The PRWIRE Press Releases https:// 2019-03-20T21:30:00Z Silver Peak Appoints Dean Vaughan Vice President of Sales for Asia Pacific and Japan 2019-03-20T21:30:00Z silver-peak-appoints-dean-vaughan-vice-president-of-sales-for-asia-pacific-and-japan Sydney, 21 March 2019 – Silver Peak®, the global SD-WAN leader, delivering the transformational promise of the cloud with a self-driving wide area network™, today announced the appointment of Australian Dean Vaughan as vice president of sales for Asia Pacific and Japan. Based in Singapore, Dean is responsible for accelerating business expansion and customer acquisition through the company’s enterprise and service provider channels across the region, spanning Asia, Japan, Australia and New Zealand. "Our primary goal across Australia and New Zealand is to liberate organisations from the compromises of router-centric and basic SD-WAN approaches to transform their networks into a business accelerant,” said Graham Schultz, regional director for ANZ at Silver Peak. “Dean’s cross-regional executive leadership will be invaluable as we continue to expand and drive our local partner ecosystem and deliver value to our growing base of customers.” Today’s executive appointment dovetails a series of executive leadership and channel partner program announcements that underscore the company’s strategy to recruit the industry’s best talent as it pursues market leadership in the hyper-competitive market for SD-WAN edge infrastructure. “It’s an exciting time to join Silver Peak as geographically distributed enterprises across the Asia Pacific and Japan region turn to SD-WAN as a means to drive cloud and digital transformation initiatives,” said Dean Vaughan, vice president of sales for Asia Pacific and Japan at Silver Peak. “My immediate task is to put in place the best go-to-market strategy and team to lead Silver Peak forward, empowering customers across the region with our business-driven Unity EdgeConnect SD-WAN edge platform.” Dean Vaughan is a 22-year industry veteran with a proven track record in building winning sales teams. Prior to joining Silver Peak, Vaughan served in various enterprise technology sales leadership positions at Oracle since 2009, most recently as senior director of Cloud Platform Solutions for ASEAN. In a short period of time, he significantly expanded the company’s public cloud IaaS and PaaS businesses. During his time at Oracle, Vaughan also established and scaled the Oracle Virtualisation and Linux business units in Australia and New Zealand. In addition, he oversaw the Cloud Infrastructure business unit for Asia Pacific and Japan, delivering consistent double-digit annual growth by expanding the business to India, Korea and Japan and restructuring the business in China, ASEAN, Australia and New Zealand. Prior to Oracle, Vaughan built NCR Corporation’s Cisco Systems Network Integration business across Asia Pacific. “Dean is a strong and seasoned leader who will enable us to capitalise on the unprecedented wave of SD-WAN demand across Asia Pacific and Japan,” said Ken Laversin, chief revenue officer at Silver Peak. “Dean’s demonstrated expertise in growing multiple businesses across the region, and his in-depth knowledge of the enterprise and channel market, will enable Silver Peak to accelerate business expansion and customer acquisition. This will further entrench the business as the global SD-WAN leader delivering the transformational promise of the cloud with the industry’s first self-driving wide area network.” About Silver Peak Silver Peak, the global SD-WAN leader, delivers the transformational promise of the cloud with a business-first networking model. The Unity EdgeConnect™ self-driving wide area network platform liberates enterprises from conventional WAN approaches to transform the network from a constraint to a business accelerant. Thousands of globally distributed enterprises have deployed Silver Peak WAN solutions across 100 countries. Learn more at silver-peak.com. # # # Media Contacts: Einsteinz Communications for Silver Peak Richelle Gillette and Emma Keen +61-2-8905 0995 silverpeak@einsteinz.com.au Rent A Booth. The 'Uber' of Photo Booth Hire. 2019-03-19T02:49:34Z rent-a-booth-the-uber-of-photo-booth-hire www.photobooth.co. The Selfmatic ‘Capture the Weekend: Unlock Unlimited Instagram Opportunities.’ ‘The Sharing Economies answer to Infinite Selfies’ Rent A Booth. Pick it up Friday. Drop it back Monday. Convenient Location Near You. Promo Video 8 convenient pickup locations: Brisbane, Sydney, Melbourne, Canberra, Adelaide, Byron Bay, Gold Coast, Sunshine Coast. Start a love affair with your Self(matic). 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US expert presents evidence for innovative drug-free pain management device, ActiPatch® 2019-03-13T23:39:19Z us-expert-presents-evidence-for-innovative-drug-free-pain-management-device-actipatch-r Mundipharma was pleased to welcome Biomedical Engineer Dr Sree Koneru to Australia to give a presentation on the innovative pain management device, ActiPatch®, which he helped develop. ActiPatch® uses electromagnetic pulse therapy to provide long-lasting pain relief. Dr Koneru is the Vice President of Product Development for Bioelectronics and visited Australia to present the clinical evidence behind ActiPatch® at the Australian Pharmacy Conference on the Gold Coast. You can watch Dr Koneru discussing ActiPatch® on Chanel Seven’s Weekend Sunrise here. “The new understanding of chronic pain is that nerves ‘memorise’ the initial pain from injury and over time, become hyperreactive,” Dr Koneru said. “When used over a painful area, ActiPatch’s pulsed signal is absorbed by tissue and disrupts hyperactivity of the nerves, resulting in lasting relief.” Electromagnetic pulse therapy helps to relieve pain from mild osteoarthritis and general musculoskeletal pain in the back, knee, heel and other muscle joints. It is also ideal for strains, sprains and other painful conditions. The therapy is completely sensation free, with no heat, tingling sensations or vibration. ActiPatch® is drug-free and can be safely used with any other medications. A registry studyi of more than 5,000 chronic pain sufferers using ActiPatch® indicated that: • More than 65% per cent reported a clinically meaningful reduction in pain from a wide variety of causes and locations of pain • The average pain reduction reported in these individuals was 57% • The 3-month follow-up showed sustained pain relief, decreased oral analgesic medication use and quality of life improvement. “ActiPatch® uses low-level therapy to allow 24/7 use and, as it doesn’t require skin contact, can be used over bandages and clothing,” said Dr Koneru. “Can also be used by people with metallic implants and when not placed directly over them, electronic devices such as pacemakers/defibrillators.” Mundipharma recently acquired the exclusive Australian and New Zealand distribution rights for ActiPatch®, reinforcing its commitment to the multimodal approach to pain management. This multimodal approach includes cognitive behavioural therapies, physical therapies and pharmacological therapies. “Mundipharma has worked collaboratively with healthcare professionals to provide appropriate access to pain relief over the past 20 years,” said Jane Orr, Managing Director of Mundipharma Australia and New Zealand. “Our work with leading clinicians and reputation as a trusted medical advisor will enable us to help more patients benefit from this therapy.” The results of clinical trials involving ActiPatch® can be found here. Always read the label. Follow the directions for use. If symptoms persist, see your healthcare professional. Further information is available from Mundipharma Pty Limited, 88 Phillip Street, Sydney, NSW 2000. Phone 1800 188 009 or email medinfo@mundipharma.com.au. For media enquiries, please contact: Rob Bates Communications Manager +61 422 196 238 Rob.Bates@mundipharma.com.au About Mundipharma Mundipharma is a member of a global network of independent associated companies which are engaged in research, development, production and marketing of prescription medicines and consumer healthcare products. Established as a leader in the development and provision of medicines for pain, we have expanded our portfolio to include treatments for cancer, glaucoma, asthma, burns, wounds, skin irritations and the common cold. For more information, please visit: www.mundipharma.com.au. ® ACTIPATCH is a registered trademark. References i Rawe et al. Pain Manag. 