile-drive/ LaCie Mobile SSD https://www.lacie.com/products/mobile-ssd/ Backup Plus Ultra Touch, Backup Plus Slim, and Backup Plus Portable https://www.seagate.com/consumer/backup/backup-plus/ FireCuda 510 https://www.seagate.com/internal-hard-drives/ssd/firecuda-ssd/ BarraCuda 510 https://www.seagate.com/internal-hard-drives/ssd/barracuda-ssd/ IronWolf 110 https://www.seagate.com/internal-hard-drives/ssd/ironwolf-nas-ssd/ For more information, please visit https://www.seagate.com/news/, https://www.lacie.com/company/news/, and https://blog.seagate.com/ces-2019/ About Seagate Seagate crafts the datasphere, helping to maximize humanity’s potential by innovating world-class, precision-engineered data management solutions with a focus on sustainable partnerships. Learn more at www.seagate.com. Follow Seagate on Twitter, Facebook, LinkedIn, Spiceworks, YouTube and subscribe to our blog. ©2019 Seagate Technology LLC. All rights reserved. Seagate, Seagate Technology, the Spiral logo, and LaCie are registered trademarks of Seagate Technology LLC in the United States and/or other countries. FireCuda, BarraCuda, IronWolf and Durawrite are trademarks or registered trademarks of Seagate Technology LLC or one of its affiliated companies in the United States and/or other countries. Adobe, Creative Cloud, and Adobe Premiere are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Apple, MacBook, and Apple Store are trademarks of Apple Inc., registered in the U.S. and other countries. All other trademarks or registered trademarks are the property of their respective owners. When referring to drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB equals one trillion bytes. Your computer’s operating system may use a different standard of measurement and report a lower capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be available for data storage. Actual data rates may vary depending on operating environment and other factors, such as chosen interface and disk capacity. # # # Blue Prism Named a Market Leader in Ovum Decision Matrix on Robotic Process Automation (RPA) Platforms 2018-12-19T21:00:00Z blue-prism-named-a-market-leader-in-ovum-decision-matrix-on-robotic-process-automation-rpa-platforms Sydney, Australia – December 20, 2018 – Blue Prism (AIM: PRSM), the provider of the world’s most successful Digital Workforce, today announced that it is named a “market leader” in the 2018-19 Ovum Decision Matrix (ODM) on RPA platforms. The ODM report evaluated several RPA platforms and compared RPA platform providers on an extensive range of criteria under “technology” and “execution and market impact” assessment dimensions, with Blue Prism achieving high scores for both assessment dimensions. “Blue Prism has strong technical credentials in terms of enterprise RPA capabilities, offers a functionally-rich RPA platform, and has executed well against aggressive product and growth strategies to drive rapid customer adoption,” said Saurabh Sharma, Principal Analyst at Ovum. The report highlights Blue Prism’s strong product roadmap execution over the past 12 months including investing heavily in intelligent automation (IA)-focused initiatives while providing users with certified reference architectures for major IaaS providers (Microsoft, Amazon, Google and IBM), with resilient and elastically scalable topologies. The company’s push into areas such as adapting to evolving process patterns and deriving contextual meaning, understanding and contextualizing visual information, workload optimization, and autonomous resolution of business and system problems is paying off with greater customer adoption. “We are glad to see Ovum recognize Blue Prism as a market leader and innovator in robotic automation," said Dave Moss, Co-Founder and CTO for Blue Prism. "Ovum points out that RPA platforms are rapidly evolving with integration of cognitive and cloud capabilities to help organizations stay competitive and operate efficiently. This is consistent with our experience as we see more and more of our customers using RPA as a foundation for their digital transformation.” The ODM also indicates that Blue Prism has, “a cohesive, modular architecture with component-level APIs, and offers load balancing, high availability (HA), and disaster recovery (DR) and failover (active/active and active/passive) capabilities as standard features.” The report goes on to say that Blue Prism achieved a high score for “security, monitoring, and governance”, key selection criteria for enterprise customers. About Blue Prism As the pioneer, innovator and market leader in Robotic Process Automation (RPA), Blue Prism delivers the world’s most successful Digital Workforce. The company’s intelligent digital workers provide government and business leaders with new operational capacity and intelligent skills to automate mission-critical business processes, while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount. Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500 and public-sector market. Billions of transactions and hundreds of millions of hours of work are executed on Blue Prism software robots. For more information about Blue Prism (AIM: PRSM), visit www.blueprism.com and follow the company on LinkedIn and Twitter. About Ovum Ovum is a market-leading research and consulting firm focused on helping digital service providers and their technology partners thrive in the connected digital economy. Through its 150 analysts and consultants worldwide, it offers expert analysis and strategic insight across the IT, telecoms, and media industries. Founded in 1985, Ovum has one of the most experienced analyst teams in the industry and is a respected source of guidance for business leaders, CIOs, vendors, service providers, and regulators looking for comprehensive, accurate, and insightful market data, research, and consulting. With 23 offices across six continents, Ovum offers a truly global perspective on technology, communications and media markets and provides clients with insight including workflow tools, forecasts, surveys, market assessments, technology audits, and opinion. ### Media Contacts Sue Ralston