The PRWIRE Press Releases https:// 2019-05-21T01:24:56Z Barracuda Named a Leader in Enterprise Email Security 2019-05-21T01:24:56Z barracuda-named-a-leader-in-enterprise-email-security Sydney, May 21, 2019 — Barracuda, a trusted partner and leading provider for cloud-enabled security solutions, today announced that it has been named a Leader in “The Forrester WaveTM: Enterprise Email Security, Q2 2019.” Within the current offering category, Barracuda received the highest score possible in the cloud integration, deployment options, incident response, and support and customer success criteria. Barracuda was specifically cited for offering “an innovative AI-based solution, Sentinel, to protect against phishing and BEC attacks.” Barracuda Forensics and Incident Response builds on this innovation by automating incident investigation, response and remediation. “Cybercriminals use social engineering to launch spear phishing and account takeover attacks that evade traditional email security solutions and manipulate end users for financial gain,” said Asaf Cidon, SVP of Email Protection at Barracuda. “Our innovative technologies protect businesses from these threats. We believe this report recognises how we deliver new ways to support our email security customers, earn their trust, and help them protect their businesses.” The Forrester report states that “customers praise Barracuda’s innovation, its Office 365 integration, and its customer support.”1 “At Barracuda, it’s our mission to protect and support our customers for life,” said BJ Jenkins, President & CEO at Barracuda. “We’ve been pioneers in the email security space, and our position in this report is, in our opinion, further acknowledgement of our leadership.” A complimentary copy of The Forrester Wave™: Enterprise Email Security, Q2 2019 evaluation is available for download here: https://www.barracuda.com/EmailWave/ Additional information about Barracuda's email security offerings can be found here: https://www.barracuda.com/products/totalemailprotection Resources Get information about Barracuda Sentinel: https://www.barracuda.com/products/sentinel Get information about Barracuda Email Forensics and Incident Response: https://www.barracuda.com/forensics Get information about Barracuda PhishLine: https://www.barracuda.com/products/phishline Read the blog post: http://cuda.co/35533 1 The Forrester Wave™: Enterprise Email Security, Q2 2019 About Barracuda At Barracuda we strive to make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 150,000 organisations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level. For more information, visit barracuda.com. Barracuda Networks, Barracuda and the Barracuda Networks logo are registered trademarks or trademarks of Barracuda Networks, Inc. in the U.S. and other countries. AMWAY CHINA 2019: ENCORE PRODUCE NATURE INSPIRED LEADERSHIP SEMINAR FOR 6,000 IN CAIRNS 2019-05-19T23:37:34Z amway-china-2019-encore-produce-nature-inspired-leadership-seminar-for-6-000-in-cairns Media release: 20 May 2019 AMWAY CHINA 2019: ENCORE PRODUCE NATURE INSPIRED LEADERSHIP SEMINAR FOR 6,000 IN CAIRNS SEVEN WAVES OF GUESTS TREATED TO AN EVENT SPECTACULAR IN FAR NORTH QUEENSLAND Amway China returned to Australia for the sixth time with more than 6,000 guests for their annual 2019 Leadership Seminar, this time held in Cairns. Seven waves of guests attended the seminar and incentive program between 21 March – 15 April. Designed and organised by Encore Event Technologies, the guests were treated to a spectacular experience including artificial reality, multimedia and robotics show, choreographed dancers and a live concert for the main act. Encore designed an immersive environment for the Gala Program. The design included a 270-degree giant screen that wrapped around the inside of the venue, table-theming which incorporated lighting design, customised soundscapes and roaming performers. All elements came together to take the delegates on a journey through the dinner theme: ‘From the Rainforest to the Reef’. The Gala Dinner Opening sequence featured the edgy Million Volt Man. The entertainment also included the artistic and beautiful Fabric Ballet and an augmented reality act incorporating a choreographed performer attached to a robotic arm. A major highlight was the ‘underwater section’ of the evening’s journey. The ‘Fish Medley’ act included a singing and dancing animated multimedia fish on computer controlled Robotic LED screens that moved with the music. Custom designed tropical reef inspired centrepieces decorated the tables, each individually lit with both intelligent pin-spotting and wireless dmx battery powered lighting. In addition, illuminous head dresses were supplied to delegates, so that they could feel part of the theming for the event. At the completion of the four performance segments, delegates were treated to an amazing high energy performance by The Voice China star Uni Yeh performing with a live band and a team of local dancers. “The guests were blown away by the 270-degree multimedia projection, holographic projection and synchronized robotics. The creative event design was matched with cutting-edge use of technology to create an amazing experience for guests,” said Encore’s Show Producer Andrew MacColl. Amway chose to enhance the attendee experience by selecting a new and unusual venue for the event and the newly constructed wing of the Australian Artillery and Armoury Museum (AAAM) was perfect for both the Gala Dinner and Business Sessions. The venue is the largest military vehicle museum on the southern hemisphere. The delegates were treated to a specially created Tank Show in the parklands behind the museum featuring some of the best of these rare and historical vehicles, including dramatic gun blasts and explosions created with pyrotechnics. However, this unique venue presented major challenges as an event venue; it came without rated rigging points, three-phase power, guest Wi-Fi facilities and air-conditioning. “Working in such a unique venue had its challenges, but also many benefits in that it allowed our team the opportunity to maximise their creativity to bring to life a blank canvas. Special Event Director, John Schryver designed a truly unique and immersive experience which will undoubtedly be remembered long after the event. The team bought his design to life and delivered the series of events flawlessly” said Mr Magafa. Tony Chamberlain, Managing Director, Encore, said it was an honour to work with Amway China again especially in such an iconic and unique Australian location. “The team have been engaged in meticulous planning for months after winning the bid to manage this event. On-site we managed 20 days of install and rehearsals. Then the team delivered both Business Sessions and the Gala Dinner for each of the seven waves. “Our goal was to create an event that showcased the beauty of Far North Queensland while also demonstrating what is possible for a creative business event. Our talented team achieved all this and more, in a challenging venue. This event will go down in Encore history as one of the best,” said Mr Chamberlain. -ends- For media enquiries and interviews with featured Encore team members, please contact: Felicity Zadro, Managing Director, Zadro P: +61 2 9212 7867 | M: +61 404 009 384 | felicity@zadroagency.com.au Brittany Rogers, Account Coordinator, Zadro P: +61 2 9212 