5(6):413-423 (2015) Gartner Says Outdated Technology Pushing Australian Workers Out The Door 2019-03-13T02:36:58Z gartner-says-outdated-technology-pushing-australian-workers-out-the-door Organisations must find a way to address the needs of modern workers as employees grow increasingly frustrated with workplaces that expect them to work with outdated, slow and complex technology, according to Gartner, Inc. Technology now ranks in the top 10 reasons Australian employees will leave their current role, according to Gartner’s 4Q18 Global Talent Monitor. The data reveals technology rose eight places from 3Q18 to come in ninth on the list of key attrition drivers for Australian employees. “People have become so used to advanced technology in their day-to-day lives, that they expect the same thing from their workplace. However, businesses are having a hard time matching the speed at which technology is adopted at home,” said Aaron McEwan, HR Advisory Leader at Gartner. “It’s not surprising that employees are becoming frustrated when they find themselves wasting valuable time navigating complicated systems and processes that utilise slow and old technology. It’s unproductive and inefficient for everyone involved,” said Mr. McEwan. Compensation has also become increasingly important for Australian employees, rising four places to the No. 3 reason Australians cite for leaving their jobs. Alternatively, for the first time in five years, compensation is the third driver of attraction for Australian workers when considering a new position. “The combination of expectations over compensation and the tools and tech employees are given to do their job often feel like a representation of an individual’s value or worth to the company. Feeling valued by your employer is intrinsically linked to the employee experience and really impacts how a person feels about their job,” said Mr. McEwan. These factors may have already hit the willingness of Australian employees to go above and beyond at work as discretionary effort levels fell 4.5 per cent year over year – from 21 percent in 4Q17 to 16.5 percent in 4Q18 (see Table 1). Highlights from the 4Q 2018 Global Talent Monitor Talent Monitor Australian International Average High Intent to Stay 38.8% 32.5% High Discretionary Effort 16.5% 14.4% Job Opportunities 49.7 51.1 Drivers of Attraction Work-Life Balance Location Compensation Compensation Work-Life Balance Stability Drivers of Attrition Future Career Opportunity People Management Compensation Future Career Opportunity Compensation People Management Source: Gartner (February 2019) According to Mr. McEwan, businesses can no longer ignore the needs of their employees, and must start thinking of their workers like they do their customers; making it a priority to offer a personalised, seamless and efficient experience. “For organisations, the answer doesn’t lie in allowing staff to bring their own devices or offering more money. It’s recognizing that these are just a part of the broader employee experience,” Mr. McEwan said. “This means understanding and focusing on what employees’ value from their experiences with the company. Rather than waste time implementing policies, systems and processes that have no impact on how employees feel about their company, organisations need to talk to employees to determine how to retain current and attract new employees.” Gartner advises organisations to tailor employee experiences to suit the needs, desires and goals of the individual rather than the collective. By understanding what employees value the most, HR leaders can positively impact the employee experience and lessen the desire for them to seek alternative employment opportunities. Global Talent Monitor data is drawn from the larger Gartner Global Labour Market Survey which is made up of more than 22,000 employees in 40 countries, including 848 in Australia this quarter. The survey is conducted quarterly and is reflective of market conditions during the quarter preceding publication. About Gartner ReimagineHR Conference Gartner experts will provide additional insight into the labour and talent issues at the Gartner ReimagineHR Conference, August 6-7 in Sydney, Australia. Gartner ReimagineHR is the premier event for HR leaders around the world. Join Gartner and senior HR executives to hear key insights and learn actionable strategies necessary to support organisational performance. Gartner ReimagineHR will also be held September 18-19 in London, and October 28-30 in Florida. Follow news and updates from these events on Twitter using #GartnerHR. About Gartner for HR Leaders Gartner for HR Leaders brings together the best, relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at www.gartner.com/en/human-resources/human-resources-leaders. Malwarebytes Rolls Out Offering Enabling MSPs to Provide Leading Endpoint Protection and Response to Customers 2019-03-05T21:29:23Z malwarebytes-rolls-out-offering-enabling-msps-to-provide-leading-endpoint-protection-and-response-to-customers XX Express Virtual Meetings launches high-definition video conferencing technology 2019-03-03T21:00:00Z express-virtual-meetings-launches-high-definition-video-conferencing-technology Melbourne – 04 March 2019 – Express Virtual Meetings (EVM), a leading provider of audio, web and video conferencing services and part of the MNF Group, has launched its enterprise-grade, high-definition video conferencing service, representing a sweeping change to the way organisations communicate and collaborate. Enterprise-grade HD video conferencing technology has historically been considered cost prohibitive to most businesses unless they are large organisations with expensive in-house infrastructure and experienced IT departments. EVM’s video-conferencing solution brings the latest in enterprise-grade HD video conferencing technology into the mainstream for businesses of all sizes. EVM’s video conferencing solution enables customers who wish to hold video conferences, without the expense of purchasing and managing expensive and complex hardware infrastructure such as multi-point conferencing units (MCUs), separate gateways, and storage or playback devices, to conduct multi-party video meetings using any video conferencing system. PC or mobile users without access to a video conferencing end point can also join a video conference seamlessly via their web browser using WebRTC (without needing to download any software) and retain superior sound and video quality. “Our brand new, high-definition (H.323) video conferencing solution provides exceptional audio and video quality and is a big step forward in terms of availing this fantastic technology to Australian businesses of all types,” Andrea Goding, General Manager for Express Virtual Meetings explains. “Our video conferencing infrastructure is housed in secure data centres in Australia, and is independent of the pubic internet which means our customers are less likely to experience sound or visual lag or drop outs that users of traditional online meeting applications experience from time-to-time. Most importantly, our state-of-the-art security encryption technology - which aligns with