Einsteinz Communications Phone: 02 8905 0995 sue@einsteinz.com.au 90% of Companies Deploy Artificial Intelligence to Enhance the Customer Journey: MIT Global Survey 2018-12-18T01:14:17Z 90-of-companies-deploy-artificial-intelligence-to-enhance-the-customer-journey-mit-global-survey New MIT Technology Review Insights report sponsored by Genesys found that ‘customer–centric’ brands using advanced AI benefit from increased efficiency, greater brand loyalty, and notable gains in revenue. A global survey of nearly 600 executives across 18 countries found that companies adopting artificial intelligence (AI)-enabled technology across the customer journey have seen a positive impact on customer satisfaction, service delivery and contact centre performance. Humans + bots: Tension and opportunity – How top global brands blend human skills and AI to build customer intimacy and drive growth, is the new report from MIT Technology Review Insights, sponsored by Genesys. It analyses how businesses use AI in customer experience programs and examines the corresponding business performance and return on investment (ROI). The survey polled small to large-sized companies, with nearly half of respondents from large organisations with over $5 billion in revenue. Over a quarter (27%) of the customer experience executives surveyed were from the Asia Pacific region (APAC) many of whom were based in Australia and New Zealand. Australian and New Zealand companies confident in AI The survey finds that businesses in Asia Pacific report greater confidence that AI will contribute to significant brand awareness and customer lifetime value performance. Other APAC findings include: Nearly half of respondents indicated that between 25% to 50% of all enquiries are now completely resolved through automated channels, leaving agents more time to handle complex tasks. 84% of respondents believed customers felt closer to them because of their efforts to improve customer experience. More so than other regions, APAC respondents balance a strategic concern for efficiency and intimacy with 76% believing AI investment is driven by a need to improve customer intimacy, and 96% agreeing it is also driven by a need to improve customer experience efficiency. Large Upticks in Efficiency Globally, respondents reported that AI dramatically improves the efficiency, processing speed and transaction volume of customer interactions. Almost 90% of companies report faster complaint resolution, and over 80% say they enhance call volume processing using AI. By implementing AI, 70% of respondents report they’ve benefitted from improved revenue. More than half of those surveyed note increases in overall revenue of more than 5%, while over 30% cite revenue growth of more than 10%. Merijn te Booij, Chief Marketing Officer, Genesys said that the research shows that businesses win big when they deploy AI to handle simple, repetitive tasks. “AI dramatically saves human resources for more complicated or emotional customer needs. “Pairing automation and machine learning with live agents lead to happier customers, more satisfied employees and financial rewards,” said te Booji. Deepening Customer Relationships The MIT Report also revealed that 67% of customer experience leaders embrace AI to make the customer experience more efficient, but also to create deeper, more meaningful relationships with consumers. In fact, 74% of those surveyed say AI enables agents to spend more quality time with customers. And, over two-thirds of respondents say they employ automated self-service channels, instant messaging chatbots, and sentiment analysis to deliver highly personalised experiences that strengthen ties with customers. Additionally, 45% of respondents (and more than 75% of customer experience leaders) say AI helps them understand the difference between their stated brand attributes and what customers really think about them. “While investments in AI are primarily driven by efforts to improve efficiency, the technology’s ability to help companies understand and connect with their customers in more meaningful ways cannot be understated,” te Booij explained. “Not only do businesses from across the world benefit from day-to-day improvements in contact center performance, they also achieve significant gains in customer loyalty and revenue.” - ends - The full report: Humans + bots: Tension and opportunity – How top global brands blend human skills and AI to build customer intimacy and drive growth. MIT Technology Review Insights, 2018. is available from Genesys. Download your copy here. About MIT Technology Review Insights For more than 100 years MIT Technology Review has served as the world’s longest-running technology magazine, the standard bearer of news and insights on how the latest technologies affect the world around us. Read by a global community of innovators, entrepreneurs, investors and executives at the highest level, it offers an unrivaled authority that is backed by the world’s foremost technology institution, and features editors with a deep technical knowledge and understanding of technological advances. MIT Technology Review Insights is the content solutions division of MIT Technology Review. It includes two main divisions: Research and Live Events. Aligned with the same stellar editorial heritage and standards as the magazine itself, we leverage our access to a wide network of subject matter experts and leading content contributors to create custom content for clients who want to reach new audiences with relevant, cogent and high-quality stories and experiences to users wherever they want it — in digital, print, online, and via unique in-person experiences. Humans + bots: Tension and opportunity is a report by MIT Technology Review Insights based on a global survey of 599 executives and a series of expert interviews. MIT Technology Review collected and reported on all findings contained in this paper independently, regardless of participation or sponsorship. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ©2018 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys and the Genesys logo are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 29212 7867 +61 410 510 080 Revolutionary Mobile Signal Booster Launches in New Zealand 2018-12-17T00:00:48Z revolutionary-mobile-signal-booster-launches-in-new-zealand Cel-Fi GO can provide indoor and outdoor coverage and is ideal for any location where cellular service is poor. Managing Director of Powertec Telecommunications, Raymond Smith, stated the solution would largely resolve frustrations with poor wireless coverage areas and call quality. “Cellular coverage in vehicles, homes and offices is more critical than ever before as the norm becomes to rely on mobile phones as the primary mode of communication,” he said. “Cel-Fi GO addresses these issues of poor mobile coverage and amplifies signal strength.” After a successful launch into the Australian market in 2017, the device was enthusiastically snapped up by fleet, 4WD, vehicle, marine, home, office and caravan markets. “We had an incredible opportunity to work alongside US-based Nextivity for the past couple of years to help bring the Cel-Fi GO to market in Australia and now we’re looking forward to boosting signals in New Zealand,” said Raymond. The cellular coverage solution leverages smart technology and award-winning IntelliBoost® signal processing to deliver the industry’s best voice and data wireless performance. “Based on the enthusiastic uptake in Australia we would expect that New Zealanders would embrace this product to solve their poor mobile coverage problems.” Cel-Fi GO is the first carrier-class cellular coverage solution to feature industry leading 100dB system gain – more than one hundred times powerful than traditional methods – cradle and antenna. Operated on 3G and 4G frequency bands, the device is indoor/outdoor IP rated and can be used in marine, automotive and fixed applications, for moving vehicles and building installations to amplify cellular signals using a number of patented algorithms. “Cel-Fi GO automatically adapts to the moving environment, jumping from tower to tower by not releasing the signal until the incoming tower signal strength is sufficient,” explained Raymond. Coupled with antennas and the Cel-Fi WAVE smartphone app, Cel-Fi GO is the ideal solution to resolve the toughest coverage challenges. From this month, Cel-Fi GO is available to New Zealand residents and mobile subscribers of the Vodafone network. More about Powertec Telecommunications Australian-born, global hardware and communications company, Powertec Telecommunications, is optimising connectivity far and wide with its low-cost, smart technology solutions. From humble beginnings in 1995 as a one-man team on the Gold Coast, the company has grown into an international operation with offices in NSW, Victoria, WA, QLD, NT and New Zealand. Founder and CEO, Raymond Smith, said that the driving force for the development of the business was to deliver individuals and businesses with solutions to help stay connected. “Our wireless communication products and solutions aim to make a difference in people’s lives and ensure that they can communicate and be connected no matter where they may be,” he said. “The products we offer are intelligent, reliable and durable for optimal connectivity and best possible performance.” Through a commitment with its partners and manufacturers, Powertec has secured exclusive distributorship in Australia and New Zealand for many complementary products that have attracted over 2,000 resellers and retailers, as well as internationally. In 2012, the company teamed up with Nextivity Inc. – a leading developer of cellular coverage technology – becoming the Australia Pacific distributor of Cel-Fi mobile smart repeaters; a first of its kind consumer product to be approved by all mobile carriers in Australia and New Zealand. “Powertec’s product reliability and onboard intelligence is the reason our network continues to grow and we’re able to offer effective wireless coverage and technology solutions in addition to products that work in harmony with cellular networks,” said Mr Smith. “Thanks to Powertec’s innovative solutions there are now thousands of sites and users with access to high speed data where previously it was not possible. “ Powertec today supplies mobile carriers, large multinational companies, government departments, defence, emergency services, small to medium sized businesses and individuals with its breadth of hardware solutions enhancing the ability to communicate. For more information on Powertec Telecommunications, visit their website: www.powertec.co.nz - ENDS – ALL MEDIA ENQUIRIES: Emma Bain | M10 Collective Ph: 0438 264 355 Email: emma@m10.com.au Blue Prism Becomes First Software Vendor to Achieve Highest Level of Veracode Verified Accreditation 2018-12-12T21:07:53Z blue-prism-becomes-first-software-vendor-to-achieve-highest-level-of-veracode-verified-accreditation Sydney, Australia – December 13, 2018 – Blue Prism (AIM: PRSM), the provider of the world’s most successful Digital Workforce, today announced that it is the first and only robotic process automation (RPA) vendor to achieve the highest level of Veracode Verified, a program that validates a company’s secure software development processes. Blue Prism is also the world’s first software vendor to attain Verified Continuous, Veracode’s top tier and its most comprehensive for integrated and mature secure practices. The Veracode Verified accreditation is issued by one of the leading providers of application security, validates Blue Prism’s ongoing commitment and market leadership in prioritizing security and creating secure software. With approximately 30 percent of all data breaches occurring as a result of a vulnerability at the application layer, software purchasers are demanding more insight into the security of the software they are buying. The Veracode Verified seal and attestation provides customers with a way to identify the commitment of individual software vendors to ensuring that their products are secure by design. Blue Prism’s Digital Workforce Platform has successfully met the requirements of the Veracode Verified program allowing for better security integration