7867 | M: +61 481 464 823 | brittany@zadroagency.com.au Images: High resolution images available upon request to Brittany Rogers or click here. The set up for the Gala Dinner Tank display at the Australian Artillery and Armoury Museum (AAAM) The Million Volt Man Uni Yeh performing with The Voice China star Z Chen Dancers performing during the underwater section of the night ABOUT ENCORE EVENT TECHNOLOGIES Encore Event Technologies is a leading global provider of audio visual, event technology and production services at over 460 hotels, resorts and convention centres worldwide. With roots in staging and production services, Encore delivers comprehensive and innovative audio visual and staging services that cater to the unique needs of hotels, hotel-casinos and resorts across North America, including Mexico, and throughout the Asia-Pacific region, and is the premier one-stop shop for event planning, design and staging and production services. For more information, visit www.encore-anzpac.com ABOUT ENCORE EVENT TECHNOLOGIES IN ASIA Encore Event Technologies in Asia is on site at many of the premium hotels in China, the Philippines, Singapore, South Korea and Thailand. The Beijing head office also services many major corporate clients and offers full event production services, from event design and production management to audiovisual, technical, video, creative and digital services. Our teams know how to convey your message and deliver the most compelling event solution possible. For more information visit www.encore-asia.com Scoot propels customer experiences with Dell Boomi-fuelled data analytics 2019-05-14T03:26:47Z scoot-propels-customer-experiences-with-dell-boomi-fuelled-data-analytics Singapore – May 14, 2019 – Dell Boomi™ (Boomi) has announced that budget airline, Scoot, is using the Boomi integration platform for uninterrupted data sharing across the expanding organisation, allowing it to adapt more quickly to changing market conditions and therefore improve passenger experiences. Scoot, the low-cost arm of Singapore Airlines, operates a global network of 66 cities across 18 countries and territories across Asia-Pacific, Europe and the United States, offering customers a cheaper alternative for travel. To provide these affordable services, Scoot relies on extensive data generated from its customers’ bookings and various internal systems. “Boomi gives us a dedicated, cloud-based integration tool that aligns to our all-cloud strategy, and is therefore able to handle the high volumes of system-to-system data transfer that our business model requires,” said Jason Chin, Vice-President – Information Technology at Scoot. “With the various features the platform provides, we will be able to connect our entire organisation to create a single source for our data, with the knowledge that this information is up to date and accurate. We will then be able to better understand our business and customers, and deliver the products and services that passengers want – before, during and after their flights.” Scoot implemented the low-code Boomi integration platform to replace a series of outdated connectors which did not provide the level of automated data management the organisation required. Its former integrations limited communication between Scoot’s systems and restricted access to data, inhibiting the potential of its sharing capabilities. These bespoke integrations were also code-heavy, consequently demanding substantial maintenance. This has been particularly beneficial amid Scoot’s expansion – the airline has grown from 20-plus to 60 routes following the consolidation of TigerAir into the Scoot brand – accelerating the organisation’s time to market despite the significant increase in customers and employees. Scoot has also been able to achieve this while maintaining its IT resources – as Boomi does not require the consistent upkeep of traditional integration technologies, it allows Scoot to achieve more with less. “The airline industry contains among the most diverse sets of customers, and with that comes the ongoing challenge of adapting to the demands of passengers,” said William Fu, Managing Director Asia at Dell Boomi. “By creating a centralised data repository using the Boomi integration platform, Scoot is able to establish a greater level of insight into its business, and in turn make business decisions nimbly as the market changes to bolster its competitiveness.” About Dell Boomi Boomi, an independent business unit of Dell, quickly and easily unites everything in your digital ecosystem so you can achieve better business outcomes, faster. Boomi’s intelligent, flexible, scalable platform accelerates your business results by linking your data, systems, applications, processes and people. Harnessing the power of the cloud to unify everything inside and outside of a business, Boomi gives more than 8,200 organizations the agility to lead the future. For more information, visit http://www.boomi.com. © 2019 Boomi Inc. Dell, Boomi, and Dell Boomi are trademarks of Dell Inc. or its subsidiaries. Other names or marks may be the trademarks of their respective owners. Special note: Statements in this material that relate to future results, future hiring, and future events or investment are forward-looking statements and are based on Boomi’s current expectations. In some cases, you can identify these statements by such forward-looking words as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “confidence,” “may,” “plan,” “potential,” “should,” “will” and “would,” or similar expressions. Actual results, hiring, customer trends, and events in future periods may differ materially from those expressed or implied by these forward-looking statements because of a number of risks, uncertainties and other factors, including the challenge of finding and onboarding new personnel, marketplace trends, ongoing management attention to the market, the uncertainties associated with technology changes and the development and release of new technology. Boomi and Dell Technologies assume no obligation to update any such forward-looking statements. Infoblox Appoints Kenneth Cartwright as Head of Channels – ANZ 2019-05-13T22:00:00Z infoblox-appoints-kenneth-cartwright-as-head-of-channels-anz Sydney – May 14, 2019 – Infoblox Inc., the leader in DNS, DHCP, IP address management (DDI) and secure cloud-managed network services, today announced that it has appointed Kenneth Cartwright as head of channels for Australia and New Zealand (ANZ). Based in Sydney, Cartwright is responsible for executing Infoblox’s channel go-to-market strategy across both countries, to support an increasing number of businesses that are adopting the company’s network control services. “ANZ is an important market for Infoblox as we continue to extend our leading position in DDI and secure cloud-managed network services,” said Hwa Cheong Wong, vice president of sales for Infoblox in Asia Pacific and Japan. “Kenneth’s demonstrated leadership, sales and channel skills naturally align with Infoblox’s commitment to help businesses in ANZ safeguard their networks, data and applications.” Cartwright has over 24 years of experience in the IT channel, with a varied career across distribution, as well as infrastructure and security vendors in the UK and Australia. Prior to joining Infoblox, Cartwright was distribution and channel account manager for FireEye, where