standard security protocols – protects the transmission of voice and video data impeding potential threats to customer security and privacy,” Ms Goding said. EVMs’ video conferencing solution can be used for everyday meetings, or customised for large-scale special events where the company’s on-demand, conference management team work closely with customers, end-to-end, to ensure their event is a success. “We are very excited to launch this solution. It’s suitable for organisations that already have H.323/SIP end points available or those who are experiencing the frustrating short comings of their current online meeting tools and are ready to take their video conferencing to the next level,” Ms Goding concluded. For more information, visit https://www.expressvirtualmeetings.com.au/video-conferencing-launch-lp. -End- About EVM Express Virtual Meetings is an award-winning Australian-owned and operated conferencing provider, offering a wide range of reliable and flexible audio, web, video and operator-assisted conferencing options. We have been servicing small to medium businesses and large-scale enterprises in Australia and around the world for over 15 years. For more information: Zoe Palin, Marketing Manager, Conference Call International | Express Virtual Meetings Phone: +61 3 8788 6015 Email: zpalin@conferencecall.international.com MyNetFone partners with ACN Pacific, the world’s largest direct seller of essential services 2019-02-27T21:00:00Z mynetfone-partners-with-acn-pacific-the-worlds-largest-direct-seller-of-essential-services Sydney – 28 February 2019 – MyNetFone Business, a provider of new-generation hosted communications services and part of the MNF Group, has partnered with the world’s largest direct seller of essential services, ACN. The organisation’s Australian-based Independent Business Owners can now resell MyNetFone’s Virtual PBX phone system within the Australian marketplace. ACN Pacific is the trusted go-to partner for customers’ essential services within the small and medium business (SMB) sector. MyNetFone’s Virtual PBX phone system is future-proof and scalable and can easily accommodate sudden growth often experienced by SMBs. Hosted in the cloud, specific IT expertise is not needed to maintain or configure the system – ideal for SMBs owners. Lee Atkinson, MyNetFone’s General Manager for Small Business and Channel Partners said the two-year agreement with ACN will assist MyNetFone in growing market share within Australia’s biggest business sector. Atkinson said, “ACN only partner with leaders in telecommunications and they have a vast network of people that are world leaders at opening doors to new business. MNF are leaders at simplifying communications and delivering telecommunication products. The potential for our partnership is huge.” Gerard Frack, ACN Pacific’s Managing Director added, “Our partnership with MyNetFone builds on the unique opportunity ACN provides to the Australian market and aligns perfectly with our strategic vision for the future. With the MyNetFone Virtual PBX suite we will expand our SMB offering beyond our mobile voice, security, energy and broadband proposition to provide a full-service solution for small businesses across Australia.” MyNetFone Business is actively seeking to partner with industry groups within the SMB marketplace in Australia to drive awareness, support and understanding of the efficiencies modern telecom systems can create. In October 2018 it announced a strategic partnership with the Australian Construction Industry Forum (ACIF). MyNetFone Business is supporting ACIF with webinars, promotions and events around technology in the construction industry. The partnership with ACIF kicked off with a TED-style talk in December 2018, with more planned for 2019. /ENDS About MyNetFone MyNetFone is Australia’s largest provider of hosted voice and data communications services for business and residential users. MyNetFone is part of the MNF Group, one of Asia-Pacific’s fastest growing technology companies. Listed on the ASX since 2006, it is now twice the winner of the Forbes Asia-Pacific “Best under a Billion” award. Headquartered in Sydney, Australia, the company has over 400 people located across Asia-Pacific, Europe and North America. MNF develops and operates a global communications network and software suite enabling some of the world’s leading innovators to deliver new-generation communications solutions. For further information about MyNetFone please visit: https://business.mynetfone.com.au About ACN Pacific ACN is the world’s largest direct seller of telecommunications and essential services for residential and business customers. Services include Energy, Phone, Mobile, Broadband, nbn™, Payment Processing and Security Services. ACN Pacific covers both the Australian and New Zealand markets, providing customers with direct access to leading products and services. For further information about ACN Pacific please visit: acnpacific.com Media enquiries: For MyNetFone - Sue Ralston, Einsteinz Communications T: (02) 8905 0995 E: sue@einsteinz.com.au For ACN Pacific - Karren Challoner-Miles, Marketing and Communications Director T: (02) 8214 4240 E: karren.challoner-miles@acnpacific.com.au The power of Customer Lifetime Value and why 87% of Asia-Pacific SMBs see benefit in the cloud: Frost & Sullivan research 2019-02-26T03:52:15Z the-power-of-customer-lifetime-value-and-why-87-of-asia-pacific-smbs-see-benefit-in-the-cloud-frost-sullivan-research Genesys® (www.genesys.com/anz), the global leader in omnichannel customer experience and contact centre solutions, has released a new report which reveals half of small and midsize businesses (SMBs) surveyed in Asia-Pacific view the cloud as the most efficient way to optimise the customer journey and reduce business challenges associated with legacy infrastructure, integration and costs. In fact, 87% of SMB participants are considering a move to the cloud to ensure lower CAPEX, reduced total cost of ownership, flexibility, scalability, ease of use and a fast deployment. Genesys commissioned Frost & Sullivan (F&S), a global business consulting firm involved in market research, to survey more than 400 business and IT decision makers across Asia-Pacific to uncover emerging customer experience technology trends. The survey, titled Asia-Pacific SMB Customer Service Trends, analysed SMBs’ business impact, priorities, and technological maturity. While there is a definite market appetite for cloud-based solutions, the study found respondents rate a wide range of other emerging technologies as higher priorities in the next one to two years. SMBs surveyed ranked an omnichannel strategy as having the most immediate impact on business, with 51.4% desiring a solution that delivered a connected customer journey across both voice and digital channels. This is followed by accessibility and mobility solutions and applications of artificial intelligence (AI) such as machine learning and digital assistants. Gwilym Funnell, Managing Director of Genesys Australia and New Zealand, shared why it’s vital for SMBs to prioritise transitioning to the cloud. “SMBs often list legacy infrastructure, integration complexities and high cost as the biggest hindrances in allowing them to modernise their customer service delivery with digital channels, chat and voice bots, automation and more. With a modern cloud platform as the foundation of their customer experience strategy, SMBs will have the infrastructure needed to rapidly access new technologies and benefit from an expedited speed-to-market without the need for massive upfront investment and significant in-house IT resources. “Choosing a partner like Genesys with a proven cloud-based customer experience platform packed with capabilities, like omnichannel, artificial intelligence and analytics, enables SMBs