into the development process. “Blue Prism’s partnership between its security and development teams to ensure secure coding practices was pivotal in the achievement of Verified Continuous,” said Asha May, Director of Customer Engagement at Veracode. “Blue Prism is committed to delivering secure code to help organizations reduce the risk of a major security breach.” This certification not only validates Blue Prism’s focus on providing an authentically built, enterprise-grade secure solution to this market, but is also part of the company’s intrinsic product development methodology. By completing and passing rigorous testing, the Veracode Verified program moves Blue Prism beyond point-in-time security testing, into a mature application security program that enforces secure development practice across the entire Software Development Life Cycle (SDLC). “Enabling organizations to move forward confidently in their intelligent automation initiatives is a keystone of long-term success for RPA vendors,” says Dave Mayer, Principal Analyst, AI & RPA from NelsonHall. “Reaching this level of security certification underscores Blue Prism’s prioritization of data and access security not just as a product feature, but as an ongoing, rigorous process encompassing the complete automation lifecycle.” When purchasing software, customers and prospects are demanding to understand how secure the software is. As part of Veracode Verified, Blue Prism can now demonstrate that its application has undergone security testing as part of the development practice. Additionally, participating in the program ensures that Blue Prism’s software meets an exceptionally high standard of application security, reducing risk for the customer. Organizations that have their secure development practice validated, and their application accepted into the Verified Continuous Tier, have demonstrated that the following security gates have been implemented into their software development practice: Assesses first-party code with static analysis Provides developers with remediation guidance on how to remediate flaws which have been introduced Assesses open source components for security vulnerabilities Documents through a policy that the application is compliant when there are no vulnerabilities medium or above Integrates security tools into development workflows Provides secure coding training to the development team and advanced secure coding training to an identified security champion on the development team. “Blue Prism’s participation in this program provides peace of mind to customers and prospects that our RPA platform meets the highest standard of application security, helping reduce risks while mitigating vulnerabilities,” said Colin Redbond, head of technology strategy for Blue Prism. “It also further highlights our leadership in RPA security and enables us to help organizations support their PCI-DSS, SANS 25, OWASP and CERT compliant processes while meeting the security and governance requirements in the most highly regulated industries.” About Blue Prism As the pioneer, innovator and market leader in Robotic Process Automation (RPA), Blue Prism delivers the world’s most successful Digital Workforce. The company’s intelligent digital workers provide government and business leaders with new operational capacity and intelligent skills to automate mission-critical business processes, while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount. Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500 and public-sector market. Billions of transactions and hundreds of millions of hours of work are executed on Blue Prism software robots. For more information about Blue Prism (AIM: PRSM), visit www.blueprism.com and follow the company on LinkedIn and Twitter. ### Media contacts Sue Ralston or Pru Quinlan at Einsteinz Communications– For Blue Prism sue@einteinz.com.au or pru@einsteinz.com.au +61 (0)2 8905 0995 Media contacts Sue Ralston or Pru Quinlan at Einsteinz Communications – For Blue Prism sue@einteinz.com.au or pru@einsteinz.com.au +61 (0)2 8905 0995 Media contacts Sue Ralston or Pru Quinlan at Einsteinz Communications – For Blue Prism sue@einteinz.com.au or pru@einsteinz.com.au +61 (0)2 8905 0995 Media contacts Sue Ralston or Pru Quinlan at Einsteinz Communications – For Blue Prism sue@einteinz.com.au or pru@einsteinz.com.au +61 (0)2 8905 0995 Sunsuper slashes customer response times with CX offering from Genesys 2018-12-12T01:26:59Z sunsuper-slashes-customer-response-times-with-cx-offering-from-genesys Sunsuper, one of Australia’s fastest growing superannuation funds, selected Genesys® (www.genesys.com/anz), the global leader in omnichannel customer experience (CX) and contact centre solutions, to refresh its CX capabilities to support business growth and has already seen impressive results. Sunsuper’s previous contact centre system needed between two and three business days to respond to emails and web queries. Since switching to Genesys PureConnect™ inquiries are now resolved in a matter of hours. By integrating web chat functionality across key online functions – member join and pay super online fulfilment rates have also improved. Enhanced features and new functionalities have given Sunsuper members greater choice on when and how they want to engage, lifting customer satisfaction by 2% and increasing the number of members who have judged their experience with Sunsuper as ‘excellent’ or ‘above and beyond’. QPC, a partner specialising in contact centres, worked to identify key business objectives as part of overhauling Sunsuper’s CX capabilities. After 10 years of solid growth, Sunsuper needed a solution that was faster and more efficient to enable better business performance to provide a seamless customer and user experience. QPC recommended the Genesys PureConnect™ omnichannel contact centre solution, after close consideration of all market options, for its unified approach to managing multichannel customer interactions. Amalie White, Head of Customer Interactions, Sunsuper, said the Genesys PureConnect platform was the right solution for them as it met their core values of being a