he managed the company’s partners across Australia. Before that, he held a variety of channel and sales roles with Aerohive Networks, Brocade Communications, Ruckus Wireless, Clarity Technology, Extricom and Azlan Group. “As organisations transition from legacy networks to the cloud, secure cloud-managed network services are becoming the clear way forward, bringing next-level security, reliability and automation to on-premises, cloud and hybrid networks,” said Cartwright. “Infoblox is committed to working with our ANZ partners and customers in the best possible way to empower them to have advanced network control and protection without impacting their day-to-day operations.” About Infoblox Infoblox is leading the way to next-level DDI with its Secure Cloud-Managed Network Services. Infoblox brings next-level security, reliability, and automation to on-premises, cloud and hybrid networks, setting customers on a path to a single pane of glass for network management. Infoblox is a recognised leader with 50 percent market share comprised of 8,000 customers worldwide, including 350 of the Fortune 500. Learn more at www.infoblox.com Synology Host Solutions Exhibition alongside Computex, 2019 2019-05-08T22:30:00Z synology-host-solutions-exhibition-alongside-computex-2019 Data lies at the core of every industry transformation. Synology provides a wide array of solutions to ensure business continuity. Join us to explore the data life cycle and discover infinite possibilities of file access, storage, and backup. Synology will be hosting its own Solution Exhibition alongside Computex 2019 and you're invited! Join Synology at their new HQ in Taiwan! Date: 29th May 2019 - 31st May 2019 Time: 10am - 6pm Venue: Synology HQ - TPKA in Taipei Far Eastern Telecom Park (1F, No.1, Yuandong Rd., Banqiao Dist., New Taipei City 220) 8-minute walk from the Far Eastern Hospital MRT station (Exit 3) For more information: https://event.synology.com/en-global/solutionexhibition_2019 If of interest and for RSVP, please contact: Shazana Roseli at shazana.roseli@taurusmarketing.com.au, John Wanna at john.wanna@taurusmarketing.com.au or Stacey Toskas at stacey.toskas@taurusmarketing.com.au +61 029415 4528 Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO 2019-05-07T00:29:59Z genesys-taps-former-cisco-microsoft-and-skype-exec-tony-bates-as-ceo Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centre solutions, today announced Tony Bates as its new Chief Executive Officer (CEO), effective immediately. Bates succeeds Paul Segre, who will continue with Genesys as Chairman of the company. “In my 12 years as CEO, I’ve had the privilege of working with the best team in the industry. We have repeatedly disrupted the market, most recently with our cloud and artificial intelligence (AI) innovations, and ended 2018 with $1.5 billion in revenue – our best year yet,” Segre said. “I couldn’t be more thrilled to step into a new role as chairman at this high point in the company’s history and welcome our new CEO, Tony Bates, at a time when there’s so much opportunity for Genesys.” Bates has decades of experience and success steering business-to-business and business-to-consumer companies through industry transitions and rapid scaling. This includes leading Cisco’s Service Provider business and growing its Enterprise and Commercial division to more than $20 billion in annual revenue. As CEO of Skype, Bates expanded the business to over 170 million connected users. Once Skype was acquired by Microsoft, Bates became President responsible for unified communications before serving as Executive Vice President of business development and developers. In addition to his role at Genesys, Bates will continue his appointments on the board of directors at both VMWare and eBay. The company also announced today that President Tom Eggemeier will transition into a new role as a partner at one of the company’s private equity investors, Permira. Presently, the Permira Funds and Hellman & Friedman own a combined majority stake in Genesys. “The opportunity to lead Genesys at this pivotal moment is truly an honour,” said Bates. “With its next-generation cloud business growing 85% year over year and rapid injection of AI throughout its customer experience platform, Paul and Tom have done an incredible job building Genesys into a market leader with a remarkable customer base. Especially noteworthy is its PureCloud offer, which is one of the fastest growing SaaS businesses ever, on par with high-growth companies like Zoom [1]. The immense opportunity ahead of us is clear, and I intend to ensure that we capitalise on it.” Brian Ruder, partner and co-head of Permira’s technology team commented, “With Tony at the helm, Genesys is poised to continue achieving record revenue, profitability, customer success and business impact in the market, building on the incredible foundation Paul and Tom established for the company. We are thrilled to keep working with Paul as chairman of Genesys, and to welcome Tom to Permira, where he will continue to help the Genesys team drive growth and bring his talents to our entire technology portfolio as well.” Tarim Wasim, partner at Hellman & Friedman said, “Tony brings years of proven success leading technology businesses as they navigate change and drive rapid growth. We welcome his energy, direction and leadership as Genesys builds on its recent momentum. We would also like to thank Paul and Tom for their stewardship, deep engagement and strong initiative in propelling Genesys forward as the undisputed leader in the customer experience market.” [1] Source: Based on publicly available financials from SEC filings (with exception of Genesys PureCloud) Zoom: Total revenue from FYE Jan 2017 to FYE Jan 2019 Genesys PureCloud: PureCloud revenue from FYE Dec 2017 to FYE Dec 2019 (budgeted) New Media App Launches To Kill Off The Press Release 2019-04-30T04:15:39Z new-media-app-launches-to-kill-off-the-press-release A new technology platform has launches tomorrow made just for you. This tech platform called Story Match® will change the way that you receive your story pitches. No more emails, no more press releases and no more hassling PRs (I promise not to be one of those…) First, watch this! In 1.5 minutes it will explain it all to you… Story Match® is a two sided market place App and Desktop platform that allows brands to pitch story ideas to journalists, at the same time allowing journalists to select only what topics of stories they want to receive. Journalists, like you, set up their profile using 6 simple steps. You can select from up to 50 industry tags (food, finance, lifestyle, tech, etc etc) and can localise by State and Territories. If there’s a match on industry tags then you see the pitch. Using swiping technology you can scroll through stories, swipe left if you don’t like the story or right if you do. If you swipe right, it will open an immediate and private chat between you and the person who posted the pitch. The best bit…. The pitches have limitations – so brands can only upload selected images, a headline and up to 500 characters to bring their pitch to life. They then select which industry tag their story is relevant to, and localise it. So now you don’t need to read any more press releases or receive any more pitches that you’re not interested in. Story Match® was developed to improve efficiencies in the