to compete with even the largest organisations. It also ensures smaller businesses can deploy new technology quickly, helping to reduce costs overall and realise tangible value almost immediately,” said Mr Funnell. Key focus on customer lifetime value and employee engagement The study also showed one in three SMBs put Customer Lifetime Value (CLV) ahead of customer satisfaction and customer loyalty, indicating greater market maturity. This is followed by better employee engagement and satisfaction. However, despite the buzz surrounding new digital capabilities and the fact that 60% of respondents agree that a solid customer service strategy is indispensable to gaining a competitive advantage, the study showed SMBs in Asia-Pacific are cautious in their approach. Over 52.3% of respondents believe that digital disruptions occurring across industries would only have minimal impact on their customer engagement strategy. With the exception of Australia, New Zealand and India, SMBs in most of the 13 countries polled shared a similar perspective. Funnell commented on SMBs more cautious approach to adopting digital in the Australia and New Zealand (ANZ) region, “SMBs in the Asia-Pacific region tend to have a wait-and-see attitude towards implementing new technologies for customer interactions due to often constrained technical resources and budget. This disconnect is limiting SMBs’ ability to stay ahead of their customers’ expectations and differentiate from competitors. With our proven migration path to the cloud, Genesys has made it easy and fast for SMBs to propel their customer experience forward by accessing new technologies that enable them to produce the business results that count the most, like increased revenue, sales and customer satisfaction,” said Mr Funnell. Learn more about insights from the survey and how SMBs can transform their customer experience strategy by leveraging the cloud, digital channels and AI in a webinar on Thursday 14th March at 2:30pm AEDT. Register now. Gartner Says Global Smartphone Sales Stalled in the Fourth Quarter of 2018 2019-02-21T23:30:21Z gartner-says-global-smartphone-sales-stalled-in-the-fourth-quarter-of-2018 Global sales of smartphones to end users stalled in the fourth quarter of 2018, totaling 408.4 million units — growth of just 0.1 percent over the fourth quarter of 2017, according to Gartner, Inc. Apple recorded its worst quarterly decline (11.8 percent) since the first quarter of 2016. “Demand for entry-level and midprice smartphones remained strong across markets, but demand for high-end smartphones continued to slow in the fourth quarter of 2018,” said , senior research director at Gartner. “Slowing incremental innovation at the high end, coupled with price increases, deterred replacement decisions for high-end smartphones. This led to a flat-growth market in the fourth quarter of 2018 (see Table 1).” Table 1: Worldwide Smartphone Sales to End Users by Vendor in 4Q18 (Thousands of Units) Vendor 4Q18 Units 4Q18 Market Share (%) 4Q17 Units 4Q17 Market Share (%) Samsung 70,782.5 17.3 74,026.6 18.2 Apple 64,527.8 15.8 73,175.2 17.9 Huawei 60,409.8 14.8 43,887.0 10.8 OPPO 31,589.9 7.7 25,660.1 6.3 Xiaomi 27,843.6 6.8 28,187.8 6.9 Others 153,205.0 37.5 162,908.8 39.9 Total 408,358.5 100.0 407,845.4 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Apple Experienced Biggest Decline Among the Top Five Smartphone Vendors Sales of Apple iPhones hit 64.5 million units in the fourth quarter of 2018, a decline of 11.8 percent year over year. This double-digit decline made Apple experience the biggest decline for the quarter among the top five global smartphone vendors. Apple saw iPhone demand weaken in most regions, except North America and mature Asia/Pacific. Apple’s sales declined most in Greater China, where its market share dropped to 8.8 percent in the fourth quarter of 2018 from 14.6 percent in the corresponding quarter of 2017. For 2018 as a whole, iPhone sales were down 2.7 percent, to just over 209 million units. “Apple has to deal not only with buyers delaying upgrades as they wait for more innovative smartphones, but it also continues to face compelling high-price and midprice smartphone alternatives from Chinese vendors. Both these challenges limit Apple’s unit sales growth prospects,” added Mr. Gupta. At the high end, Samsung smartphones such as the Galaxy S9, S9+ and Note9 struggled to drive growth in the fourth quarter of 2018. In the midtier, Xiaomi and Huawei continued to grab more market share. As a result, Samsung’s smartphone sales declined by 4.4 percent in the fourth quarter of 2018. Samsung lost market share in Greater China, Western Europe and Latin America, which contributed greatly to an overall 8.2 percent fall in its smartphone sales in 2018. “Although Samsung is strengthening its smartphone offering at the midtier, it continues to face growing competition from Chinese brands that are expanding into more markets. It also faces difficulty bringing significant innovation to high-end smartphones,” said Mr. Gupta. “Samsung introduced new midtier-focused M series smartphones in the first quarter of 2019 to compete with aggressive Chinese manufacturers in emerging markets, and to expand into the online sales channel.” 2018 — the Year of Huawei In the fourth quarter of 2018 Huawei sold over 60 million smartphones and achieved the strongest growth of the quarter among the top five global smartphone vendors (37.6 percent). Huawei grew throughout 2018, to close the gap with Apple. “Beyond its strongholds of China and Europe, Huawei continued to increase its investment in Asia/Pacific, Latin America and the Middle East, to drive further growth,” said Mr. Gupta. “Huawei also exploited growth opportunities through continued expansion of the Honor series in the second half of 2018, especially in emerging markets, which helped Huawei grow its market share to 13.0 percent in 2018.” In 2018 as a whole, global sales of smartphones to end users grew 1.2 percent year over year, to 1.6 billion units (see Table 2). North America, mature Asia/Pacific and Greater China recorded the worst declines, at 6.8 percent, 3.4 percent and 3.0 percent, respectively. “In mature markets, demand for smartphones largely relies on the appeal of flagship smartphones from the top three brands — Samsung, Apple and Huawei — and two of them recorded declines in 2018,” said Mr. Gupta. Table 2: Worldwide Smartphone Sales to End Users by Vendor in 2018 (Thousands of Units) Vendor 2018 Units 2018 Market Share (%) 2017 Units 2017 Market Share (%) Samsung 295,043.7 19.0 321,263.3 20.9 Apple 209,048.4 13.4 214,924.4 14.0 Huawei 202,901.4 13.0 150,534.3 9.8 Xiaomi 122,387.0 7.9 88,926.8 5.8 OPPO 118,837.5 7.6 112,124.0 7.3 Others 607,049.0 39.0 648,762.7 42.2 Total 1,555,267.0 100.0 1,536,535.5 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Further information is available to Gartner clients in the report titled “Market Share: PCs, Ultramobiles and Mobile Phones, All Countries, 4Q18 Update.” About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com. Gartner Says Global Smartphone Sales Stalled in the Fourth Quarter of 2018 2019-02-21T23:30:21Z gartner-says-global-smartphone-sales-stalled-in-the-fourth-quarter-of-2018-1 Global sales of smartphones to end users stalled in the fourth quarter of 2018, totaling 408.4 million units — growth of just 0.1 percent over the fourth quarter of 2017, according to Gartner, Inc. Apple recorded its worst quarterly decline (11.8 percent) since the first quarter of 2016. “Demand for entry-level and midprice smartphones remained strong across markets, but demand for high-end smartphones continued to slow in the fourth quarter of 2018,” said , senior research director at Gartner. “Slowing incremental innovation at the high end, coupled with price increases, deterred replacement