customer-centric organisation. “Its intuitive features and ability to streamline tasks across different communication channels, has led to real, tangible results for the business already. “Our initial trial of the Genesys PureConnect platform began with 80 customer representatives; it has since been rolled out to 250 Sunsuper staff, representing nearly a quarter of the organisation. This is a testament to the capabilities and intuitive nature of our refreshed customer offering,” said Ms White. In addition, Sunsuper expects more business performance improvements. Previously, contact centre agents were juggling multiple, disparate systems and onboarding/training of new staff was lengthy and costly. Genesys PureConnect solution has paved the way for a frictionless, easy and immediate customer journey. Happier customers have also led to a positive impact on staff satisfaction. By streamlining administrative tasks, staff are able to focus on more rewarding conversations with members. Gwilym Funnell, Vice President of Sales and Managing Director, Genesys Australia and New Zealand, said the increasing digitisation across all industry sectors has put pressure on businesses to keep up with the pace – or risk losing out to competition. “Genesys has built a reputation for developing some of the world’s most sophisticated contact centre solutions to support organisations and their evolving customer and business needs. We are pleased to see Genesys PureConnect equip organisations like Sunsuper for success today and into the future,” said Mr Funnell. Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year 2018-12-10T01:45:00Z genesys-purecloud-generates-triple-digit-revenue-growth-year-on-year In the first three quarters of 2018, Genesys® reported record momentum for the PureCloud® platform, a unified, all-in-one customer engagement and business communications solution. In Australia and New Zealand, the company boosted PureCloud revenue by nearly 100% and customer wins grew by nearly 200%, compared with the same period last year. Genesys signed deals with more than 500 customers globally, making PureCloud one of the fastest-growing Software as a Service (SaaS) platforms on the market today. With a proven return on investment (ROI) nearing 600%*, leading brands of all sizes are choosing PureCloud to avoid high upfront investment for hardware and software associated with on-premise solutions. The cloud solution enables businesses to engage with their customers via voice, web chat, email and text. Companies including Accordo New Zealand, Westpac New Zealand, The Warehouse Group, Fonterra, 86 400, Greater Bank and O’Brien Glass have made the move to PureCloud, joining international firms such as Actavo, ARS, Asistencia Boliva, BookIt.com, Butterball, Company Nurse, Entrust Energy, Flex Gestão de Relacionamentos S.A., Kenkou Communications (RIZAP GROUP), Performance Health Technology, Pfizer Japan, Postcode Lottery, QuinStreet Brazil, Seguros Bolivar, and many more. A Cross-Industry Solution for Customer Conversations In the past year, over half of all new customers chose Genesys PureCloud, across the three primary offerings. This is due to its ease of use, quick deployment and scalability. In addition, there has been marked momentum among enterprises, with a 330% increase in new customer wins with very large organisations, including a multi-million-dollar deal with one of the world’s leading ridesharing companies. Notably, there’s been marked growth in the number of deals won in the public sector (600%) and travel/tourism industry (300%). PureCloud’s global footprint has expanded rapidly. North America and Latin America have experienced double-digit increases; while wins in Europe, the Middle East, Africa and Asia Pacific have climbed nearly 200% each. This growth is due in part, to the deployment of the Amazon Web Services Cloud in Germany, the expansion of PureCloud’s internet-based telephony service in four new markets, and the solution’s growing ecosystem of strategic reseller partners. In fact, PureCloud partners account for almost 50% of software sales this year alone. “There’s no denying PureCloud is experiencing explosive growth,” said Olivier Jouve, Executive Vice President of PureCloud at Genesys. “Smaller, fast-growing organisations with limited resources love PureCloud because of its simplicity and cost-effectiveness. Large, global enterprises applaud it for its infinite scalability and the flexibility of its public API. And no matter the size – everyone agrees – it just gets the job done.” Getting Better All the Time Currently, PureCloud manages an average of more than 3 million conversations per day and 4 billion API calls a month for businesses around the world across every industry. New features and capabilities are released to the PureCloud platform every week, with nearly 130 this year to date. A few highlights include: Analytics: New filter, save and export capabilities provide customers with virtually limitless ways to view, filter and refine data. Digital: Support offered for SMS text interactions, Facebook Messenger, LINE, and Twitter. Workforce Management: The first-ever AI-powered automated forecasting and scheduling service for contact centres generates results with proven accuracy of 95%-97%. Embeddable Framework: Using this simple plug-and-play framework, now the PureCloud user interface can be embedded into third party applications, such as a customer relationship management (CRM) system. Premium Client Applications for the PureCloud platform: More than 60 PureCloud integrations are available, and over half of PureCloud customers are using one or more. Customers can also access a free trial of third-party Premium Client Applications directly through the Genesys AppFoundry, allowing customers to go from installation to setup in less than five minutes. Launched globally in 2015, the PureCloud platform is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth. Recently, Genesys was recognised as a “Leader” for its PureCloud platform in “The Forrester Wave™: Cloud Contact Centers, Q3 2018” report. Forrester Research, Inc., a leading global research