media industry, and allow all brands, no matter how big or small the opportunity to get their brand noticed. The tech platform has been developed by Founder and Director of Polkadot Communications Dionne Taylor – who has worked both as a journalist and a PR for the last 15 years. Dionne is available for an interview to chat about this new and exciting platform, built just for YOU! If interested in speaking with Dionne, please get in touch. Avaya partners with Standard Chartered to deliver Multi-Year CX Transformation 2019-04-24T04:16:03Z avaya-partners-with-standard-chartered-to-deliver-multi-year-cx-transformation Singapore – April 24, 2019 – Avaya Holdings Corp. (NYSE: AVYA) is partnering with Standard Chartered to deliver a multi-year client experience transformation project that will enable the Bank to more fully align its services with clients’ fast-paced, digitally connected lives. The Avaya OneCloud Private solution enables organizations such as Standard Chartered to hit the ground running with unified communications and contact center solutions delivered on their own private cloud. Avaya offers standard reference architectures—or customers can team up with Avaya global experts to design a custom solution. The Standard Chartered Avaya implementation is designed to enable the Bank to effectively service its clients, while building a foundation that anticipates contact center channels that have not yet emerged. As Standard Chartered continues to invest in its digital capabilities, the global banking group is experiencing an increase in digital adoption, with 49% of clients now actively using online or mobile banking compared to 45% in 2017. The Bank is committed to delivering an easy, convenient and secure digital banking experience across multiple channels, while still offering the human touch through its client contact centers. “Our partnership with Avaya will enable us to offer a truly seamless experience for our clients by consolidating all our interactions with them in one place,” said Stuart Beaumont, Global Head, Voice & Virtual, Standard Chartered. “This creates greater efficiencies in our structure, with agents being able to transition between all channels, benefiting from the context of previous conversations. Avaya’s platform also offers us the flexibility of engaging third party organisations so that we can continue to evolve and offer best in class channels and a great experience for our clients.” Avaya OneCloud Private provides the global platform that Standard Chartered needs and deploys it securely within the Bank’s environment. Nidal Abou-Ltaif, President, Avaya International, said: “Standard Chartered is creating more convenient ways of banking for its clients, ensuring security, privacy and full-service across any channel. Avaya is proud to be supporting this venerable financial institution as it continues to evolve and transform to meet the needs of its clients. This partnership is a ringing endorsement of the next-generation possibilities afforded by Avaya’s cloud offerings.” “As it shows with its commitment to its clients, Standard Chartered has shown a preference for strategic partner relationships, and that’s a value that we at Avaya share,” Mark Meehan, Client Executive, Avaya. “Our technology roadmaps are well aligned with Standard Chartered’s evolving requirements, and we’re extremely proud to be helping this 160-year-old institution continue delivering incredible client experiences.” ## About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. Standard Chartered We are a leading international banking group, with a presence in 60 of the world’s most dynamic markets, and serving clients in a further 85. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good. Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges as well as the Bombay and National Stock Exchanges in India. For more stories and expert opinions please visit Insights at sc.com. Follow Standard Chartered on Twitter, LinkedIn, Instagram and Facebook. Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners Greater Bank propels its digital transformation by moving to the cloud with Genesys 2019-04-15T06:24:40Z greater-bank-propels-its-digital-transformation-by-moving-to-the-cloud-with-genesys Greater Bank, an Australian customer-owned financial institution, has deployed the Genesys PureCloud® platform because of its flexibility, scalability and the ease with which it connects every customer interaction across channels, including voice, email, web chat, social media and SMS. PureCloud is an all-in-one cloud customer engagement and employee collaboration solution from Genesys (www.genesys.com/anz), the global leader in omnichannel customer experience and contact centre solutions. Greater Bank’s Head of Contact Centre, Natalie Lane, said the move to PureCloud was driven by the business’ goal is to empower customers by enabling them to access and use products and services when they want, and on the channels of their choice. “To provide this level of service, we needed to become the bank of tomorrow by undergoing a digital transformation. This started with moving our contact centre to PureCloud,” Mrs Lane said. Greater Bank has replaced its outdated, on-premise customer management software with the PureCloud platform to handle approximately 250,000 inbound calls annually and support more than 70 agents in a new, state-of-the-art customer experience hub in Newcastle, NSW. “We chose PureCloud because it allows us the flexibility to scale up as needed, tap into other features at no additional cost and gives our employees the capability to better facilitate our customers across time zones. To put it simply – PureCloud provides excellent value for money,” Mrs Lane continued. Greater Bank has earned a track record of excellence in customer service with recognition as Bank of the Year by Roy Morgan for two years running (2016 and 2017) and achieving consistently higher than average customer satisfaction ratings. The moment of truth came for Greater Bank when it conducted a pilot program which evaluated the platform’s robust capabilities. “In what could have been a period of disruption for both our employees and customers, we maintained our exceedingly high 9 out of 10 customer satisfaction rating when we tested PureCloud. This was the proof we needed,” Mrs Lane said. Greater Bank was also impressed with PureCloud’s speed of deployment, which took only six weeks from start to finish. “Despite the complexity of the project, the full deployment of PureCloud was fast and easy – from setting up call queues, building IVRs and training staff. We like that queue management has become simpler and new features are continuously delivered without interruption.” Mrs Lane also commented that PureCloud helped the bank take its reporting capabilities a big step forward. “The monitoring, call recording and live SLA reporting has opened the door for ongoing coaching opportunities for staff. We also have benefited from the real-time performance of our call queues.” “Our long-term goal is to continue driving innovation by adding new digital features, functionality and integrations. Our business model revolves around our customer, and we consider PureCloud a key differentiator for our continued success.” Launched globally in 2015, the PureCloud platform is a unified, all-in-one customer engagement and business communications