decisions for high-end smartphones. This led to a flat-growth market in the fourth quarter of 2018 (see Table 1).” Table 1: Worldwide Smartphone Sales to End Users by Vendor in 4Q18 (Thousands of Units) Vendor 4Q18 Units 4Q18 Market Share (%) 4Q17 Units 4Q17 Market Share (%) Samsung 70,782.5 17.3 74,026.6 18.2 Apple 64,527.8 15.8 73,175.2 17.9 Huawei 60,409.8 14.8 43,887.0 10.8 OPPO 31,589.9 7.7 25,660.1 6.3 Xiaomi 27,843.6 6.8 28,187.8 6.9 Others 153,205.0 37.5 162,908.8 39.9 Total 408,358.5 100.0 407,845.4 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Apple Experienced Biggest Decline Among the Top Five Smartphone Vendors Sales of Apple iPhones hit 64.5 million units in the fourth quarter of 2018, a decline of 11.8 percent year over year. This double-digit decline made Apple experience the biggest decline for the quarter among the top five global smartphone vendors. Apple saw iPhone demand weaken in most regions, except North America and mature Asia/Pacific. Apple’s sales declined most in Greater China, where its market share dropped to 8.8 percent in the fourth quarter of 2018 from 14.6 percent in the corresponding quarter of 2017. For 2018 as a whole, iPhone sales were down 2.7 percent, to just over 209 million units. “Apple has to deal not only with buyers delaying upgrades as they wait for more innovative smartphones, but it also continues to face compelling high-price and midprice smartphone alternatives from Chinese vendors. Both these challenges limit Apple’s unit sales growth prospects,” added Mr. Gupta. At the high end, Samsung smartphones such as the Galaxy S9, S9+ and Note9 struggled to drive growth in the fourth quarter of 2018. In the midtier, Xiaomi and Huawei continued to grab more market share. As a result, Samsung’s smartphone sales declined by 4.4 percent in the fourth quarter of 2018. Samsung lost market share in Greater China, Western Europe and Latin America, which contributed greatly to an overall 8.2 percent fall in its smartphone sales in 2018. “Although Samsung is strengthening its smartphone offering at the midtier, it continues to face growing competition from Chinese brands that are expanding into more markets. It also faces difficulty bringing significant innovation to high-end smartphones,” said Mr. Gupta. “Samsung introduced new midtier-focused M series smartphones in the first quarter of 2019 to compete with aggressive Chinese manufacturers in emerging markets, and to expand into the online sales channel.” 2018 — the Year of Huawei In the fourth quarter of 2018 Huawei sold over 60 million smartphones and achieved the strongest growth of the quarter among the top five global smartphone vendors (37.6 percent). Huawei grew throughout 2018, to close the gap with Apple. “Beyond its strongholds of China and Europe, Huawei continued to increase its investment in Asia/Pacific, Latin America and the Middle East, to drive further growth,” said Mr. Gupta. “Huawei also exploited growth opportunities through continued expansion of the Honor series in the second half of 2018, especially in emerging markets, which helped Huawei grow its market share to 13.0 percent in 2018.” In 2018 as a whole, global sales of smartphones to end users grew 1.2 percent year over year, to 1.6 billion units (see Table 2). North America, mature Asia/Pacific and Greater China recorded the worst declines, at 6.8 percent, 3.4 percent and 3.0 percent, respectively. “In mature markets, demand for smartphones largely relies on the appeal of flagship smartphones from the top three brands — Samsung, Apple and Huawei — and two of them recorded declines in 2018,” said Mr. Gupta. Table 2: Worldwide Smartphone Sales to End Users by Vendor in 2018 (Thousands of Units) Vendor 2018 Units 2018 Market Share (%) 2017 Units 2017 Market Share (%) Samsung 295,043.7 19.0 321,263.3 20.9 Apple 209,048.4 13.4 214,924.4 14.0 Huawei 202,901.4 13.0 150,534.3 9.8 Xiaomi 122,387.0 7.9 88,926.8 5.8 OPPO 118,837.5 7.6 112,124.0 7.3 Others 607,049.0 39.0 648,762.7 42.2 Total 1,555,267.0 100.0 1,536,535.5 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Further information is available to Gartner clients in the report titled “Market Share: PCs, Ultramobiles and Mobile Phones, All Countries, 4Q18 Update.” About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com. Gartner Survey Reveals Digital Twins Are Entering Mainstream Use 2019-02-20T09:30:39Z gartner-survey-reveals-digital-twins-are-entering-mainstream-use STAMFORD, Conn., February 20, 2019 — Thirteen percent of organizations implementing Internet of Things (IoT) projects already use digital twins, while 62 percent are either in the process of establishing digital twin use or plan to do so, according to a recent IoT implementation survey* by Gartner, Inc. Gartner defines a digital twin as a software design pattern that represents a physical object with the objective of understanding the asset’s state, responding to changes, improving business operations and adding value. “The results — especially when compared with past surveys — show that digital twins are slowly entering mainstream use,” said Benoit Lheureux, research vice president at Gartner. “We predicted that by 2022, over two-thirds of companies that have implemented IoT will have deployed at least one digital twin in production. We might actually reach that number within a year.” While only 13 percent of respondents claim to already use digital twins, 62 percent are either in the process of establishing the technology or plan to do so in the next year. This rapid growth in adoption is due to extensive marketing and education by technology vendors, but also because digital twins are delivering business value and have become part of enterprise IoT and digital strategies. “We see digital twin adoption in all kinds of organizations. However, manufacturers of IoT-connected products are the most progressive, as the opportunity to differentiate their product and establish new service and revenue streams is a clear business driver,” Mr. Lheureux added. Digital Twins Serve Many Masters A key factor for enterprises implementing IoT is that their digital twins serve different constituencies inside and outside the enterprise. Fifty-four percent of respondents reported that while most of their digital twins serve only one constituency, sometimes their digital twins served multiple; nearly a third stated that either most or all their digital twins served multiple constituencies. For example, the constituencies of a connected car digital twin can include the manufacturer, a customer service provider and the insurance company, each with a need for different IoT data. When asked for examples of digital twin constituencies, replies varied widely, ranging from internal IoT data consumers, such as employees or security over commercial partners to technology providers. “These findings show that digital twins serve a wide range of business objectives,” said Mr. Lheureux. “Designers of digital twins should keep in mind that they will probably need to accommodate multiple data consumers and provide appropriate data access points.” Digital Twins Are Often Integrated With Each Other When an organization has multiple digital twins deployed, it might make sense to integrate them. For example, in a power plant with IoT-connected industrial valves, pumps and generators, there is a role for digital twins for each piece of equipment, as well as a composite digital twin, which aggregates IoT data across the equipment to analyze overall operations. Despite this setup being very complex, 61 percent of companies that have implemented digital twins have already integrated at least one pair of digital twins with each other, and even more — 74 percent of organizations that have not yet integrated digital twins — will do so in the next five years. However, this result also