and advisory firm, looked at current product offering, strategy, and market presence. Download your complimentary copy of The Forrester Wave: Cloud Contact Centers, Q3 2018. *A commissioned Total Economic Impact™ of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. More information: www.genesys.com/anz Data Exchange Networks receives TIER-Ready IV design review award 2018-12-05T21:00:00Z data-exchange-networks-receives-tier-ready-iv-design-review-award Perth, Australia: 6 December 2018: Australian company, Data Exchange Network Limited (ASX: DXN) has become the first modular data centre developer in the world to receive both TIER-Ready III and TIER-Ready IV design review awards to allow modular capacity to be deployed with the required levels of resiliency and combined within the same site. Uptime Institute’s TIER-Ready IV design review award enables DXN to deliver its pre-fabricated modular facilities to global customers with the assurance that the modules have already been pre-approved by Uptime Institute to verify conformity to the design elements of the Tier Standard. In addition, it establishes DXN as the only developer (modular or traditional) currently capable of offering a blended Tier-III and Tier-IV modular environment within a single data centre facility. Uptime Institute’s Chief Technology Officer Christopher Brown, commented: “Data Exchange Network has recognised the need for a range of modular data centre solutions that support the various levels of Tier Standard specified resiliency. DXN is the first modular data centre provider to offer a range of individual solutions that work together yet are individually aligned with the Tier Standard: Topology Tier III and Tier IV requirements.” DXN can offer a blend of Tier-III and Tier-IV modular environments at its Sydney and Melbourne co-location data centres which are scheduled to open in early 2019. Unlike competitors who deliver a one-size fits-all facility, DXN can tailor its colocation space to suit unique customer applications and requirements. By offering a choice of both Tier III-and Tier-IV in a single facility, DXN customers can tailor their cloud configuration and optimise costs accordingly. The company is also planning to construct blended Tier-III and Tier-IV data centres for other organisations in Australia and Asia who are seeking rapid deployment of pre-certified space of all sizes. Peter Christie, CEO at Data Exchange said: “These design review awards by Uptime Institute mark the end of the engineering phase for the two new data centres in Melbourne and Sydney. DXN is now able to deliver blended Tier-III and Tier-IV capacity at both data centres in order to meet unique customer requirements and set price points that reflect the resilience they require.” He continued, “For our mission critical infrastructure customers buying pre-fabricated Edge data centres from us, we can deliver TIER-Ready solutions out of the box in 1MW blocks that can quickly and easily become fully Tier Certified by Uptime Institute once deployed.” The company received its TIER-Ready III design review award in September 2018. / Ends About Data Exchange Data Exchange (DXN) designs, builds, owns and operates data centres. Offering integrated, customised and tailored solutions to clients, DXN provides businesses with the option of delivering solutions to site through containerised modules, or space in DXN’s modular colocation facilities to suit technical specifications and operational requirements. From a single rack in the colocation facilities through to fully customised Edge Infrastructure, DXN can deliver a range of solutions to meet modern data centre requirements. To find out more about Data Exchange’s Modular Colocation facilities visit www.dataexchange.io About Uptime Institute Uptime Institute is the author of the data centre industry’s de facto performance standard, the Tier Standard, and has been the industry benchmark for quality design, build and operation of data centres for over 20 years. The organisation’s Tier Standard: Topology and the associated certifications are the gold-standard in creating highly resilient and reliable infrastructure. Facilities which carry the Tier Certification logo represent an assurance that they have been designed to meet demanding performance metrics, with well-understood risk characteristics. In 2017, Uptime Institute introduced its TIER-Ready design review program for edge and modular data centre manufacturers enabling prefabricated data centre solutions to be designed specifically to meet the stringent requirements of the Tier Standard once deployed and subsequently certified by Uptime Institute as desired. Consumers of TIER-Ready solutions can work with Uptime Institute directly to quickly and easily certify their TIER-Ready deployments once installed on-site to receive the appropriate full Tier Certification Facility award. For more information please contact: Peter Christie, Managing Director, Data Exchange T +61 412277571 E: peter@dataexchange.io Or Sue Ralston or Pru Quinlan at Einsteinz Communications T: (02) 890 50995 E: sue@einsteinz.com.au | pru@einsteinz.com.au Growth and inclusivity drive Avaya’s channel strategy for 2019 2018-12-05T05:09:41Z growth-and-inclusivity-drive-avayas-channel-strategy-for-2019 Dubai, United Arab Emirates – December 5, 2018 – Avaya Holdings Corp. (NYSE:AVYA) today announced new measures aimed at enabling channel partner growth. The announcements were made at the Avaya Partner Summit 2019 in Dubai, where the company is hosting the EMEA and APAC regions’ leading channel heavyweights, market movers and technical and sales leaders. The new measures, which come as an update to the Avaya Edge partner program, will provide a path for channel partners to move from one value proposition to more advanced ones – moving to solution selling; and from solution selling to innovation building; and from innovation building to enabling true business transformation. The updates to Avaya Edge also place an emphasis on partner inclusivity, aiming to enable growth regardless of the size or business model of the channel partner. This means