solution that is proven to provide a return on investment (ROI) nearing 600 percent* in three years and payback in less than three months. A true cloud offering based on microservices architecture, PureCloud is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth. *A commissioned Total Economic Impact (TM) of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. Greater Bank underpins local growth and development with global cloud technology from Genesys 2019-04-15T01:51:59Z greater-bank-underpins-local-growth-and-development-with-global-cloud-technology-from-genesys Greater Bank, an Australian customer-owned financial institution, is rejecting the recent trend to send customer service roles offshore, and has deployed the Genesys PureCloud® platform to create business efficiencies, enhance customer experience and cultivate its local workforce. Due to its flexibility and the ease with which it connects interactions across all channels, the PureCloud platform has helped Greater Bank improve customer and employee collaboration, simplifying the communication process. The innovative solution from Genesys, the global leader in omnichannel customer experience and contact centre solutions, was deployed to replace Greater Bank’s on-premise customer management software. The PureCloud platform supports more than 70 agents and handles approximately 250,000 inbound calls annually to Greater Bank’s new, state-of-the-art customer experience hub in Newcastle, NSW. Increased job satisfaction, flexible working conditions and locations are also made possible with the scaleable and fully integrated platform, leading to an evolution in the Hunter Region workforce. Greater Bank’s Head of Contact Centre Natalie Lane, said the business was looking for a solution that would benefit both customers and employees. “We needed a system that would empower our customers to access and use our products and services when they want and on the channels of their choice. Equally, to retain and attract talent, we required a solution that was easy to use and could provide our team the flexibility to work wherever they needed,” Mrs Lane said. “To provide this level of service, we knew we needed to become the bank of tomorrow by undergoing a digital transformation. This started with moving our contact centre to PureCloud. “We chose PureCloud because it allows us to scale our contact centre operations in line with call volumes, tap into other features at no additional cost and gives our employees the capability to better facilitate our customers across timezones. To put it simply – PureCloud provides excellent value for money,” Mrs Lane said. Greater Bank has earned a track record of excellence in customer service with recognition as Bank of the Year by Roy Morgan for two consecutive years (2016 and 2017) and consistently achieving higher than average customer satisfaction ratings. The moment of truth came for Greater Bank when it conducted a pilot program which evaluated the platform’s robust capabilities. “In what could have been a period of disruption for both our employees and customers, we maintained our exceedingly high 9 out of 10 customer satisfaction rating when we tested PureCloud. This was the proof we needed,” Mrs Lane said. Greater Bank was also impressed with PureCloud’s speed of deployment, which took only six weeks from start to finish. “Despite the complexity of the project, the full deployment of PureCloud was fast and easy – from setting up call queues, building IVRs and training staff. We like that queue management has become simpler and new features are continuously delivered without interuption.” “Our long-term goal is to continue driving innovation by adding new digital features, functionality and integrations. Our business model revolves around our customer, team and community, and we consider PureCloud a key differentiator for our continued success.” Launched globally in 2015, the PureCloud platform is a unified, all-in-one customer engagement and business communications solution that is proven to provide a return on investment (ROI) nearing 600 percent* in three years and payback in less than three months. A true cloud offering based on microservices architecture, PureCloud is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth. *A commissioned Total Economic Impact(TM) of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. Genesys Extends Google Cloud Contact Center AI Integration Across All Three Customer Experience Platforms 2019-04-11T01:00:00Z genesys-extends-google-cloud-contact-center-ai-integration-across-all-three-customer-experience-platforms Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centre solutions, is extending its integration with Google Cloud Contact Center AI across all three of its platforms – Genesys PureEngage™, PureConnect™ and PureCloud® – this quarter. Differentiated by native telephony, omnichannel orchestration and agent desktop offerings, Genesys provides businesses the rare advantage to implement bots and automation using Google Cloud Contact Center AI without introducing the complexity of third-party integrations. The company is already working with existing customers running on each of its platforms to integrate Google Cloud Contact Center AI, including a leading global ridesharing company, one of the world’s top five largest automobile manufacturers and a Fortune 500 U.S. department store. As showcased last year at Google Cloud Next ’18, Genesys was one of the first partners to integrate with Google Cloud Contact Center AI. Genesys is now helping multiple enterprise-level organisations leverage this technology through its early adopter program. In fact, Genesys is one of the only vendors to support an integrated end-to-end Google Cloud Contact Center AI solution for small, medium and large enterprises across both cloud and on-premises deployments. “The launch of Google Cloud Contact Center AI was a game-changer for the industry,” said Paul Lasserre, Vice President of Product Management for Artificial Intelligence (AI), Genesys. “Businesses leveraging Genesys solutions have already identified hundreds of use cases for this powerful technology to provide holistic value across marketing, sales and services contexts.” The Genesys integration with Google Cloud Contact Center AI enables AI-powered virtual assistants to intuitively handle routine calls and chats or escalate an interaction to an employee when needed. Lasserre added, “Now any business using our customer experience platform can easily put their AI strategy in motion leveraging Google Cloud and Genesys. Our AI capabilities, including Predictive Routing, coupled with Google Cloud Contact Center AI enables businesses to better support employees and care for customers.” “Contact Center AI empowers enterprises to use AI to complement and enhance their contact centers,” said Rajen Sheth, the Director of Product Management for Google. “Google Cloud's goal is to make it as easy as possible for our customers to use AI for contact centers through our relationships with key partners like Genesys.” See Google Cloud Contact Center AI and Genesys in action during Google Cloud Next '19 in San Francisco from April 9 to 11. Visit Genesys booth S1723 to learn how to leverage natural language processing to rapidly help customers and employees in real-time. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ©2019 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, the Genesys logo, and Genesys PureCloud are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media Contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 2 9212 7867 +61 410 510 080 Avaya Extends AI and Cloud Integration with Google Cloud To Provide Customers with More Intelligent, Flexible Solutions 2019-04-10T23:45:04Z avaya-extends-ai-and-cloud-integration-with-google-cloud-to-provide-customers-with-more-intelligent-flexible-solutions Google Cloud Next ‘19 – San Francisco, Calif. – April 10, 2019 – Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is furthering its integration with Google Cloud to fully leverage the AI and cloud capabilities of both companies, providing Avaya clients with new capabilities to enhance their customer experience and achieve desired business outcomes. Avaya is embedding Google Cloud’s machine learning technology within Avaya conversation services powering the contact center, enabling easy integration of digital AI capabilities for a consistent and intelligent customer experience. With the help of Google Cloud, Avaya provides increased flexibility, efficiency and scalability in deploying powerful and simple communication and collaboration solutions that improve the customer journey and increase workforce engagement with more personalized, intelligent and insightful interactions. Avaya is one of the Google Cloud partners participating in an early access program aimed at augmenting next-generation contact centers with various Google Cloud Contact Center AI technologies. In turn, Google Cloud joins a growing number of AI innovators in the Avaya A.I.Connect ecosystem. Avaya has also adopted Kubernetes to empower Avaya solutions with microservices and containerization, taking a true cloud foundation design approach in their solution offerings. This advances Avaya beyond basic hosting and virtualization approaches used by many vendors, and enables organizations to embrace a hybrid cloud deployment option for their communications infrastructure, delivering the benefits of cloud solutions while avoiding the one-size-fits-all limitation offered by other providers. Through its collaboration with Google Cloud, Avaya is providing customers with increased flexibility, efficiency and scalability in deploying the contact center and collaboration solutions that best meet their specific needs. Additionally, Avaya has added Google Cloud Platform as a deployment option for its portfolio of communication and collaboration offerings, providing cost benefits through additional customer choice for cloud deployment. These efforts complement a number of other Avaya and Google Cloud integrations, including: Avaya OneCloud for contact center and unified communications feature an identity engine and provisioning built natively in Google Cloud Platform, and fully support single sign-on and native integration with G Suite. Avaya IX Collaboration meetings-as-a-service is natively built on Google Cloud Platform and is available globally. Avaya OneCloud CPaaS is integrated with Google IoT Cloud and natively supports Google speech services, transcription, and storage for robust real-time messaging solutions across IoT-enabled devices and applications. This allows IoT solutions to deliver real-time event awareness over Avaya’s reliable communications framework Avaya Vantage desktop smartphones are Google Mobile Services (GMS) certified, and offer a unified “out of the box” experience with pre-loaded Google apps, as well as the ability to obtain additional third-party apps for specific business or personal needs. “Avaya’s expanding partnership with Google Cloud promises exciting developments across multiple facets of Avaya’s portfolio. From a contact center perspective, new AI-driven intelligent conversation experiences will soon be available to customers who chose to remain on premises solutions, those that are transitioning to a hybrid cloud environment and those that choose to fully embrace the cloud,” said Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics. “By deepening and accelerating how we leverage Google Cloud across our contact center and unified communications portfolio, we are providing increasingly powerful solutions to organizations of all kinds, enabling their successful digital transformation and driving positive business results,” said Eric Rossman, Avaya vice president, Partners, Developers & Alliances. “We are excited by the collaborative relationship we are building with Google Cloud as a member of Avaya’s A.I.Connect ecosystem.” Avaya is showcasing its advanced AI and Cloud solutions at Google Cloud Next 2019 April 9-11, Booth # S1213 in the Moscone Center, San Francisco, CA. About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom Love and Desire, the main course at Top Secret 2019 Dinner 2019-04-08T02:46:59Z love-and-desire-the-main-course-at-top-secret-2019-dinner Media release: 8 April 2019 Love and Desire, the main course at Top Secret 2019 Dinner Encore partners with National Convention Centre Canberra (NCCC) and Canberra Convention Bureau (CCB) to deliver a night of art Encore Event Technologies (Encore) served up an incredible holographic-like experience for some of Australia’s leading event industry professionals, at the “Love and Desire” themed Top Secret 2019 Dinner on Friday 22 March hosted by the National Convention Centre Canberra (NCCC), for the InterContinental Hotels Group (IHG). This dinner was part of a 3-day program run by the Canberra Convention Bureau (CCB). The program consists of a series of individualised experiences for an exclusive group of national meeting planners. Showcasing business event product and services, the program allowed the Canberra’s events community to demonstrate the calibre of events in our nation’s capital. The hero of the night was Encore’s expert use of a holographic mesh screen, highlighting the venue as a premium event space and showcasing the technology available when holding an event at the NCCC in conjunction with Encore. Using Holographic mesh screen, Encore created animated content such as a hot air balloon that floated through the air. Known for their innovation, Encore really broke the mould for the Top Secret 2019 Dinner bringing Stephen Wood, General Manager of the National Convention Centre Canberra into the room as a hologram. Guests watched Mr Wood stand onstage, interviewing himself as if there were actually two of him. The use of holographic mesh screens is usually only seen at big budget events such as Eurovision and the Grammys, or on television. However, Encore were able to demonstrate to event managers how this technology is possible at their events with the right team and the right venue. Mr Wood commented, “We love working with Encore, they always manage to outdo themselves with their innovation and creativity, and this event was no exception.” The theme for the three-day familiarisation was “Love and Desire”, based on the current exhibition on display at the National Gallery of Australia. On each table were large 2D Scenic Panels on custom frames, designed to look like garden lattices in the shape of hearts as a nod to pre-Raphaelite theme of the “Love and Desire” exhibition. Directly above the tables were 20 LED Kinetic Lights, programmed to move with the music and change colour throughout the night, creating a truly spectacular lighting