means that 39 percent of respondents have not yet integrated any digital twins; of those, 26 percent still do not plan to do so in five years. “What we see here is that digital twins are increasingly deployed in conjunction with other digital twins for related assets or equipment,” said Mr. Lheureux. “However, true integration is still relatively complicated and requires high-order integration and information management skills. The ability of to integrate digital twins with each other will be a differentiating factor in the future, as physical assets and equipment evolve.” Gartner clients can get more information from “Survey Analysis: Digital Twins Are Poised for Proliferation.” More information on the top technology trends for digital business can found on the Gartner Trends & Prediction Insight Hub. Learn more about the top trends to drive digital innovation to the core of your business at Gartner IT Symposium/Xpo 2019. Follow news and updates from the events on Twitter using #GartnerSYM. *For Editors Results presented are based on a Gartner study of IoT implementation conducted July 2018 through August 2018. The research was conducted online among 599 respondents in six countries: China, Germany, India, Japan, the U.K. and the U.S. Participating organizations were required to have an annual revenue of greater than $50 million with plans to deploy at least one-use case of IoT — no later than 2019. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organization size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Blue Prism Achieves Stellar Customer Growth in FY2018 Being Fueled by Successful Adoptions of Connected-RPA 2019-02-12T21:30:00Z blue-prism-achieves-stellar-customer-growth-in-fy2018-being-fueled-by-successful-adoptions-of-connected-rpa-1 London and Austin, TX and Sydney — February 12, 2019 — Following on the heels of the company’s recently announced connected-RPA product roadmap and vision, Blue Prism (AIM: PRSM), stated that it closed FY2018 with revenue up 125 percent to £55.2m, being driven by widespread customer adoption across dozens of vertical industries, in 67 countries. Currently, more than 1,000 global organizations are using Blue Prism’s connected-RPA software to empower employees to invent, design and swiftly develop new disruptive services based on the company’s digital workforce. To help sustain and accelerate this growth the company just announced an additional £100M (approx. USD $130M) in new funding to support continued investments in R&D, sales, marketing, customer experience, community and global expansion. “We set out with the ambitious goal of democratizing IT more than a decade ago, which is now starting to reach to fruition via our connected-RPA offering,” said Alastair Bathgate, Blue Prism CEO and Co-Founder. “We’ve painstakingly proven ourselves repeatedly in some of the world’s most heavily regulated industries which has resulted in a highly differentiated digital workforce. Our market momentum will only increase as we continue to build out automation capabilities enabling easy access to leading-edge cloud, AI and cognitive capabilities.” For FY2018, Blue Prism closed 545 new enterprise customers globally — a 108 percent increase in customers over FY2017. Blue Prism’s customer base in the United States grew by 158 percent to 349 customers in total, with 214 being new customers and 224 from upsells. Other key highlights for the second half of FY2018 include: Continued customer momentum: New marquee client names added over the past year include ABB Group, Blue Cross, Bombardier, Dow Chemical, Cardinal Health, ERGO Germany, Opus Energy, PayPal Holdings, Royal Caribbean Cruise, State of New Mexico, TJX Europe and Air New Zealand to name but a few. These new customer wins highlight Blue Prism’s broad appeal across multiple vertical industries including manufacturing, financial services, insurance, energy and transportation. Geographic expansion and talent acquisition: To serve customers locally, Blue Prism opened four new offices—Germany, France, Singapore and Hong Kong, while more than doubling the company’s headcount in 2018. U.S. government expertise: Blue Prism launched its US public-sector practice last March, which is designed to enable quick and easy RPA deployments across federal, state and local government agencies, via its broad partner network including the likes of Accenture Federal, Appian, Deloitte, EY, Guidehouse (formerly PwC Public Sector), IBM and KPMG. The company’s RPA software is now available to federal agencies on GSA IT Schedule 70 (GS-35F-0511T), through value-added distributor EC America (ImmixGroup), helping the US government create the workforce for the 21st Century. Leveraging AI and R&D investments: Blue Prism continues to enable customers to leverage the R&D budgets of some of the IT industry’s largest players including AWS, Google, Microsoft and IBM by easily accessing some of their latest technologies. The company announced “out of the box” API integrations with these vendors, enabling operational AI at scale for customers. In FY2018, Blue Prism continued to integrate leading-edge AI, machine learning, analytics and cloud capabilities into its RPA platform. Blue Prism also opened its research labs in London—a world-class brain trust of PhD level research scientists and engineers, who inform developments on the company’s embedded AI capabilities. Continued product innovation: Building on customer demand, Blue Prism introduced numerous capabilities to its RPA platform that enable users to speed up processes, increase access to crucial data and digitize workflows. In addition, the company launched its intelligent automation marketplace in November, the Blue Prism Digital Exchange (DX), which has seen a 500 percent increase in registered companies including customers, technology and channel partners. Blue Prism’s DX now has over 300 registered companies and 1,000 registered users making it a leading online RPA community that provides drag and drop access to intelligent automation (IA), machine learning, cognitive and other disruptive technologies. About Blue Prism In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship with the power of crowdsourced innovation. Blue Prism connected-RPA can automate and perform mission critical processes, allowing your people the freedom to focus on more creative, meaningful work. More than 1,000 major enterprise customers leverage Blue Prism’s digital workforce, empowering their people to automate billions of transactions while returning hundreds of millions of hours of work back to the business. Visit www.blueprism.com to learn more about Blue Prism (AIM: PRSM). Follow Blue Prism on Twitter @blue_prism and on LinkedIn. ### Media Contacts Sue Ralston Einsteinz Communications Ph: +61 02 8905 0995 sue@einsteinz.com.au MyNetFone Business partners with the Australian Property Institute 2019-02-12T21:00:00Z mynetfone-business-partners-with-the-australian-property-institute Sydney – 13 February 2019 – MyNetFone Business, a provider of new-generation hosted communications services and part of the MNF Group, has partnered with property professionals member organisation, the Australian Property Institute (API). It is the second of a series of planned strategic partnerships with key SMB member groups to drive awareness, support and understanding of the efficiencies modern technology can create. With a membership base of over 8000 property experts, API members will have exclusive access to MyNetFone Business’s comprehensive suite of cloud communication products and services as part of the strategic partnership. Apart from discounted rates on 4G Mobile, Cloud Phone and Business Internet (NBN, DSL, Ethernet), MyNetFone will be supporting the industry with thought-leadership in technology, via a series of webinars, promotions and