that Avaya Edge is now the only channel program in the world to provide equal growth opportunities to partners of any size. “Our own growth is inexorably linked to the growth of our partners, regardless of where they sit today on the Avaya Edge Program. Our growth strategies need to align with those of our partners if we’re to succeed in our goals,” said Fadi Moubarak, Vice President – Channels, Avaya International. “Avaya wants its channel partners to continue growing – pure and simple. As a result, in 2019, we’ll be focusing our efforts on three key areas to enable that. There will be a bigger emphasis on cloud; we will enable the delivery of complete solutions that build on our market-leading, API-driven ecosystem; and we will deliver new technologies and innovations that offer answers to genuine business challenges.” With the Edge Program, Avaya has already made significant progress in growing partner business over the past year. Between 2017 and 2018, the number of partners eligible for rebates increased by 281%, and there was a 159% increase in the number of partners who had seen more than 10% growth. The company’s strategy for 2019 will be to build on these positive results. Much of the coming year’s focus will be on empowering channel partners to more easily roll out cloud-based products as cloud adoption continues to skyrocket. With offerings for both the mid-market and the enterprise, Avaya’s range of cloud-based services continues to expand, and is expected to provide significant growth opportunities for both large and small channel partners in 2019. Avaya is also leveraging its market-leading, open standards-based communications platforms to encourage and empower channel partners to provide holistic solutions to their customers. Solutions made available through the Avaya DevConnect and Avaya A.I.Connect programs, for example, bring leading technology disruptors with readily integrated technology solutions into Avaya’s channel. Through the programs, these solutions are made available to channel partners, who can use them to propose innovative, vertical-specific technologies for their customers. Alternatively, Avaya’s open ecosystem can be leveraged by channel partners to build their own solutions. With many of Avaya’s most successful partners having built new innovations on top of Avaya’s platforms for their customers, Avaya is rolling out new tools and APIs that enable and encourage channel partners to take the lead on innovation. These solutions, and more, are being demonstrated at the Avaya Partner Summit 2019, taking place in Dubai from December 4 to 5, 2018. From embedding AI and biometrics into communications workflows to creating seamless omni-channel experiences, summit visitors will find real, working solutions to the biggest business challenges that companies face. “It is our role as a technology vendor to provide our partners with opportunities to continue growing and transforming as the market shifts. Our aim with this event is to continue in our efforts to help empower our channel partners, enabling them to realize even greater levels of growth with Avaya,” added Moubarak. ## About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners Angekis Releases 4K PTZ IP Camera with dual output 2018-12-05T03:03:39Z angekis-releases-4k-ptz-ip-camera-with-dual-output The multi-award winning video conferencing brand Angekis, have announced the release of their SABER 4K PTZ IP camera, designed not just for high end video conferencing, but also broadcasting and lecture recording.Priced at AUD $4,199 (RRP) the SABER 4K delivers a truly ground breaking 4K 3840 x 2160 resolution via HDMI and IP providing crisp and clear imagery. The SABER 4K offers simultaneous output via IP, HDMI, SDI and USB 3.0. You can simultaneously view the USB recording whilst streaming with HDMI output.  The SABER 4K allows you to customize your meetings by storing up to 10 PTZ presets that can be easily accessed with the touch of a remote, providing the flexibility to quickly move to predetermined locations in the room. Advanced integration capabilities are built into the SABER 4K, including an RS-232 port in and out allowing you to control up to 6 cameras simultaneously.  Using VISCA/ Pelco D support, the SABER can easily be integrated into a controlled environment allowing you to operate the SABER through an AV control panel. You can choose the audio subsystem you want to use for your video conferencing calls, webinars, streaming, or broadcast meetings. With an accurate and smooth pan/tilt motor control the SABER 4K provides 12x optical zoom with a 72.5° field of view with a highly developed focus algorithm that ensures fast and precise focusing when zooming in and out. To ensure full versatility the SABER 4K can be reverse mounted to a ceiling as well as mounted to a tripod, wall or above screen using the Angekis brackets. Installation is a breeze and the SABER can be integrated into many pre-existing AV installations providing an easy and cost effective upgrade. “The SABER 4K has been designed for high end video conferencing and broadcasting applications, providing a class leading array of features and image quality at a rock bottom price, along with a 3 year manufacturer’s warranty” said James Cross of Angekis Technology. About Angekis Co.,ltd: Angekis is a manufacturer of usb video conferencing equipment and accessories. The company has a long history in the development of USB controlled audio and video conferencing technology and have won several awards for its SABER range of cameras. All of the Angekis range comes complete with a 3 year warranty. Silver Peak Names Three New Senior Executives to Accelerate Growth Strategy 2018-12-05T00:10:44Z silver-peak-names-three-new-senior-executives-to-accelerate-growth-strategy SYDNEY, Australia - December 5, 2018 – Silver Peak®, the global SD-WAN leader, delivering the transformational promise of the cloud with a self-driving wide area network, today announced three new senior executive appointments to lead the company through its next phase of growth and expansion. The new appointments include: Ken Laversin, Chief Revenue