display. Also taking inspiration from the “Love and Desire” theme was the night’s entertainment. During the event, two actors from the Shakespeare by the Lake performance rose up after being hidden as guests and began to perform some of the Bard’s most famous sonnets. Continuing the surprises, instead of using one main screen, Encore set up four 60-inch televisions across one truss structure on the main stage. They displayed the animated logos of Encore, NCCC, CCB and IHG in front of scrolling panoramic shots of Canberra spread across the four screens as a single wide screen image, showcasing the beauty of the city. “This was a truly sophisticated and memorable event. The National Convention Centre Canberra and guests were delighted with the outcome, and we can’t thank Encore enough,” said Mr Wood. -ends- For media enquiries please contact: Brittany Rogers, Account Coordinator, Zadro P: +61 2 9212 7867 | brittany@zadroagency.com.au Felicity Zadro, Managing Director, Zadro P: +61 2 9212 7867 | M: +61 404 009 384 | felicity@zadroagency.com.au Images: High resolution images available upon request. Stage set at the Top Secret dinner The Top Secret dinner Stephen Wood, General Manager of the National Convention Centre, interviewing a hologram of himself ABOUT ENCORE EVENT TECHNOLOGIES Encore Event Technologies is a leading global provider of audio visual, event technology and production services at over 460 hotels, resorts and convention centers worldwide. With roots in staging and production services, Encore delivers comprehensive and innovative audio visual and staging services that cater to the unique needs of hotels, hotel-casinos and resorts across North America, including Mexico, and throughout the Asia-Pacific region, and is the premier one-stop shop for event planning, design and staging and production services. For more information, visit www.encore-anzpac.com ABOUT ENCORE EVENT TECHNOLOGIES IN ASIA Encore Event Technologies in Asia is on site at many of the premium hotels in China, the Philippines, Singapore, South Korea and Thailand. The Beijing head office also services many major corporate clients and offers full event production services, from event design and production management to audiovisual, technical, video, creative and digital services. Our teams know how to convey your message and deliver the most compelling event solution possible. For more information visit www.encore-asia.com Employees Unafraid of Automation and Happy to Reskill for the Future 2019-04-03T22:00:00Z employees-unafraid-of-automation-and-happy-to-reskill-for-the-future 64% of Australian business decision makers feel well prepared for change SYDNEY – April 4, 2019 —The impact of robotic process automation is being felt from the boardroom to the shop floor according to a global automation report released today by Blue Prism (AIM: PRSM). “Automate or Stagnate: The Impact of Intelligent Automation on the Future of Work” found that 88 percent of Australian knowledge workers have had daily tasks automated (compared to 78 percent globally). Some 64 percent of Australian decision makers feel their organisations are well prepared for the changes that robotic process automation (RPA) will bring. The report, which is based on research conducted with nearly 5,000 respondents globally, also found that 81 percent of Australian knowledge workers are comfortable with reskilling in order to work alongside the digital workforce, while a further 82 percent of knowledge workers say they’re ready to take on a new job role. This sentiment is contrary to a popularly held belief of the market and business decision makers that employees are afraid of losing their jobs to automation. In fact, only 40 percent of knowledge workers harbor fears about job loss. RPA and Intelligent Automation were identified by Australian business decision makers as solutions to the productivity problem (87 percent and 75 percent respectively), while both RPA (95 percent) and Intelligent Automation (94 percent) are crucially important in driving digital transformation. Almost one third of Australian knowledge workers (32 percent) don’t believe their businesses can remain competitive in the next five years with a purely human workforce. This, alongside time-saving, cost-saving and improved accuracy benefits that automation offers, could be amongst the reasons why 93 percent of Australian business decision makers surveyed plan to extend use cases of automation across their businesses. “A new wave of economics, driven by automation and Artificial Intelligence, is emerging across the globe,” says Chris Bradshaw, Blue Prism’s Chief Marketing Officer. “This technology is disruptive, in the most positive sense. It is changing how organisations view themselves, how they operate and how the people that drive them, live and work. As we enter a new era of connected-RPA, this technology will open doors for the most digitally savvy employees to create and innovate. This is the first technological revolution to place the human at the heart of the creative value chain which is why it has such exponential potential. Blue Prism will deliver a roadmap for how businesses can transform economic output, with AI and RPA at the heart of that change.” Change Doesn’t Have to Be Hard Despite the progress that has already been made, the report found that businesses need to address cultural considerations if they are to tap into the technology’s latent potential. In order to increasingly incorporate RPA, 63 percent of Australian knowledge workers agree that their businesses culture needs to evolve. This is because more than half of respondents (55 percent) have colleagues with concerns over the introduction of the technology, and 47 percent aren’t confident about their own ability to adapt to work alongside the digital workforce. To this end, Australian business decision makers are conscious that they need to build trust among employees and the digital workforce (83 percent). Unfortunately, 68 percent of knowledge workers, believe their employers need to do more to build this trust. Improving internal communications is thought to be the best way to do this by 72 percent of business decision makers and echoed by 72 percent of knowledge workers. Communication is followed by the need for in-depth training (72 percent business decision makers, 72 percent knowledge workers). The report also found Australian organisations feel relatively well prepared for changes and are invested in making the adoption of RPA a success with 64 percent of business decision makers reporting they feel that they are actively on the case of cultural change, incorporating the digital workforce into their daily working practices and encouraging human employees to engage with the technology. By contrast, 76 percent of global business decision makers feel as well prepared. 