events. “MyNetFone aspires to be the go-to business partner for SMBs in Australia. We are endeavouring to help SMBs get ahead by partnering with key SMB member-organisations in order to offer strategic assistance on their growth journey,” Lee Atkinson, MyNetFone’s General Manager for Small Business and Channel Partners said. “We’re committed to helping Australia’s SMBs realise the value that the right technology can bring.” The first of a series of webinars, promotions and events to support the API will be a Ted-style talk to be held Melbourne on March 14th on how technology will help shape the property sector. Amelia Hodge, CEO of API commented, “API is the pre-eminent body for property professionals in Australia. Our partnership with MyNetFone will help our members build their property business utilising Australia’s most modern communications network, along with access to technological insights and forward-thinking advice from SMB technology experts.” In October 2018, MNF Group announced it was renewing its commitment to the SMB sector and revealed its first SMB member-group strategic partnership with the Australian Construction Industry Forum (ACIF). /ENDS About MyNetFone MyNetFone is Australia’s largest provider of hosted voice and data communications services for business and residential users. MyNetFone is part of the MNF Group, one of Asia-Pacific’s fastest growing technology companies. Listed on the ASX since 2006, it is now twice the winner of the Forbes Asia-Pacific “Best under a Billion” award. Headquartered in Sydney, Australia, the company has over 400 people located across Asia-Pacific, Europe and North America. MNF develops and operates a global communications network and software suite enabling some of the world’s leading innovators to deliver new-generation communications solutions. For further information about MyNetFone please visit: https://business.mynetfone.com.au About API The Australian Property Institute is the leading and contemporary membership organisation for property professionals that develops and supports our members to advise the community and business. Members of the Australian Property Institute are impartial, objective and independent. For further information about API please visit https://www.api.org.au/about-api For further information please contact: Sue Ralston Einsteinz Communications T: (02) 8905 0995 E: sue@einsteinz.com.au Boost Mobile Expands its connection to the youth market with new Surfing and Action Sports Sponsorships 2019-02-10T23:10:45Z boost-mobile-expands-its-connection-to-the-youth-market-with-new-surfing-and-action-sports-sponsorships - Welcomes World Champion Australian surfer Sally Fitzgibbons as Ambassador - Signs as Exclusive Telecommunications Partner of World Surf League - Office Telco Sponsor of the 2019 Nitro Circus Live Australia SYDNEY, Australia, 11 FEBRUARY 2019 – BOOST MOBILE, a leading youth telco brand, has today welcomed key additions to its expansive sponsorship portfolio across the Australian sporting landscape, with the announcement that it has signed on as the Exclusive Telecommunications Partner for the World Surf League (WSL) and its Australia-based events, while also welcoming home-grown professional world tour surfer Sally Fitzgibbons as a brand ambassador. In the action-sports space, Boost Mobile has also signed on as official telco sponsor for Nitro Circus and their YOU GOT THIS Stadium Tour taking place around the country this month. “Surfing, MotorSport and action sports have always resonated with us and our customers, and we are proud to partner both with the WSL and Nitro Circus across their Australian events. We’ve worked with some of the best sporting organisations and sportspeople in their fields to help take these sports to new heights and give Boost customers exclusive access to some of the coolest content and events that the sports have to offer,” said Peter Adderton, Founder of Boost Mobile. Boost Mobile has a long and proud history in supporting Australian surfing, with today’s announcement about the World Surfing League and Sally Fitzgibbons coming off the back of its recent commitment as Title Sponsor for the opening event of the 2019 Women’s Championship Tour (CT) on the Gold Coast (the Boost Mobile Pro). As the Exclusive Telecommunications Sponsor of the WSL in Australia, Boost Mobile will have the opportunity to bring the action to Australian sports fans whether they are at the events or enjoying the action on their phones. As a part of the initial 12-month sponsorship, Boost Mobile will have a strong presence at the Boost Mobile Pro CT in Snapper Rocks this coming April, while Boost Mobile customers will be able to access specially designed merchandise developed in collaboration with the World Surf League. Sally Fitzgibbons is one of the most recognisable faces in surfing and Australian sport. Now a 10-year veteran of the World Surfing Tour, she has won almost every accolade possible in her sport, including 10 WSL World Tour Championship wins and three runner-up finishes to the World Title (2010, 2011, 2012). “Boost Mobile Pro will be the first Championship Tour event to offer equal prize money to both men and women, and we are furthering that news by committing more broadly to the World Surf League in Australia to enable us to bring our consumers content from the tour in its entirety,” said Jason Haynes, General Manager Boost Mobile Australia. “We are proud to welcome Sally Fitzgibbons to the Boost Mobile family. We have known Sally for a long time, we were involved early in her career and followed her journey ever since. She has conquered some of the best in the world while never losing her Aussie pride or sense of fun and adventure. Sally like most surfers love to travel up and down the coasts of Australia in search for the best waves and adventure. Boost Mobile is on the Full 4G Telstra Mobile Network so therefore Boost Mobile is the perfect fit for any surfer that wants to remain connected. Sally can help get this message out to fellow surfers and beach goers around the country. “I'm super excited to be partnering with Boost Mobile, they are a company all about empowering people around Australia to go out and have an adventure and share their stories along the way from wherever they are, which is so true to what I do in travelling on the World Surf League tour. I was connected with Boost Mobile as a grom and now for us to reconnect at this stage of my career is such a natural fit,” said Sally Fitzgibbons. “I base myself on the South Coast of NSW and I am always adventuring off the beaten track for the best waves, so being on Boost with 4G on the Telstra network suits me and my lifestyle. I can get all the data I need wherever the waves take me up and down the coast. It's so awesome when I can load all my favourite surf inspo clips before I surf and upload pics and clips to socials of all my adventures that day, with no worries at all from almost anywhere.” “I feel empowered to be a part of Women's surfing and what it represents in sport and with the added energy of representing Boost Mobile as an ambassador its sure to be one awesome show for stop No.1 on the 2019 World Surf League calendar. I can't wait!” Boost Mobile - Official Telco Sponsor of the 2019 Nitro Circus Live Australia Once described by Channing Tatum as “finding where it’s not possible to go, and going there,” Nitro Circus showcases world-class athletes and world-class daredevils in BMX, FMX, Skate and Scooter. Boost Mobile has partnered with Nitro Circus for the YOU GOT THIS Stadium Tour, which will be the three biggest shows in the history of Nitro Circus. The stadium tour will see the world first debut of two new ramps, one a radically expanded version of Nitro’s infamous Giganta Ramp and the other a reimagined FMX set up. The partnership will include