Officer Kathleen Swift, Senior Vice President, Human Resources Rick Valentine, Chief Customer Officer Today’s executive appointments, which follow a series of regional and channel leadership appointments, will enable Silver Peak to accelerate business expansion and sales through its enterprise and service provider channels, recruit and retain the industry’s best talent and enhance customer engagement, satisfaction and retention as the company pursues market leadership in the hyper-competitive SD-WAN edge infrastructure market. “We have an enormous opportunity to establish Silver Peak as the SD-WAN market leader, enabling our customers to realise the full transformational promise of the cloud with a self-driving wide area network,” said David Hughes, founder and chief executive officer of Silver Peak. “To be number one, we must move quickly and aggressively to seize the day. Seasoned leaders with proven track records like Ken, Kathleen and Rick will enable us to rapidly expand our go-to-market, scale our organisation and deliver the highest quality of experience to our customers, underscoring our commitment to winning in the market.” Ken Laversin, a 20-year Silicon Valley veteran, joins Silver Peak as chief revenue officer, leading the global sales, channels and revenue generating teams worldwide. Prior to Silver Peak, Laversin served as senior vice president of worldwide sales and alliances at Jasper Technologies during their hyper-growth phase and subsequent acquisition by Cisco in 2016. At Cisco, Laversin led global IoT software sales for the Cisco Jasper business unit. Laversin began his career in sales roles at Siebel Systems, which was acquired by Oracle In 2006. At Oracle, he served as vice president of North American sales for the company’s BSS/OSS service provider software division. Laversin’s proven experience in scaling global sales teams, coupled with his knowledge of successfully executing go-to-market partnerships within the communications service provider market, will help Silver Peak to accelerate revenue growth and expand the company’s global SD-WAN leadership position. Laversin holds a bachelor of science degree in economics and political science from the University of Arizona. “Silver Peak is on an amazing growth trajectory as an early leader in the SD-WAN market and I couldn’t be more excited about the opportunity to lead the company’s global sales and channels teams forward,” said Ken Laversin, chief revenue officer at Silver Peak. “To fuel business expansion, I will initially focus on four key areas; expanding service provider partnerships and go-to-market initiatives, doubling the global sales and channel organisations by hiring the best and brightest people, standardising sales processes and accelerating global partner programs and enablement.” Kathleen Swift joins Silver Peak as senior vice president of human resources, leading all aspects of talent acquisition, organisational development, total rewards, employee engagement and retention. Previously, Swift served as vice president of global human resources for Ruckus Wireless. Prior to joining Ruckus, Swift served as the vice president of human resources at Complete Genomics, Opnext, Extreme Networks and Terayon. Swift also served in human resources roles at Avanex, Com21, Questlink and Hitachi. Swift holds a bachelor’s degree in business administration with honors from the California State University at Chico and spent a year studying overseas at Lincoln University in New Zealand. “With nearly 100 active job openings across the organisation, my initial focus will be attracting, developing and retaining the best and brightest talent in the industry to scale Silver Peak in line with demands of our growth,” said Kathleen Swift, senior vice president of human resources at Silver Peak. “Our long-term success will also depend on staying true to our cultural values of being approachable, humble, and knowing that we’re at our best when we’re rethinking the possible and delivering on our promise to customers to seamlessly connect people to applications.” Rick Valentine joins Silver Peak as chief customer officer, leading all aspects of customer success, satisfaction and retention, currently representing more than 3,000 customers around the world. Prior to Silver Peak, Valentine served as chief customer officer at Symantec Inc./Veritas Software leading customer success for the technical support software portfolio spanning consumer and enterprise customers across 11 global locations and 15+ languages, including a team of 1,500 worldwide associates. Prior to that, Valentine served as general manager of employee management solutions at Intuit and vice president and general manager of Sage SaaS and Cloud services at Sage Software. Earlier, Valentine served in various executive assignments at Major Account Payroll Service, National Account Services and ADP. Valentine is a Certified Public Accountant and holds a Bachelor of Arts from Miami University. “Rarely does a company benefit from a trifecta of having the right technology at the right time in the market and the right customers ready to embrace the cloud and transform the way they connect people to applications,” said Rick Valentine, chief customer officer at Silver Peak. “Silver Peak is in an enviable position in the SD-WAN market and my focus will be on making it as easy as possible for customers to do business with us and ensuring that we deliver the highest quality of customer experience in the industry. The success of our customers is our number-one business priority.” About Silver Peak Silver Peak, the global SD-WAN leader, delivers the transformational promise of the cloud with a business-first networking model. The Unity EdgeConnect™ self-driving wide area network platform liberates enterprises from conventional WAN approaches to transform the network from a constraint to a business accelerant. Thousands of globally distributed enterprises have deployed Silver Peak WAN solutions across 100 countries. Learn more at silver-peak.com. Contact Richelle Gillett Einsteinz Communications +61 2 8905 0995 richelle@einsteinz.com.au # # #