76 percent of Australian knowledge workers believe that acquiring new skills is essential to remain employable, which may make the cultural change and adoption process of automation and RPA easier. Interestingly 66 percent of Australian business decision makers (versus 76 globally) agree their new hires are more prepared to work alongside a digital workforce, and that adopting these technologies is an important factor in attracting and retaining the best talent. Benefits Outweigh any Challenges For 95 percent of Australian business decision makers surveyed and 76 percent of knowledge workers the benefits of RPA/Intelligent Automation are well understood. “Embracing RPA has been a part of the ‘bank-of-the-future’ objective and freeing up colleagues from mundane, repetitive tasks. We’ve taken the robot out of the human, in order to enable those colleagues to fulfil more purposeful roles, as we forge ahead with the next stage of our strategy,” says Gerald Pullen, Head of Continuous Improvement & RPA from Lloyds Banking Group. Blue Prism’s Chris Bradshaw continues: “This report proves that there are some dramatic changes ahead in business as far as both technology and the workforce is concerned. But it’s a positive change. It is up to the global business community to recognize this and provide the tools that their employees most desire that will release their creativity and innovation.” Key Data Point Comparisons Global AU Knowledge workers comfortable reskilling in order to work alongside the digital workforce 83% 81% Knowledge workers ready to take on a new job role 78% 82% Knowledge workers with fears about job loss related to RPA? 37% 40% Business Decision Makers who think RPA is a solution to the global productivity problem? 88% 87% Business Decision Makers who think Intelligent Automation a solution to the global productivity problem 83% 75% Knowledge workers who have experienced daily tasks being automated in the last 12 months. 78% 88% Business Decision Makers who think their businesses can remain competitive in the next five years with a purely human workforce. 34% 32% Business decision makers who feel that they are actively on the case of cultural change 76% 64% Knowledge workers who believe that acquiring new skills is essential to remain employable 78% 76% Business decision makers who agree their new hires are more prepared to work alongside a digital workforce, and that adopting these technologies is an important factor in attracting and retaining the best talent. 76% 66% Business decision makers who believe that their organization has been positively impacted by automation 76% 68% About the Impact of Intelligent Automation on the Future of Work Research Report The research was conducted by independent research firm Sapio on behalf of Blue Prism. 1,442 business decision makers (those with a final say over budget spend of technology implementations) were surveyed in the UK (209), US (400), Japan (225), Australia (205), France (200) and Germany (203). A further 3,521 knowledge workers (workers whose main capital is knowledge, whose job is to “think for a living” and who have access to technology as part of their day-to-day jobs) were surveyed in the UK (500), US (1013), Japan (503), Australia (504), France (500) and Germany (501). All respondents worked in organisations with 250+ employees. In addition, the respondents worked in companies in which automation had already been adopted. All interviews were conducted online during December 2018. About Blue Prism In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship with the power of crowdsourced innovation. Blue Prism’s connected-RPA can automate and perform mission-critical processes, allowing your people the freedom to focus on more creative, meaningful work. More than 1,000 major enterprise customers leverage Blue Prism’s digital workforce, empowering their people to automate billions of transactions while returning hundreds of millions of hours of work back to the business. Visit www.blueprism.com to learn more about Blue Prism (AIM: PRSM). Follow Blue Prism on Twitter @blue_prism and on LinkedIn. ### Media Contacts Andre Fuochi Blue Prism Mobile: +1 469-394-7274 andre.fuochi@blueprism.com Genesys Recognises Australian Partners for Outstanding Achievements 2019-04-02T05:26:57Z genesys-recognises-australian-partners-for-outstanding-achievements Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centre solutions, awarded their coveted Asia Pacific Partner of the Year 2018 to Australian firm, Telstra Corporation, during the annual Genesys APAC Partner Conference held 6-9 March 2019, in Chiang Mai, Thailand. The conference is an opportunity for partners to get an inside view into the company’s future growth strategy and hear about its latest offerings and innovations. On receiving the Asia Pacific Partner of the Year 2018 award, Jeff Wise, Head of Customer Engagement, Global Product at Telstra Corporation said, “We appreciate this recognition and look forward to strengthening our collaboration. Our partnership with Genesys over the last 15 years has been a significant one which will continue to grow as the demand for cloud based customer experience solutions from our customers continues to increase.” George Aprane, Vice President of Channels and Alliances at Genesys, said, “The convergence of digital, artificial intelligence and the cloud has ushered in a huge opportunity in the customer experience market. Our partners will continue to play a significant role in our go-to-market strategy as we help businesses in Asia Pacific take advantage of the significant return on investment the cloud offers.” Australian firm, QPC, won the Asia Pacific award for the PureCloud Platform Iconic Win Partner of the Year due to their tenacity and commitment to delivering a modern omnichannel customer experience platform to a range of Australian businesses. Scott Chambers, Managing Director at QPC, said, “QPC are honoured to receive the Genesys APAC Partner award for the PureCloud Platform – Iconic Win Partner of the Year. “It is a testament to an excellent partnership built over many years. We are looking forward to achieving even greater success as our industry and customers adopt new deployment models and technologies in which Genesys and their partners are leading the way.” This year’s Best Performing Partner award recipients include: Partner of the Year 2018 - Asia Pacific: Telstra Corporation PureCloud Platform - Iconic Win Partner of the Year 2018 Asia Pacific: QPC PureCloud Platform - Application Innovation Partner of the Year 2018 Asia Pacific: Itochu Techno-Solutions Corporation Innovative Partner of the Year 2018 Asia Pacific: Shanghai Egoo Networks Co. Ltd. Disruptor Partner of the Year 2018 Asia Pacific: The Customer Experience Labs Partner of the Year 2018 Australia & New Zealand: Spark New Zealand Partner of the Year 2018 – Greater China: eSOON China Ltd. Partner of the Year 2018 – India: SmartConnect Technologies Pvt. Ltd. Partner of the Year 2018 – Japan: Itochu Techno-Solutions Corporation Partner of the Year 2018 – Korea: Hansol Inticube Inc. Partner of the Year 2018 – South East Asia: CMC Saigon System Integration Co. Ltd. Genesys remains committed to helping its partners grow their business and increase profitability and will continue introducing programs to help its ecosystem achieve greater success. It currently numbers more than 1,200 partners worldwide, representing a mature and broad range of skills to ensure successful deployments and superior support and service for its customer engagement solutions. For more information about the Genesys Partner Network, visit: http://www.genesys.com/partner-network. About Genesys Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. For more information about the Genesys Partner Network, visit: http://www.genesys.com/partner-network. Media Contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 2 9212 7867 +61 410 510 080