advertising, branding, content and tickets across the three events throughout February. Too big for indoor arenas, the events will take place in Melbourne at Etihad Stadium (Saturday 9th February), Sydney at Spotless Stadium (Saturday 16th February) and Brisbane at Suncorp Stadium (Saturday 23rd February). “At Boost we’re all about pushing to the next level, offering our customers the most relevant products and ensuring they stay connected. The Nitro guys are the same, they push their own abilities to the next level. The content is going to be jaw-breaking. Even if our consumers can’t make it to the events, we’ll make sure they can experience it from afar, thanks to a great network and competitive data rates,” said Jason Haynes, General Manager Boost Mobile Australia. Key Dates 9th February 2019 - You Got This Stadium Tour – Melbourne Etihad Stadium 16th February 2019 - You Got This Stadium Tour – Sydney Spotless Stadium 23rd February 2019 - You Got This Stadium Tour – Brisbane Suncorp Stadium 3rd April – 13th April 2019 – Boost Mobile Pro at Snapper Rocks, Gold Coast, Queensland For more information on the Boost Mobile Pro, please visit: http://www.worldsurfleague.com/events/2019/wct/2907/boost-mobile-pro For more information on the Nitro Circus Stadium Tour, please visit: https://nitrocircus.com/tour/australia-you-got-this-2019/ Imagery & Video: Please find hi-res imagery and videography via this link: https://www.dropbox.com/sh/8s7ig1wtfvw9rkg/AABX6J4Kf6ztTvBQIddJijNGa?dl=0 About Boost Mobile Since humble beginnings in August 2000, Boost Mobile has established itself as a leading mobile youth brand. We're here to give you more... Dedicated to putting customers first, the team at Boost Mobile is always pushing hard to bring consumers the best network coverage, fastest speeds, best data plans, no lock-in contracts and great service – all on the 4G Telstra Mobile Network - a network you can trust. We’ve teamed up with this country’s hottest artists, athletes, parties and events to bring you more rewards, content and VIP access just for being with us. Disclaimer: Boost offers 3G and 4G services on the Telstra Mobile Network. Outside of 4G coverage areas your device will automatically switch to 3G and speeds will be less Check coverage at telstra.com/coverage. All inclusions are for use in Australia. For terms and conditions, please visit www.boost.com.au For more information, please contact: David Wolf, Closer Communications david@closer.com.au 0411 111 787 Genesys PureCloud in hypergrowth with 130% jump in revenue 2019-02-06T23:21:30Z genesys-purecloud-in-hypergrowth-with-130-jump-in-revenue Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, announced this week its cloud sales have risen 32% year-over-year. The cloud business growth spans all market segments with 70% gains in the mid-market, 50% in small-and-medium sized enterprises, and 30% in large enterprises1. While sales are up across the company’s cloud offering, the Genesys PureCloudâ platform stands out for its hypergrowth, with sales more than tripling since 2016. PureCloud’s rapid expansion and impressive sales momentum has accelerated beyond the fastest growing SaaS platforms including Workday, Zendesk, ServiceNow and others2, with a projected annual revenue growth rate of nearly 130% since 2017. In addition, PureCloud’s customers have benefited from over 300 new enhancements delivered in the last two years alone. Genesys strengthens customer portfolio with cloud wins In 2018, the company’s global cloud deals valued at US$1M or more increased by 110% over the previous year. Many of these resulted from the Genesys PureBridge program, which has helped nearly 1,200 companies smoothly transition off legacy, on-premises systems from vendors including Avaya and Cisco to a modern customer experience platform by Genesys. Westpac New Zealand benefits from reduced infrastructure costs and call transfers One such customer is Westpac New Zealand, one of the nation’s largest banks, who reduced infrastructure costs and increased outbound customer care calls by 100 percent. Westpac realised a rapid time-to-value ratio, and its first customer care agents were up and running just three months after a decision to deploy Genesys PureCloud. Westpac New Zealand’s Head of Contact Centres Jason Lock said,“We wanted to zig while the world was zagging, and the truth is not many banks are using true cloud hosted telephony platforms.” After switching to the Genesys PureCloud platform, Westpac New Zealand has dramatically improved customer experience and net promoter scores. Strength in numbers For the last two years, Genesys has closed more than three deals per day to replace an antiquated system from a competitor, with more than 700 coming from Avaya alone. Notably, more than half of all displacements moved to a Genesys cloud solution in 2018. Genesys partners have been instrumental in driving this momentum accounting for 86% of new signings, as channel sales grew by more than 250% over last year. Leading global brands leverage Genesys to achieve businesses outcomes Paul Segre, chief executive officer at Genesys said: “With hundreds of migrations from on-premises to the cloud, companies are choosing Genesys because of our track record of delivering value and continuous innovation.. “Our customers understand how intertwined digital channels, AI and the cloud have become – and they want to work with a strategic partner that can solve these needs holistically.” Householdnames that have recently moved to Genesys offerings are realising tremendous returns, such as: Coca-Cola Business Services North America, the world’s leading beverage company, reduced its total cost of ownership by 50%. Heineken Mexico improved call effectiveness by over 40%, sales success by 6% and agent efficiency resulting in a 1.5 hour per agent reduction in the workday. Segre further explained, “We understand that for our customers to excel in their markets, they need faster time-to-value. That means they need to innovate and adopt AI along with other new technologies, deliver better customer experiences, make their employees’ jobs easier, increase sales, and reduce costs. With the cloud, we’re enabling them to meet these goals faster and more cost effectively than ever.” In the last year, Genesys has made significant strides to facilitate its customers’ success including: Faster deployments and migrations: With more than 100 prescriptive use cases, both on-premises and cloud, Genesys has cut customer deployment time in half. Genesys cloud customers with highly complex requirements are now typically live in less than six months. Enhanced speed-to-market: The Genesys shift to DevOps and a microservices architecture enables customers to adopt innovation faster and achieve business results sooner. Investment in innovation: Genesys commits more than $250 million annually in research and development (R&D) so customers can access innovative solutions that address the next wave of change – whether in consumer behavior, technology advancements or industry shifts. Find out more about Coca-Cola Business Services North America’s journey to the cloud with Genesys. 1 Genesys defines mid-market as companies with under 3,000 employees; small-and-medium sized enterprises as companies with 3,000-10,000 employees; and large enterprises as companies with 10,000 employees or more. 2Source: Based on publicly available financials from SEC filings (with exception of PureCloud) Twilio: Total revenue from FYE Dec 2013 to FYE Dec 2015 Netsuite: Total revenue from FYE Dec 2004 to FYE Dec 2006 ServiceNow: Subscription revenue from FYE Jun 2009 to FYE Jun 2011 Zendesk: Total revenue from FYE Dec 2011 to FYE Dec 2013 Workday: Total revenue from FYE Dec 2009 to FYE Jan 2012 (37 months) PureCloud: PureCloud revenue from FYE Dec 2017 to FYE Dec 2019 (budgeted)